norbert lőrinczi

Participant

Question

Lightroom crashing on startup

Forum|Forum|5 years ago
March 1, 2020
4 replies
891 views

Faulting application name: Lightroom.exe, version: 9.2.0.10, time stamp: 0x5e33deb6
Faulting module name: DirectML.dll, version: 10.0.18362.267, time stamp: 0xd1d24d33
Exception code: 0xc0000409
Fault offset: 0x00000000000a26a1
Faulting process id: 0x3408
Faulting application start time: 0x01d5f012b0b9e5c7
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\Windows\SYSTEM32\DirectML.dll
Report Id: 94b460e5-989b-4d89-bfaf-8f088c900f51
Faulting package full name:
Faulting package-relative application ID:

Is anybody have any solution for this error? I tried older versions and the newest and still crashing on startup.
Can somebody help?
Thanks

This topic has been closed for replies.

Legend

Accomplish a Google search on:

Exception code: 0xc0000409

You will find articles like:

https://www.minitool.com/news/0xc0000409.html

Or perhaps search on:

Exception code: 0xc0000409 site: Exception code: 0xc0000409 site:community.adobe.com/t5/lightroom-classic

And you can see:

https://community.adobe.com/t5/lightroom-classic/lightroom-6-will-not-run-appcrash/td-p/9788082?page=1

and others

Inspiring

Try resetting the Lightroom preferences:
https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

norbert lőrincziAuthor

Participant

I tried it but also no success 😕😕

Legend

Also, accomplish a complete anti virus scan

norbert lőrincziAuthor

Participant

I tried both with no success.

Legend

First hunch would be GPU related. Check for a GPU update. If a new one exists, accomplish a clean install

If your driver is the latest, consider reinstalling, doing a clean install

If NVIDIA, a clean install is coming lr accomplished by selecting Custom, during the install procedure.