Lightroom Crashing Graphics Acceleration

[robertb80894066]

Wondered if anyone can help as my Lightroom Classic crashes randomly with graphics acceleration enabled. No error messages appear, the application either closes or stops responding forcing me to kill it in task manager.

I have tried everything I can find on posts with similar issues including an older version of the software, removed all preferences, new catalog, older graphics card drivers, reinstalled windows. No use, it still crashes.

I have not experienced my computer crashing on any other application either.

My PC specs if it helps -

AMD Ryzen 5900X
64GB Ram
AMD 6700XT graphics card

[johnrellis]

"After using DDU and rolling back to 23.12.1, it works like a charm again."

It may be that the version 24 AMD Adrenaline utility has started automatically applying a "gaming" profile to LR Classic. Some have reported that disabling the profile and "optimizations", restoring the default settings, lets the version 24 drivers work correctly with LR:

https://www.reddit.com/r/radeon/comments/1ad69lg/lightroom_classic_crashing_on_the_latest_driver/ https://community.adobe.com/t5/lightroom-classic-discussions/long-time-listener-first-time-caller-am... 

[3rdfriend]

You hit the nail on the head - great answer, thanks for the help. AMDs Adrenaline Utility thought Lightroom is a game and tried to force some of its settings on it... things like texture filtering.
I deactivated each setting (also advanced settings) in the gaming tab and also deactivated "Tuning" in the performance tab by choosing "manual settings" and leaving everything greyed out - just to be sure.
Then I right-clicked lightroom in the gaming tab and deleted the profile. The result might be same by only deleting the profile, but I wanted to be safe 🙂

After that I upgraded the drivers and again and until now I had no crashes. If it happens again, I will report. Thanks for your swift help.

[D Fosse]

It may be that the version 24 AMD Adrenaline utility has started automatically applying a "gaming" profile to LR Classic. Some have reported that disabling the profile and "optimizations", restoring the default settings, lets the version 24 drivers work correctly with LR

By @johnrellis

Now that is very interesting. The fact that they are even doing that shows where their priorities are. It may go some way towards explaining why AMD in general seems to have some reliability issues in both LrC and Photoshop. Are they doing similar things to motherboard drivers and BIOS?

Something to look out for.

[GoldingD]

In my opinion, all  members having this issue and solution should (please) contact AMD with bug postings

Can a member accomplish that and share how/where.

And , if a member has a link to a AMD document about the bug (a bug at AMD not at Adobe), can you share.

[3rdfriend]

I sent them a bug report via their bug report tool and linked this thread. Thanks for the help.

[GoldingD]

I sent them a bug report via their bug report tool and linked this thread. Thanks for the help.

By @3rdfriend

Link?

[3rdfriend]

I know I am late with this, since I did not see the notification to your posting.

The bug report tool is an internal thing in the adrenaline software.

Instructions see here:

https://www.amd.com/de/resources/support-articles/faqs/AMDBRT.html

[Jota2676746415c5]

I need a help too. I turned off graphics and tested many different options. I described my issue here

https://youtu.be/VrO3gIKBgnc

[GoldingD]

Not to be rude, but using your phone or camera to record a video of your computers issue, well it fails.

Instead of using a phone or camera, use the Windows OS video capture capability. Or use a third party capture app

https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11

and have you considered resetting the preference file?

• https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html
• https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/#

And/or to force LrC to reconsider the GPU, see solution 2:

• https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

[Jota2676746415c5]

Hello @GoldingD , thansk for replying. Sorry for the video, I'm gonna take into account for future reports. However, the result is the same, no matter if is well recorded. I tried your solution 1, but I got the same problem. I reseted LR without results.
And about the solution 2, I also tried with and woithout the option of graphics. Same result. By the way, I asked to a comunnity in Colombia and I got similar feedback from different photographers. Last version of Lr Clasic is a mess for us. We are editing in the double time than before. Editing with layers is a torture, or changing between images is frustrating. 

I have updated my graphic card, my drivers, all related. I have the latest version




This versión has been a mess for several users

[GoldingD]

Hello @GoldingD , thansk for replying. Sorry for the video, I'm gonna take into account for future reports

By @Jota2676746415c5

Watched your video on a larger monitor (as opposed to an iPad), and paused it at the point that you show your Processes

I notice that you are running Avast. Some have had issues with that Antivirus. See:

• https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-is-slowing-down-my-pc-like-cr...

Also, an inquiry, now that you have updated your GPU, are you still having that odd behavior in LrC /Preferences/Performance/ where the GPU info is not shown?

And an afterthought, looks like you are running dual monitors. If you do not run dual monitors while using LrC, any difference?

[Jota2676746415c5]

Hi @GoldingD , as I noticed with some friends, I disabled avast completly and I got same issues. Let me show the new recorded video, and yes, I have dual monitors... and the space you are mentioning is still in blank. I disconected the second monitor to validate the issues and same result. 

I was wondering, what if is is something related with the current catalog? It has been migrated 2 times, each time adobe has launched a new version. So I have a project that Lr required to be migrated to be opened. In other hand, I have the raw files in a HDD that only has 100GB available, but my catalog is in a SDD with more than free 500GB, and I'm editing using the smart previous.