LR classic crashing when I try to do things in Develop

[Jeff30104142ityt]

To start I have no problems with Photoshop/PS Beta or Premiere Pro, only LR Classic. I have a pretty powerful system and I built it with overkill in mind. I won't say it's not the system but it has SSDs for the Operating system and I have a separate SSD as my Photography drive that houses my photos and the Lightroom files.

I wish there was a way to reinstall LR over the current install and see if that does anything but I don't see a simple solution.

I'm updated on all my drivers and current versions of Apps... Maybe someone can see in the system info that I copied from the preferences in LR...

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.8GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 65461.8 MB

Dedicated GPU memory used by Lightroom: 281.0MB / 8042.0MB (3%)

Real memory available to Lightroom: 65461.8 MB

Real memory used by Lightroom: 2413.9 MB (3.6%)

Virtual memory used by Lightroom: 3273.8 MB

GDI objects count: 967

USER objects count: 2886

Process handles count: 7452

Memory cache size: 660.9MB

Internal Camera Raw version: 17.0 [ 2043 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 274MB / 32730MB (0%)

Camera Raw real memory: -1970MB / 65461MB (-3%)

Cache1: 

Final1- RAM:118.0MB, VRAM:0.0MB, IMG_6472.CR2

NT- RAM:118.0MB, VRAM:0.0MB, Combined:118.0MB

Cache2: 

m:660.9MB, n:117.6MB

U-main: 154.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 3050 (32.0.15.6614)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: E:\Lightroom 2022\lightroom2022-v13-3.lrcat

Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Topaz Photo AI

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 2507

Subsystem : c9791462

Revision : a1

Video Memory : 8042

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Speakers (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 3050/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 566.14

GPUDeviceEnabled: false

OGLEnabled: true

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GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit 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[dj_paige]

Is there any specific action in Develop that causes this crash?

Is your GPU driver a studio driver and not a game driver?

What happens if you — as an experiment — turn off one of the monitors?

I wish there was a way to reinstall LR over the current install and see if that does anything but I don't see a simple solution.

Sure you can. But reinstalling LrC (not LR) isn't really likely to help.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Jeff30104142ityt]

No crash dialog, LR just closes. I am always in the develop module and it seems like I try to click back and forth between two images. Not even that quickly. Some time LR just disappears and others it stops responding. I usually see the blue wait symbol (circular blue, processing what you want me to do). When I see that, I just stop because within a second or two it will be gone. I've been trying to work more in the Library but I can't remember if it happens there.

[Rikk Flohr: Photography]

You will need to interrogate your OS's logging in order to determine what is happening.  I suspect you have a GPU issue that is crashing on the OS level but the MS logs would need to determine that. 

[Jeff30104142ityt]

I will take a look to see if anything stands out but the fact is that it only seems to happen in the Develop module and it does not happen outside of Lightroom. As you saw in the data included. This system is very powerful and I did suspect that so after dealing with this for the past few months (its getting worse) I update the sys bios, the GPU driver has also been updated...
So I think it still leads me to believe that LR develop is having an issue.
I wonder also since it only happens in the develop module, I purchased a few years ago a package of filters, I do not know the photographer that was selling them... Could filters cause problems in their scripts?

[Jeff30104142ityt]

Here is what windows tells me... I'm afraid I don't see something actionable for me to tackle... Anything from your POV?

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Lightroom.exe
Application Version: 14.0.1.1
Application Timestamp: 670f90bf
Fault Module Name: StackHash_e35d
Fault Module Version: 10.0.22621.4391
Fault Module Timestamp: 7b2ab261
Exception Code: c0000374
Exception Offset: PCH_CA_FROM_ntdll+0x00000000000A0D24
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e35d
Additional Information 2: e35da3e78f3a4d1b902c2c284bf29280
Additional Information 3: 32c6
Additional Information 4: 32c6240f6ea66dcb7400010b85bf8582

Extra information about the problem
Bucket ID: 557ab80182f5787b4d1227abcf13dcdf (2094780395547778271)

[Rikk Flohr: Photography]

This stands out "ntdll"

I would recommend researching fixes for Apps crashing due to ntdll.dll.  There are occasional threads regarding this module crashing various apps with the symptoms you describe.  Lightroom is sometimes involved - sometimes not. 

