lightroom library does not update files edited in Photoshop

[Dylandf]

Hello, 

I've a problem with files opened in photoshop from lightroom. Edited and saved (not saved as).

the modified file doesn't appear in the lightroom library. I tried synchronising the library but the problem remains. 

Lightroom and Photoshop are updated to to the latest version. 

Can you help me?

[Shivani Somayajula]

Hey Dylandf, 

We're sorry for the trouble. Please try resetting your Lightroom and Photoshop preferences. 

To reset preferences in Lightroom Classic for Windows, follow these steps:

1. Quit Lightroom Classic.
2. Restart Lightroom Classic while holding down the Shift + Alt keys.
3. A dialog box will appear asking if you want to reset preferences. Click Yes to confirm.

Alternatively, you can manually delete the preferences file:

1. Navigate to the preferences file location: C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom Classic CC 7 Preferences.agprefs.
2. Drag the preferences file to the Recycle Bin.
3. Restart Lightroom Classic to apply the changes.

You can also check this for steps: https://adobe.ly/4evlL48

To reset preferences in Photoshop for Windows, follow these steps:

Go to the location of the preference folder below and rename it to backup.

1. Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings.
2. You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
3. Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.( https://adobe.ly/4860qM9)
4. Restart the computer.

Let us know how it goes. 

Thanks, 

Shivani 

[Per Berntsen]

Before resetting the preferences, check the Sort order in the toolbar at the bottom of the screen. (if you can't see it, press T)

LrC has a tendency to change the sort order to Added order, in which case the file from PS will be the last one in Library.

Change the sort order to File name, and it should move to the right location.

The easiest way to reset the preferences is Method 3 on this page:

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

[Dylandf]

Hi, 

I tried both of your tips. nothing has changed. 

I tried an import of the file but it is considered to be already inside the ‘RAW’ file folder.

I have to deliver a job and to complete it I need the files in the lightroom library. 

help me 

[Dylandf]

one moment, I happened to notice something. 

lightroom automatically created a ‘virtual’ folder renamed ‘RAW’ where it inserts changes. I've highlighted the new folder in magenta. Is there a setting to avoid this?

[Rob_Cullen]

Based on seeing two {RAW} folders in your folder panel, I would have to suggest -"It's the old "capitalisation" problem, caused by Lightroom being case-sensitive, and the OS generally being case-insensitive. "

See the answers from Jim Wilde in this forum thread-

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-import-add-folder-structure-i...

The procedure in the 'Correct answer' from Jim needs to be followed for it to be a successful fix.

Edit:  Found this article on problem- https://www.lightroomqueen.com/capitalization-catalog-error/

[Dylandf]

thank you very much.

I followed the instructions in the following link: https://www.lightroomqueen.com/capitalization-catalog-error/

thank you very much. I followed the guide to the letter but something doesn't work when I return the folder to its original position.

After performing the procedure: 5. Now, right-click on the CapsFix folder in the Folders Panel, select Update Folder Location again, this time browse to and select the correct folder name (e.g., General 2019).

I repeated the operation several times with the same result.

where do I make the mistake?

the photos return but not in the folder I selected. attach screenshoot.

[Rob_Cullen]

Best I can make from your screen-clips is that you have managed to 'combine' the two {RAW} folders with the fix procedure. If the {RAW} folder is now on the wrong drive ( D: ) then you can drag & drop the folder -in the LrC folder panel.!- so it will move folder and files on to the ( C: ) drive.

The 'Capitalisation error' is a confusing problem when first experienced, but although the 'fix' works, some folder management is still required.

[Dylandf]

as you can see in screenshot ‘2’ the ‘RAW’ folder is again on disk ‘C’ but the real situation is this:

the actual ‘RAW’ folder is in the starting position, where it was before performing the procedure to solve the capitalisation problem. Inside it are all the ‘physical’ files.

the ‘RAW’ folder that appears in the Lr library as shown in screenshot ‘2’ is not inside the ‘interiors’ folder. If I try to drag it inside, Lr tells me that it will physically move the files inside the disk.

can I drag anyway?

[Rob_Cullen]

"If I try to drag it inside, Lr tells me that it will physically move the files inside the disk. Can I drag anyway?"

That would seem logical to me to do a move of the folder (Which includes the files).

If the files & Folders appear in FIle Explorer exactly the same as the LrC Folder panel then all is well. Moving folders in the LrC panel by Drag&Drop will use Windows OS to make the move that is reflected in LrC.

I hope you are getting it sorted.

[Dylandf]

unfortunately, I have not solved it.
if I drag the folder, the message appears that a folder with that name already exists in the explorer path.
When I execute the path update instructions the folder in explorer doesn't move to capsfix

[Dylandf]

[Dylandf]

photos don't appear in the ‘CapsFix’ folder.

Lr moves them to the library but in Windows they remain in the main folder.

[Rob_Cullen]

Using the correct terminology is needed to understand problems like this.

Can you explain more your statements-  and provide some updated screen-clips of the Lr-Classic Folder panel with some image previews included, and Windows view of the same folders, including error messages.

"photos don't appear in the ‘CapsFix’ folder" - With the 'Fix' procedure the files are not physically moved to the {CapsFix} folder. It is only a virtual database change until the correct folder is restored in the database with the [Update Folder location] action performed a second time. [Update Folder location] does not actually move the files physically.

"Lr moves them to the library" - What is meant by this?  All photos are referenced in the Lr-Classic "Library". Can you be more specific.

"in Windows they remain in the main folder." - What is the 'main folder'?

Do you see any 'Missing' folders with the [ ? ] in the LrC folder panel?

Sorry to see your problem continuing. It is difficult to work a seemingly complicated procedure by posts in the forum, and perhaps I am not helping with my explanations.

Thinking of your original problem with two {RAW} folders, your fix procedure should have been-

1)  Create a {CapsFix} folder (visible in the LrC folder panel)

2)  Select the errant / out of place {RAW} folder, and [Update Folder location] to the {CapsFix} folder

3)  Select the {CapsFix} folder, and [Update Folder location] to the correct {RAW} folder. (Allow a Merge)

[Dylandf]

Hi Rob, your advice is very useful. Today I will try to register my monitor and then share the procedure. unfortunately I have not been able to solve it yet.