LR Classic 11.3.1 HEIC - "Lightroom has encountered problems reading this photo"

Forum|Forum|3 years ago
May 16, 2022
5 replies
1469 views

I have tested this with a few collegeus and it seems to be a consistent issue. One updated to 11.3.1 HEIC files are not being recognized any more.

macOS

Correct answer defaultm1x2xl7fliib

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliibCorrect answer

Participant

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliib

Participant

And one more thing:

To make things even easier, I’ve created an app using Automator. Just select "Apply ColorSync Profile to Images". In the Profile dropdown, choose "Display P3", and make sure to tick the option "Preserve original color space".

I made the app so I can keep it in my Dock—this way, I can just drag all my HEIC images onto it and wait a few seconds for the process to complete.

johnrellis

Legend

Did you grant Full Disk Access in any case?

B

babyjoneAuthor

Participating Frequently

I checked, it was already granted.

johnrellis

Legend

Yes these are all from a new iPhone. Here are the test photos that imported fine into 11.1 but don't come into 11.3

https://www.dropbox.com/sh/jpabu4f6vimvwdu/AACoHW_8q2YADYd8w8FmCtHFa?dl=0

Hmm, of those 6 .heics, only 1 is from an iPhone (IMG_7222.heic):

$ exiftool -a -G -exif:model *.heic
======== 028.heic
[EXIF]          Camera Model Name               : NIKON D3S
======== 031.heic
[EXIF]          Camera Model Name               : NIKON D3S
======== IMG_5608.heic
[EXIF]          Camera Model Name               : Canon EOS DIGITAL REBEL XT
======== IMG_7222.heic
[EXIF]          Camera Model Name               : iPhone 11 Pro
======== IMG_8261.heic
======== IMG_9049.heic

My LR 11.3.1 imports and edits the iPhone .heic but gives the error "Lightroom has encountered problems reading this photo" on all the others. My LR 11.2 imports and edits the other .heics just fine. Similarly, Camera Raw 14.3 gives an error on those .heics, while Camera Raw 14.2 doesn't.

Unfortunately, Adobe only supports HEIC photos made by iOS devices:

https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html