P: (11563011) LrC 15.0 fails to launch on startup Error: VCRUNTIME140_1.dll

[corwinn]

Hi, 

I updated ton LRC 15.0 and it keep crashing on startup, at the catalog conversion page.  

I use windows 11 25H2, windows update up to date. 

GPUs : Nvidia RTX 5060 Ti with Studio drivers up to date

Intel integrated 770 up to date

i went back to 14.5 and crashes also immediatly on startup.  The only version that work without crashing is the 14.0.  I tried to reset the preferences, but nothing changes.  Can you provide some help to fix this problem? 

Charles

[Sameer K]

Hey, @corwinn. Welcome to the Lightroom Community. I've checked the crash reports submitted with your account, and the faulting component appears to be VCRUNTIME140_1.dll. This error is directly related to Microsoft Visual Studio.

Try these steps to manually recreate the MSVC++ Libraries & let us know how it goes.

•  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
• Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
  
  
• Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
• Download a fresh package of installers for MSVC++ from this link: https://adobe.ly/48MF6P0
• Right-click the downloaded file and select Extract All.
• Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.
  
  

Let me know how it goes from here.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[corwinn]

@Sameer K thank you for you help, i did unistall all the versions and re install the lastest x86 and X64 package of visual studio C++, but LRC 15.0 still crashes on startup.

And i could'nt launch the Creative Cloud Troubleshooter,  somthing seems to load but nothing happends.   

[KR Seals]

It's possible the V 15 catalog is corrupt. Try upgrading the V14 catalog again. I think you can do that by trying to open the latest V14.x catalog in V15. 

[corwinn]

The problem that the V15 catalog has not even be created at this point, the soft crashes before the V14 catalog conversion happens.... , and can not even enter the soft in V15, it crashed immediatly at launch.  I hope that Adobe staff can give me a way to fix this. 

[KR Seals]

Try using your most recent catalog backup for the update.

[corwinn]

I installed 15.0, launched it with alt pushed to start with a new catalog, but even then it crashes instanlty. I don't know what to do....

[Sameer K]

Thanks for the updates. The crash you're running into is still hitting the same crash bucket. 

Try uninstalling all the VSC++ packages > restart the machine > install all the packages from 2012 and later. 

Alt + Launch Lightroom Classic and create a new catalog and check how it goes. 

If this does not help, please set up a new user account profile on the Windows machine and try using a new catalog created with Lightroom Classic v15 instead of carrying forward any previous databases and related caches.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[corneliaheimer]

Nach dem Update auf  Version  15 startet diese nicht mehr. Windows zeigt mir folgende Fehlermeldung:

mein System: AMD Ryzen 7 3700X 8 Core, AS Rock X570 Pro 4, 64 GB RAM DDR4, NVIDIA GeForce RTX 3060, 12GB GDDR6 RAM, Win 10pro 22H2 Build 19045.6332

[Aleke]

Hi @corneliaheimer, welcome to the community!

Could you share a few more details about what’s happening when you try to launch Lightroom Classic? Do you see the splash screen at all, or does nothing appear? Also, if you haven’t already, it’s worth double-checking that your graphics card drivers are up to date.

If you’re seeing the Adobe Crash Reporter dialog, please go ahead and send in a crash report, that helps us investigate further.

For now, try launching Lightroom while holding down the Ctrl key. That should prompt you to select a different catalog, and if it works, it might mean the issue is specific to your current catalog.

Let me know how it goes!

Alek

[curious_contributors7995]

i have exact the same Problem. The spinner appeares but nothing happens. I have the same Message but i use Intel.

[corneliaheimer]

Nein, ich sehe keinen Begrüßungsbildschirm von Lightroom. Wenn ich auf das Lightroom Symbol zum starten klicke, erscheint kurz die Eieruhr von Windows und dann passiert nichts mehr. In der Ereignisanzeige von Wiondows kann ich dann nur den bereits eingesendeten Screenshot sehen. 

Ein Katalog wird gar nicht erst gestartet, der eentuell hätte aktualisiert werden können.
Ich habe zwischenzeitlich Lightroom  15 wieder deinstalliert und die letzte 14er Version reinstalliert. Dies läuft einwandfrei. Dies war notwendig da ich dringend einige Bearbeitungen an Bildern erledigen muss. 
Da mehrere User das gleiche Problem haben mit verscheinden PC-Konfigurationen warte ich erst einmal ab ob eventuelle demnächst ein Update erscheint.
Kann ich neben der  14er Version paralell die 15er installieren und würde die 14er dann funtkionieren? Im mOment ist es für mich sehr wichtig das ich ein funktionierende Lightroom Version nutzen kann. 

[AxelMatt]

That could be a Microsoft problem... Go to this site Latest supported Visual C++ Redistributable downloads | Microsoft Learn

and download and re-install the C runtime Libraries.

[curious_contributors7995]

Thank's! taht was the solution.

[andreag45773162]

LrC v15 doesnt work goes in crash on windows 11 last patch update.

[Cloud8photo]

I could not get LRc v15 to execute in Win 11 Home.  copy of Event viewer showed error below.

I finally fixed it by downloading and reinstalling Visual c++ 2015-2022 Redistributable, both x86 and x64 versions, and copying MSVCP140.dll from \windows\system32\ to \Program Files\Adobe\Adobe Lightroom Classic\

Why did I have to do this.  Why didn't LRc install take care of getting proper version of MSVCP140.dll into proper folder?

