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Lightroom closes when try to use the maskin tool in macOS Ventura

New Here ,
Apr 25, 2023 Apr 25, 2023

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I'm running Lightroom Classic with macOS Ventura.

When I try to use the masking tool in a picture, Lightroom crashes and closes itself.

Any advice about this annoying problem?

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LEGEND ,
Apr 25, 2023 Apr 25, 2023

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Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

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New Here ,
Apr 26, 2023 Apr 26, 2023

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This is the file you asked for...

Hope that  helps.

------------

 

Versión de Lightroom Classic: 12.3 [ 202304101834-a085245c ]
Licencia: Creative Cloud
Configuración de idioma: es-ES
Sistema operativo: Mac OS 13
Versión: 13.3.1 [22E261]
Arquitectura de la aplicación: x64
Cantidad de procesadores lógicos: 8
Velocidad del procesador: 3,4GHz
Versión de SqLite: 3.36.0
Memoria incorporada: 32.768,0 MB
Memoria real disponible para Lightroom: 32.768,0 MB
Memoria real usada por Lightroom: 2413,8 MB (7,3%)
Memoria virtual usada por Lightroom: 48.939,7 MB
Tamaño de memoria de caché: 13,4MB
Versión interna de Camera Raw: 15.3 [ 1451 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX
Memoria virtual de Camera Raw: 370MB / 16383MB (2%)
Memoria real de Camera Raw: 372MB / 32768MB (1%)
Tamaño de previsualización estándar: 2560 píxeles
Pantallas: 1) 2560x1440

Información de procesador gráfico:
Metal: NVIDIA GeForce GTX 680MX
Estado inicial: GPU para el procesamiento de imágenes compatible de forma predeterminada con soporte para la exportación personalizada
Preferencia del usuario: Automático

Carpeta de la aplicación: /Applications/Adobe Lightroom Classic
Ruta de la biblioteca: /Users/cesc/Pictures/Lightroom/Cataleg_1.lrcat
Carpeta de ajustes: /Users/cesc/Library/Application Support/Adobe/Lightroom

Plugins instalados:
1) Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Flickr
4) Plugin importador de Aperture/iPhoto

Indicadores config.lua: None

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LEGEND ,
Apr 25, 2023 Apr 25, 2023

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First thing to try when any Adobe application crashes is to reset your preferences so lets try that.

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 26, 2023 Apr 26, 2023

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This happened to me on a fresh new installed computer.

Lightroom is installed from scratch and no preference modifications have been done yet.

I will try to enter Lightroom the way you suggest and report the results.

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Please find enclosed the crash report generated by Lightroom

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Something isn't adding up with your 'System Info' for the GPU (i.e. NVIDIA GeForce GTX 680MX) and having macOS Ventura installed. Apple hasn't provided NVidia support in macOS since Mojave, which is 4 versions back from Ventura. The crash log also puts a question mark over the computer / OS combination (i.e the crash log specifies

iMac13,2

which was an iMac produced in late 2012 https://support.apple.com/en-gb/HT201634

 

I'm not even sure how you managed to install Ventura on Mac dating that far back.

 

 

 

 

 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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You can use OpenCore Patcher to install an unsupported macOS version on any supported Apple computer.

Is similar to the installer of Windows 11 that doesn't check the TPM presence in your computer.

I like Apple computers, but I don't need to change my 2012 iMac yet just because Apple says it. This 'outdated' computer works perfectly with Ventura.

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New Here ,
Apr 26, 2023 Apr 26, 2023

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I finally managed to minimize the crash.

The origin of this problem is a bug in the masking tool, reported in this link: https://helpx.adobe.com/camera-raw/kb/select-people-mask-crash.html

Closing the 'People' section as suggested in the article, solved the problem.

Thanks for your help

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Good news that you're up and running. However, the document you referenced is specific a GPU type (i.e.integrated Intel Iris) with less than 2GB of VRAM, which is less than the minimum requirements. The underlying reason for your crash is different in so far as your GPU is not supported by macOS and hasn't been for 3 years or more. 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Compatibility of any 'old' non-supported hardware (as the GeForce GTX 680MX) is managed by OpenCore Legacy Patcher. So I suspect this crash reason is related to the NVRAM (although this GPU has 2GB).

I've been using this iMac (and LR) with every macOS since Mountain Lion, and LR just crashed with the last (v12) upgrade.

Anyway, I wanted to report it here in case it could help anyone

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