Participating Frequently

Question

Lightroom sync not working - not downloading all changes / photos

Forum|Forum|8 years ago
September 17, 2017
4 replies
6846 views

I synced a new folder on Mac with Lightroom Mobile. Then I edited photos on Lightroom Mobile with my iPad Pro. I flagged and edited some images there. When I opened Lightroom web, I saw everything online, but my Mac was not viewing all changed and flagged images. Then I edited those invisible images again on Lightroom web but no change on my Mac. I tried to purge the Raw Images cache, no change. I know deleting all data from my Lightroom Mobile would help, but it's not funny to do it daily (specially with 2500 images). I'm very disappointed with Lightroom sync, good idea, but very unreliable solution. Lightroom online is a catastrophe, with a new auto-tone feature, just opening already changed image (on Lightroom mobile) destroys all its settings. When I turned the new auto-tone feature off, it was ok.

This topic has been closed for replies.

B

bonanza3

Participating Frequently

I'm having the same problem. While travelling I made changes to well over 1,00 images on my iPad Pro. The changes and flags show up on the web and on my phone so Sync is working everywhere except my desktop. I am using the latest updated Lightroom Classic on a Windows 7 PC and a Windows 10 laptop (all software and OS up up date). My catalog and photos are on an external hard drive.

I have tried purging cache on both iPad and Desktop, signing out and signing in to Lightroom account on both iPad and desktop, rebuilding Sync Data and removing collections that had photos which were causing sync errors (and removing the photos from All Synced Photos.

Is there any way to save these weeks of work?

K

kattaka

Participant

I seem to be having a similar issue but from Lightroom CC on the computer syncing edits to the mobile.

M

markusa90557636

Participant

I have the same problem too. But i found a way how to get Lightroom Classic to load the changes i did on the iPad. When you jump between settings in the edit history suddenly a entry in the snapshot list appears. If you select this „Lr mobile“ snapshot you have the pictures as developed on iPad. Now you can delete the snapshot.

But this solution is very time consuming to do on every picture.

J

JanProsekAuthor

Participating Frequently

I'll try that, but you know if you are browsing and picking from 1000 images and then editing the selected ones, it's very time consuming to check each chosen image whether it was synced properly or not.

Akash Sharma

Legend

Hi JanProsek,

Please refer this article Problem syncing photos with Lightroom mobile and let us know if that helps in syncing your images across all devices.

Thanks,

Akash

G

geejaybee

Participating Frequently

Hi Akash

As the linked advice doesn’t help, can you offer a follow up response on what to do next to track down the cause of this defective behaviour?

Or can I conclude from my brief trial period that the sync is indeed unreliable in some scenarios and isn’t right for me as a solution?

thanks in advance!

G

geejaybee

Participating Frequently

Hi Patrick. Did I get it right that you are not seeing the synced changes when you have Lr Mobile + Lr Classic running side-by-side and you open up the photo you want to edit and you then wait to see the change in Lr Classic? If so, what you need to do in such case is to open up the Cloud Status panel at the top menu bar within Lr Mobile and choose "Force Sync". Normally Lr Mobile automatically syncs the changes when you swipe to the next photo or close the edit-view.

Let me know if that is your problem.

Guido/ Lr Mobile QE

greule, Akash Sharma.

It seems Adobe reset the clock on trial periods over the festive season, presumably with the hope of enticing people who were not enticed by earlier evaluations. They say that doing the same thing over and over and expecting a different result is a sign of madness but I thought I would give it a try again. I’m not exactly surprised to report the same behaviour so remain of the opinion that the sync algorithm is not fit for purpose. The lack of serious investigation from Adobe’s side given reports here is worrying.

greule, you seen to have misunderstood what is described in this thread. AFAICT the “force sync” option is to kick the sync from the mobile device to the cloud. As myself and others have clearly stated, the sync between cloud devices is working as expected. The issue arises with the desktop / classic LR taking all the edits. As it only takes an arbitrary subset, it’s hard to have confidence in mobile edits.

markusa90557636 observation and workaround does seem to work for me. I edited the metadata and crops of around 130 images on my mobile and I found that ~70 refused to go back to my laptop despite all changes being visible in the web portal and another mobile device. By selecting the 70 fails (easy to find as they had no rating), I then tried to find an edit I could apply to all in grid view that would cause a sync. Turns out that metadata editing wasn’t enough so I dialled exposure back in the basic develop module and lo and behold after Lr pushed that update, it pulled the ratings and other edits from the cloud. This is not a suitable workaround for me. Affecting exposure was just a test but I shouldn’t have to affect the development of an image to force a sync of metadata.

It‘s plain to me that Lr classic has a bug that incorrectly tracks versioning compared to the cloud metadata as bullying it into an edit made it refresh. What we need is either a fit-for-purpose sync algorithm or a button on the desktop version to force sync.

greule What‘s the way forward? I have minimal time remaining in this trial period if you need data from me to debug this issue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded