Lightroom classic unable to import pictures and crashes

[burkhardh]

hi, very unfortunately I've updated on the weekend LRC from 13.x to 14.0.1. Since the upgrade I'm no longer able to import pictures into the katalog. (pictures already on the harddisk). When selecting a single digit number of pictures it could happen that they get loaded. but if I select a couple of directories with in total ~50 pic the system comes to a hold. the Task picture import is starting but no progress.

When I cancel the tasks a dialog box is coming up which says something like "no pictures found to import".

When closing LRC I'm no longer able to restart it. 

When looking to the MS task manager than it is full of Adobe tasks running.

My PC is running on MS Windows 10 home - most current version

Only when rebooting the machine I'm able again to launch LRC. I can work with it. the catalog has been migrated but if I try to import picture the problem happens again.... So it is reproducable unfortunately.

Thanks for any good idea how to overcome the problem. I would wish I could go back to V13.x ...

[GoldingD]

Are any of the files that you are importing video files?

[burkhardh]

thanks for the proposal @GoldingD . I just did a test and yes avi's have been in the directorys. So I did another try by excluding them before the import but the errors unfortunately stayed the same. No change.

[burkhardh]

thats the error message which comes up after I cancel the upload... Which says "No files nor movies are found to get importet"....

[burkhardh]

Workaround has been shared in a different blog treat. Moving all mp4 files to a different folder and than the import works.

It's a workaround yes, but it's a pity that this takes so long to get that fixed. Because it's significant extra work to get all the mp4 back into the correct folders afterwards.... Hoping Adobe can fix this soon. Thank you all for your help with this.!!

[burkhardh]

Just to be fully clear: leaving the mp4 in the to be imported folder and not checking it doesn't solve it. The import process get stuck in that case too.

Only if you remove the mp4 file and push it to a different folder enable the import process to run.

[John R Ellis]

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi...