LR Classic 11.3.1 HEIC - "Lightroom has encountered problems reading this photo"

Forum|Forum|3 years ago
May 16, 2022
5 replies
1469 views

I have tested this with a few collegeus and it seems to be a consistent issue. One updated to 11.3.1 HEIC files are not being recognized any more.

macOS

Correct answer defaultm1x2xl7fliib

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliibCorrect answer

Participant

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliib

Participant

And one more thing:

To make things even easier, I’ve created an app using Automator. Just select "Apply ColorSync Profile to Images". In the Profile dropdown, choose "Display P3", and make sure to tick the option "Preserve original color space".

I made the app so I can keep it in my Dock—this way, I can just drag all my HEIC images onto it and wait a few seconds for the process to complete.

johnrellis

Legend

Did you grant Full Disk Access in any case?

B

babyjoneAuthor

Participating Frequently

I checked, it was already granted.

johnrellis

Legend

The screenshot suggests these were all taken with iOS devices, correct? (LR doesn't officially support .heic photos from non-iOS devices.)

Upload a sample photo to Dropbox, Google Drive, or similar and post the sharing link here. We can see if the issue is specific to your configuration or occurs with all configurations.