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LRHELP
Participating Frequently
February 16, 2023
질문

Lightroom Crashing after Exporting 2-4 photos after updating to Ventura

  • February 16, 2023
  • 4 답변들
  • 3986 조회

I updated to Ventura, updated both my MacBook Pro and my Lightroom Classic with the newest updates. I've had nothing, but problems. Within exporting 2 images (one at a time, waiting in between even) Lightroom shut down without notice. I rebooted, it has continued to do this for weeks. Sometimes, it just crashes Lightroom, but most of the time it completely restarts my entire MacBook. These are raw images loaded directly from folders on my hard drive, no external or other software involved.

 

I've used Lightoom and MacBook pros for over 8 years and never have had this issue.

 

I've tried the following: clearing space off my hard drive, resetting preferences, removing plugins, switching to an older version of Lightroom Classic (this worked briefly for one photo session, but then started doing the exact same thing), uninstalling and reinstalling Lightroom classic, Optimizing the catalog, turning off GPU, restarting in Safe Mode, and possibly something else.

 

All in all, I've probably had to crash my MacBook (with absolutely nothing other than finder running) about 30 times.

 

I'm a wedding photographer with some serious deadlines that I'm about to be late on. I can't have this issue for any longer.

이 주제는 답변이 닫혔습니다.

4 답변

willeml
willeml
Participant
February 28, 2023

I have the same problems, after the apple update to OSX 13.2.1 my Lightroom latest version is horror.

All apps running smooth including Photoshop but my Lightroom has exactly the same simtoms you describe. Common Adobe get your developers do the coding the right way, this sucks bigtime! 

 

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 28, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

 

Rikk Flohr: Adobe Photography Org
    willeml
    willeml
    Participant
    February 28, 2023

    Hi Rick can you tell me how I can upload the apple crash reports taht I receive each time. Thanks for the helpout on this topic. It is really frustrating!

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    February 16, 2023

    Please provide a copy of your 'System Info'. This can be copied from the LrC Help > System Info menu item.

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 16, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

    Rikk Flohr: Adobe Photography Org
    L
    LRHELP작성자
    Participating Frequently
    February 17, 2023

    In the video it looks like you left the Email Address box unchecked. If you can crash again, make sure you check that box in the dialog please. I have no way to pull out your crash reports without it. 


    In the last hour, it's crashed 3 times and I sent all 3 crash reports over. I also watched my CPU temp and it never had any major spikes outside of the norms. I can hear my fans working just fine so that can't be the issue either.

    johnrellis
    johnrellis
    Legend
    February 16, 2023

    One possibility is that your computer is overheating, e.g. because of clogged fan vents. LR export uses the CPU and GPU much more heavily than the typical app, which generates a lot of heat. If the cooling system isn't working properly, the computer will first slow down and then shutdown abruptly to avoid damage.

     

    To see if the computer is overheating, you'll need a temperature-monitoring utility. If you have an Intel Mac, you can download the free Intel Power Gadget:

    https://www.intel.com/content/www/us/en/developer/articles/tool/power-gadget.html 

     

    If you have an Apple Silicon Mac, you'll need a third-party utility, e.g.

    https://setapp.com/how-to/how-to-check-mac-temperature

     

    If you see the temperature spike after starting LR, then most likely there's a problem with the cooling, and you should get it serviced.

    L
    LRHELP작성자
    Participating Frequently
    February 16, 2023

    No temperature spikes or overheating, but thank you for the suggestion

    GoldingD
    GoldingD
    Legend
    February 16, 2023

    Restating what you have attempted in a bullet list:

     

    • Clearing space off my hard drive
    • Resetting preferences
    • Removing plugins
    • Switching to an older version of Lightroom Classic
    • Uninstalling and reinstalling Lightroom classic
    • Optimizing the catalog
    • Turning off GPU
    • Restarting in Safe Mode
    • and possibly something else try a new catalog.

     

    Not listed, and you may consider:

     

    • Log in to your MAC as another user, preferably the Administrator. See what happens
    • Create a new catalog, try that out.

     

    L
    LRHELP작성자
    Participating Frequently
    February 16, 2023

    I have tried a new catalog twice, once on my own and once upon reinstalling it. Neither stopped the issue. This would appear, from other threads here as well as discussions throughout many websites, to be an issue that's happened to several since Ventura. Has that been looked into yet?

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