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Inspiring
January 19, 2023
Question

Lost ability to sync

  • January 19, 2023
  • 1 reply
  • 3581 views

I posted this 4 days ago on this thread: https://community.adobe.com/t5/lightroom-classic-bugs/p-lightroom-classic-no-longer-syncs-completely...

I did not see a reply (normally some kind soul replies relatively quickly) so perhaps the above thread that had a “correct reply” is closed off ??

There is at least one other thread that talks about syncing issues, but it didn’t seem to be quite the same. So I posted it on https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-syncing-issue/td-p/13498156

But still no replies so I am now trying it as a new thread on BUGS hoping someone can assist.

 

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Background:

My sync’ed images are used in Adobe Portfolio, Express and a number of standalone collections shared by Lightroom Links.

 

About 10 days ago I tried entering keywords on new images and didn’t notice that my click on “Click here to add keywords” didn’t connect; I carried on typing causing the screen to change modes (presumably as I typed short cut keys). I recovered back to the Library screen, but noticed all my keywords were gone for the entire catalog. (I was deleting keywords in the new images) Then I spotted the SYNC METADATA on the right side of the screen was ON!! I never use that, but somehow in the mishmash of typing I must have clicked on it unknowingly.

 

To get my keywords back I copied my last catalog back-up (the full catalog set of files, not just the zipped back-up) When I clicked on the lrcat file it said corrupted but LrC fixed it.

 

Keywords were back so I though all was OK and have been working with the (fixed up) catlog for about a week.

 

Now I have just noticed that NONE of my collections are showing as being sync’ed (The zig-zag line next to the synced collections are all gone) and the top right syncing activity dialogue box is showing 14,874 syncing.

 

(I don't think the problems vis-a-vis the keywords has anything to do with the syncing issue as I had closed LrC a few times after resolving the keywords issue without being told of on-going syncing in the LrC close dialogue)

 

Following Rikki’s instructions on page 1 of the thread mentioned above:

I went to step 1 (lightroom.adobe.com), no issues showed

I went to step 2, let the syncing run for 60 minutes - no change in numbers

I went to step 3, (Preferences>Lightroom sync>sync activity)nothing showed.

 

I have not tried changing the synch.lrdata to “old” yet. 

 

I have some zipped catalog back-up files from late December 

 

See screen grabs below

 

UPDATE Jan 19 LrC is no longer trying to sync the 14,874 files. Clicking next to a collection does not cause it to sync.

 

I am on Win 10, running LrC ver 12.1

 

Thank you

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
January 19, 2023

I'm not sure where to start with this because you're all over the map. 

 

What are you trying to do that you can't?

Are you trying to sync to Portfolio from LR CC, LR Mobile or LR Web?

https://help.myportfolio.com/hc/articles/360035978374-Lightroom-module

https://help.myportfolio.com/hc/articles/360036720853-How-the-Lightroom-integration-works

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Jim 185Author
Inspiring
January 19, 2023

Thanks for replying Nancy

 

I agree I am "all over the place", but I was trying to give some background that might help to figure out the solution.

I'll try to explain as succinctly as I can.....
I use LrC exclusively for editing etc, have since the software first was made available.

LrC will no longer sync any collections to the cloud. Nor does it show any of the collections that have been synced in the past. The little zig-zags on the left side of the collections for synced selections are gone. Right clicking on a collection does not give an option to sync. (see screen garb)

 

The 18,748 images that had been synced are still there at lightrooom.adobe.com, But LrC is showing "0" synced (see screen grab)

I want to continue syncing new collections, some of which will be used in Portfolio as I have been doing for the past approx 2 years. (Some were used in Express before I switched to Portfolio.)

 

I hope that is clearer

 

Thank you

 

 

 

Nancy OShea
Community Expert
Community Expert
January 20, 2023

PS: All the collections that had been synced are not showing the little zig-zag line to the left of each collection

Still no change in the number of files being syuned, but as I say it pauses everytime I leave the screen


Suggest you reach out to Adobe Technical Support.  Maybe they can figure out what's causing your sync interruptions.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Keep us posted on what you discover.  It may help other users.

 

 

Nancy O'Shea— Product User & Community Expert