Log Name: Application
Source: Application Error
Date: 11/4/2025 11:54:58 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: xxxxxx
Computer: xxxxxx
Description:
Faulting application name: Adobe Crash Processor.exe, version: 29.0.0.0, time stamp: 0x685e5275
Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
Exception code: 0xc0000005
Fault offset: 0x0000000000018c34
Faulting process id: 0x434C
Faulting application start time: 0x1DC4E1055ECBF55
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll
Report Id: 38ecf99b-df2c-4c45-bf34-164fce9b616b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-11-05T04:54:58.3812191Z" />
<EventRecordID>8040</EventRecordID>
<Correlation />
<Execution ProcessID="17404" ThreadID="17356" />
<Channel>Application</Channel>
<Computer>CJ-87</Computer>
<Security UserID="S-1-5-21-1692589346-279128177-2371357929-1001" />
</System>
<EventData>
<Data Name="AppName">Adobe Crash Processor.exe</Data>
<Data Name="AppVersion">29.0.0.0</Data>
<Data Name="AppTimeStamp">685e5275</Data>
<Data Name="ModuleName">MSVCP140.dll</Data>
<Data Name="ModuleVersion">14.0.24210.0</Data>
<Data Name="ModuleTimeStamp">575a4ceb</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000018c34</Data>
<Data Name="ProcessId">0x434c</Data>
<Data Name="ProcessCreationTime">0x1dc4e1055ecbf55</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>
<Data Name="IntegratorReportId">38ecf99b-df2c-4c45-bf34-164fce9b616b</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

[Joh_]

I installed the new version successfully but it simply doesnt start. Removing the settings doesnt help. Reverting to 14.5.1 works without problems. I tried already a couple of time with several reboots but nothing changes. I cant find any logs. I am using Windows 10 Pro 22H2.

[dj_paige]

I installed the new version successfully but it simply doesnt start.

What does happen? Explain in detail. If there is an error message, please quote the exact complete unedited error message.

Why do you think you installed it successfully? Have you tried uninstalling and then re-installing?

[Joh_]

Nothing happens. I click the application's icon, for a short moment the waiting symbol is shown. That's it.

The installation run through without any problems.

Rerolling to the previous version works without problems. I tried three time with always the same result. Never had something like this before.

I didnt find any log files which could help to narrow down the problem.

[derdiegus]

I have the same problem. A couple of days ago I updated to V15 but didn´t get to open Lr. Today I tried to open Lr but nothing happened!
I tried reinstalling it, reseting the preferences, checking for possible .lock files in the catalog folder but none of that worked. After going back to V14 I was able to open Lr again. I updated to V15 again and the same problem comes up. 
When clicking on the LrC icon on the desktop or inside the Creative Cloud nothing happens. Not even a window with information pops up. 
I'm running Windows 11 Pro. 

Hope someone can offer some Information about this issue. I´ve been a LrC user for almost 10 years and never had such a problem. 

[KR Seals]

That could possibly be caused by a defective catalog.

I suggest trying to upgrade the old V 14.x catalog again. You should be able to make that happen by double clicking on the latest V14.x catalog.

[Joh_]

My catalog is working fine in 14.5.1. Before I upgraded I made a backup of the catalog including an optimization. V15.0 doesn't reach the point where any catalog conversion will start. 

[dj_paige]

Try importing your LrC 14.X catalog into a brand new empty LrC 14.X catalog, as explained here. https://community.adobe.com/t5/lightroom-classic-discussions/updatig-to-classic-15/m-p/15571920#M416...

Then re-install LrC 15 and try to open this new catalog you have created.

[Joh_]

I started Lightroom pressing Ctrl to get to the catalog chooser, but that doesn't work either. I see lightroom.exe for a couple of seconds in the explorer than it vanishes. It happens so fast, I don't think it's already loading any catalog.

The only log file I can find lrc_console.log, which hints on an exception during start:

Dumping call stack from main thread:
ntdll.dll - 0x9d624 - ZwWaitForSingleObject
KERNELBASE.dll - 0x1b6ae - WaitForSingleObjectEx
MSVCP140.dll - 0x1ecf - _Thrd_join
CRClient.dll - 0x32d91 - GetAdobeCrashReporterVersion
KERNELBASE.dll - 0x12c507 - UnhandledExceptionFilter
ntdll.dll - 0xa58d8 - memset
ntdll.dll - 0x8ce46 - __C_specific_handler
ntdll.dll - 0xa296f - __chkstk
ntdll.dll - 0x52554 - RtlRaiseException
ntdll.dll - 0xa147e - KiUserExceptionDispatcher
MSVCP140.dll - 0x18c34 - _Mtx_destroy
CRClient.dll - 0xf2ce - SetDunamisSourceAppName
Lightroom.exe - 0xb8b94f - ?GetAppInstance@@YAPEAUHINSTANCE__@@XZ
mfc140u.dll - 0x2b2e34
Lightroom.exe - 0x851172 - ?gudeVersion@@YAPEBDXZ
KERNEL32.DLL - 0x17374 - BaseThreadInitThunk
ntdll.dll - 0x4cc91 - RtlUserThreadStart

[brads67616531]

I am using Windows 11 and having the same issue. I have found that my issue are due to broken Microsoft Visual C++ distributable packages. I've tried delteting the packages and reinstalling to no avail,....but I just thought I would add my 2 cents here just in case it helps give you some direction.