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M
Mbktor
Inspiring
May 29, 2022
Answered

Lightroom classic Problem with gpu turned on

  • May 29, 2022
  • 11 replies
  • 2409 views

Hello, i have a problem with Lightroom classic (latest version) and the gpu use. 

 

I installed Lightroom on a brand new HP Omen 16 Laptop (Win11 home, Ryzen 7 5800H, Radeon Rx 6600m, 16GB). With gpu enabled, lightroom crashes/lags in develop mode. The screen freezes except the loading circle. With gpu diasbled lightroom works fine, but sometimes i get a black screen (for about a second) on my external monitor (connected via hdmi, only when i run lightroom). 

 

I followed the instructions from the gpu troubleshooting, nothing worked. As i mentioned, the laptop is brand new. I only installed Lightroom and Photoshop so far. Windows and the gpu driver got the latest Updates.

 

What else can i do to solve this problem? I want to use my gpu in lightroom. 

This topic has been closed for replies.
Correct answer Mbktor
Hello,

HP was not able to fix the issue. In the HP forum are some threads about
issues with the amd gpu. I returned the Laptop and switched to an device
with an nVidia gpu. Now everything works fine.

11 replies

E
Ewelina25719837av8v
Participant
August 19, 2022

Hi, have you found the solution? It seems that I have exactly the same issue on the same laptop 😕😕

M
MbktorAuthorCorrect answer
Inspiring
August 19, 2022
Hello,

HP was not able to fix the issue. In the HP forum are some threads about
issues with the amd gpu. I returned the Laptop and switched to an device
with an nVidia gpu. Now everything works fine.
    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    May 31, 2022

    I can also recommend turning this report into a bug report. Adobe might actually read it and contact you for more testing. They don't generally read other posts.

    GoldingD
    GoldingD
    Legend
    May 31, 2022

    You may need to contact Adobe, either via chat, leading to a phone call, or if you have it already, a direct phone call.

     

    M
    MbktorAuthor
    Inspiring
    May 31, 2022

    Thank you for all your replies so far. Yesterday i had some issues with the community homepage (clicked on reply and nothing happened...)

     

    I deleted and updated the gpu driver to the latest version ( 22.5.2 Optional), lightroom crashed a few seconds after enabling gpu (had the gpu processs loading circle for about 30 seconds, then lightroom shut down).  

     

    The exact Laptop model is Omen 16-c0760ng. Windows 11 Home ist installed (from the beginning, i did no upgrade from windows 10),  verified by windows system information. 

     

    I am planning to get a 4k display soon, but regardless of that, gpu usuage should work properly. I already did a bug report to AMD but got no response so far. Today i want to contact the hp support. 

    GoldingD
    GoldingD
    Legend
    May 31, 2022

    So, specs on the laptop at:

    https://support.hp.com/us-en/document/c08017368

     

    from which, some info:

     

    • Microprocessor: AMD Ryzen™ 7 5800H (up to 4.4 GHz max boost clock, 16 MB L3 cache, 8 cores, 16 threads)
    • Memory standard: 16 GB DDR4-3200 MHz RAM (2 x 8 GB)
    • Video graphics: AMD Radeon™ RX 6600M Graphics (8 GB GDDR6 dedicated)
    • Integrated Video Controller: not stated (unless I overlooked)

     

    so a nice rig that should behave.

     

    In the OS, right click on the Start icon, bottom left, select run, type in control, click on that, select Device Manager. In Display Adapters, is just the GPU listed? Or is a integrated video control, likely Intel, also listed? Any error notifications?

     

    Also, bring up the HP support page for your laptop and look for drivers updates, look for any for the chipset, etc. 

    M
    MbktorAuthor
    Inspiring
    May 31, 2022

    The Ryzen cpu has integrated radeon graphics. Both are listed in the device manager and are working properly. I just tried to deactivate the internal gpu, but the problem is still there. I also made an extended video/graphic-systemcheck with the preinstalled hp hardware diagnostic, no errors at all. I have no clue how to solve this ...

    GoldingD
    GoldingD
    Legend
    May 30, 2022
    HP Omen 16 Laptop (Win11 home, Ryzen 7 5800H, Radeon Rx 6600m, 16GB)

     

    Two curiosity's.

    .

    1. Your sys info from LrC states Windows 10, not 11, can you verify via Windows 10 (11?) system information (in this case, not the info in LrC, despite that being asked for previously)

     

    2. Your exact model of laptop, might be an U.S.A. market availability, but your info does not match what I see on the web. Trying to see tech specs, trying to verify GPU is descreate, and see what sort of integrated video exists.

     

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    May 30, 2022

    Wow. Looked up this laptop on the HP website and shockingly this indeed only has 1920x1080. Surprised you can still find those and really too low for good Lightroom Classic usage but yeah indeed if you have that low resolution you don't gain much in using the GPU acceleration. It should still work though. 

    GoldingD
    GoldingD
    Legend
    May 30, 2022

     

     

     

     

     

    Monitore/Anzeigegeräte: 1) 1920x1080

     

     

    As you are not running at 4K or beyond, selecting to use graphics processor will not provide performance improvements. Some confusion if that option is required for AI Sky or Subject.

     

     

    Informationen zum Grafikprozessor:
DirectX: AMD Radeon RX 6600M (30.0.15021.11005)

     

     

    Not an AMD user, the AMD version syntax confuses me, LrC reports the Windows Driver Store version, AMD website reports a version. At AMD it appears latest full release (not Beta) is  Adrenalin Edition 22.5.1 Driver Version 21.50.21.11 for Windows 10 and Windows and that is known ad Windows Driver Store Version 30.0.15021.11005). So yours may be actually the latest.

     

    AMD Radeon RX 6600M

     

     So, a GPU released back in October 2021, so not so old, should behave in LrC. And, does that have something like 8GB of GDDR memory? Should behave very well.

     

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    May 30, 2022

    On windows quite often the system update feature does not actually install the latest drivers. You might want to just check the manufacturer's website and install from there: https://www.amd.com/en/support/graphics/amd-radeon-6000m-series/amd-radeon-rx-6000m-series/amd-radeon-rx-6600m

    There is a windows 11 update from this month!

    M
    MbktorAuthor
    Inspiring
    May 30, 2022
    Lightroom Classic-Version: 11.3.1 [ 202204181225-f90ebff5 ]
    Lizenz: Creative Cloud
    Spracheinstellung: de
    Betriebssystem: Windows 10 - Home Premium Edition
    Version: 10.0.22000
    Anwendungsarchitektur: x64
    Systemarchitektur: x64
    Anzahl logischer Prozessoren: 16
    Prozessorgeschwindigkeit: 3,1GHz
    SQLite-Version: 3.36.0
    Integrierter Speicher: 15716,3 MB
    Für Lightroom verfügbarer phys. Speicher: 15716,3 MB
    Von Lightroom verwendeter phys. Speicher: 1669,3 MB (10,6%)
    Von Lightroom verwendeter virtueller Speicher: 2248,6 MB
    Anzahl GDI-Objekte: 756
    Anzahl BENUTZER-Objekte: 2043
    Anzahl Prozess-Handles: 3596
    Cache-Speichergröße: 54,5MB
    Interne Camera Raw-Version: 14.3 [ 1072 ]
    Maximale Anzahl Threads, die Camera Raw verwendet: 5
    Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
    Virtueller Speicher in Camera Raw: 586MB / 7858MB (7%)
    Physischer Speicher in Camera Raw: 664MB / 15716MB (4%)
    DPI-Einstellung des Systems: 96 DPI
    Desktop-Komposition aktiviert: Ja
    Monitore/Anzeigegeräte: 1) 1920x1080
    Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein,
    integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein,
    Tastatur: Nein

    Informationen zum Grafikprozessor:
    DirectX: AMD Radeon RX 6600M (30.0.15021.11005)



    Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
    Bibliothekspfad: E:\Katalog\Lightroom Catalog.lrcat
    Einstellungen-Ordner: C:\Users\udooo\AppData\Roaming\Adobe\Lightroom

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    TheDigitalDog
    TheDigitalDog
    Inspiring
    May 29, 2022

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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