[Jeff30104142ityt]

I did a reset/reload of Windows 11 and I tried LR again and it dropped like a rock after a few filter selections. I did earlier today get a crash window and I put my email in the window. So you should see a diagnostic of what Lightroom saw. Maybe that will help pinpoint the issue...

[Rikk Flohr: Photography]

Did you use the email you use with this forum or something different?

[Jeff30104142ityt]

the same one I'm logged here with or registered with (Hotmail), This happened 5-7 hours ago

[Rikk Flohr: Photography]

Nothing here yet -but I am seeing crashes for about 30 minutes ago. 
The next time you crash with dialog, fill out the dialog, screenshot it and post it here please. 

[Jeff30104142ityt]

considering this was the first crash dialog I've seen in recent history, I wouldn't hold my breath... Oh in the past 20 min, it has probably crashed 10-12 times just so you know... I have SSDs so I can get back to work quickly (very fast) but it quits just as fast with nary a dialog or By Your Leave... 🙂

[GoldingD]

This stands out "ntdll"

I would recommend researching fixes for Apps crashing due to ntdll.dll.  There are occasional threads regarding this module crashing various apps with the symptoms you describe.  Lightroom is sometimes involved - sometimes not. 

By @Rikk Flohr: Photography

I have noticed and been involved in several of those postings related to ntdll. And few if any appear to be resolved.

I think one member resolved via a complete re-install of Windows OS then a complete reinstall of LrC etc.

• https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-keeps-crashing/m-p/14...

One member has a workaround (of sorts) where the member reverted to a catalog backup

• https://community.adobe.com/t5/lightroom-classic-discussions/crash-ntdll-dll/m-p/14947263

Perhaps Adobe should create a document on how to fix this one.

[Jeff30104142ityt]

well, I did do a complete reset of Windows but I don't plan to wipe the SSD and reinstall. That is more work than I plan to do. 

I did uninstall LR while keeping my files and reinstalled it. I can grab the most recent backup and put that aside and uninstall and then rebuild my presets... Again more than I would like...

[Rikk Flohr: Photography]

I've sent a note to the team regarding the MS ntdll.dll crash and included this thread and another. https://community.adobe.com/t5/lightroom-classic-discussions/crash-ntdll-dll/td-p/14947263

If they have a solution I will post it back. 

[Jeff30104142ityt]

Hi Rikk, I went and did the heavy lifting and erased my SSD (C drive) since I was seeing slower speeds but the software for the Samsung SSD still said that was in is nothing wrong with it. I would assume that there was a corrupted windows file there that even resetting Windows 11 did not fix so Backed up and dumped everything. So after reinstalling it all, I have no crashes in the develop module so I will consider this closed... I don't think it's a good answer to erase the C-drive in order to fix this but for me it worked...

[Rikk Flohr: Photography]

Thanks for reporting back.  I am glad you are working again but not excited about what it took to fix. 

[Jack Straw]

Was having similar issues - LRC was crashing to desktop when switiching between images within Develop Module.  Just downloaded and ran the .Net Framwork Repair Tool which made some repairs, followed by a Windows Update to reinstall .NetFramework.  This seems to have fixed the problem (fingers crossed) and am back to working on images.

[Jeff30104142ityt]

Hi Jack, I tried the same thing but the .Net Framework said it couldn't repair but did say what was broken either... So no effect for me. Only the Develop module has an issue. As long as I do all my work in the library mod I;m ok. I can even go into Develop and apply a preset to an image or two and remove an item but if I stay in there too long it will crash when clicking between thumbnails