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Lightroom Classic won't launch

New Here ,
Nov 22, 2020 Nov 22, 2020

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I can't get Lightroom Classic to launch. When I try to I get spinning wheel while the computer thinks about it for a second then nothing happens, but Lightroom Classic shows up as a Background Process in Task Manager. This only happens with Lightroom Classic, I also have Photoshop and Lightroom (not classic) and both of those work with no issue. I have tried un-installing + reinstalling including using Adobe Creative Cloud Cleaner but always with the same result (everything except Lightroom Classic works). Is anyone able to help or experienced something similar? Details below.

 

Creative Cloud 5.3.1.470

Lightroom Classic 10.0

Windows 10 Pro Version 20H2

 

TOPICS
Crash or freeze, Problem or error, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Nov 22, 2020 Nov 22, 2020
You may have a corrupt Preferences file, which does not get deleted during an uninstall. Close the Lightroom Classic instance in task manager and then hold down the ALT and SHIFT keys and click on the LrC shortcut. When prompted click Yes to reset Preferences. EDIT: I forgot to add that the Reset Preferences prompt is a small dialougue box, which may be hidden behind other windows. If you don't see it try minimizing or closing all other open windows.

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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You may have a corrupt Preferences file, which does not get deleted during an uninstall. Close the Lightroom Classic instance in task manager and then hold down the ALT and SHIFT keys and click on the LrC shortcut. When prompted click Yes to reset Preferences.

 

EDIT: I forgot to add that the Reset Preferences prompt is a small dialougue box, which may be hidden behind other windows. If you don't see it try minimizing or closing all other open windows.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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This worked perfectly, thank you very much!

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Glad to hear that worked. To get LrC back to the previous state you'll need to re-enter any changes you had made to LrC Preferences and reinstall any plugins you were using.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Hey Todd. 

 

I'm having the same issue but using a Mac computer, how can I solve this way?

 

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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Can you please post your own posting on this issue?

 

Why you ask? Because:

 

  • Original posting a good year old, things change, solutions change
  • Your OS is MACOS, original is Windows, different OS can have different resolutions
  • Different version of LrC, Original posting was v10.0, sice then v10.1, 10.2, and now a major change v11. Various bugs fixed along the way, and maybe new bugs introduced

 

When you do post your own posting, please, please, it will be very helpful if you include more system info, following is my SOP on how to do that

______________________

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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2. Odd communication issue

 

Bring up your copy of Adobe Creative Cloud Desktop App. Sign out, sign in.

 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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LATEST

Hi, I am having the same issues as hughs_nz, but I am on the latrest version. None of the suggested fixes below worked for me. I have signed in and out, uninstalled and reinstalled with no success. It all worked fine last week but today...very frustrating. I am using windows 10 PC.

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