Moving between edit in photos is slow

Report · Aug 16, 2024

Dear Community,

since I'm facing unexplainable and extremely frustrating issues with Lightroom, I would appreciate any help or hint somebody might have.

I just purchased new Lenovo laptop, I9, 64GB RAM, Nvidia 4070 8GB, Windows 11 -> at least on the paper this should be more than sufficient for smooth work.

My problem is that Lightroom is extremely slow, it is practically impossible to use it.

I'm just doing some simple edits, playing with some pasting of settings, 1-2 easy masks per photo - nothing special.

If my graphic preferences are set to "Auto" or if acivate "Custom" variant, enabling full graphics acceleration, Lightroom practically becames useless.

It takes ages even to browse through photos in "Develop" mode, exporting of photo takes 30+ seconds, and quite often during export graphich card get's completely disabled (error message is visible in "Preference" menu).

If i disable graphic acceleration then Lightrom is slightly faster, but still far from the performance level which I would expect from 3K€ laptop.

All drivers & etc. are updated to the latest version.

So question is: does anyone have experience with Nvidia 4070 on Windows system - are there any extra custom settings that should be configured - what might be problem here?

System info is below.

Thank you in advance for any hint - I have ton's of work to deliver to the clients and I'm desperate.

Lightroom Classic version: 13.5 [ 202408062022-6258095b ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 22

Processor speed: 3.0GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 65141.3 MB

Dedicated GPU memory used by Lightroom: 4040.7MB / 7948.0MB (50%)

Real memory available to Lightroom: 65141.3 MB

Real memory used by Lightroom: 7188.8 MB (11.0%)

Virtual memory used by Lightroom: 11844.5 MB

GDI objects count: 1946

USER objects count: 4066

Process handles count: 4476

Memory cache size: 6034.9MB

Internal Camera Raw version: 16.5 [ 1953 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1770MB / 32570MB (5%)

Camera Raw real memory: -23436MB / 65141MB (-36%)

Cache1:

Final1- RAM:37.0MB, VRAM:0.0MB, DAD94540-709A-4840-9678-2BFF268211D8.dng

Final2- RAM:37.0MB, VRAM:0.0MB, 788CD2B5-4C28-4CDA-B988-452A162850B3.dng

Final3- RAM:37.0MB, VRAM:0.0MB, 7F7A8F67-03A3-4AC9-8109-F6F5A73AC9D0.dng

Final4- RAM:37.0MB, VRAM:0.0MB, EB54227E-2977-46BE-AA60-AAAF74652E19.dng

Final5- RAM:37.0MB, VRAM:0.0MB, 85454711-4CAD-4193-8B5F-18DF1A0BAFFF.dng

Final6- RAM:37.0MB, VRAM:0.0MB, C4D111C7-2D27-4304-9D75-E36FC99D9EFB.dng

Final7- RAM:104.0MB, VRAM:604.0MB, FC3F795B-7202-4F24-A285-AA1318F02781.dng

Final8- RAM:37.0MB, VRAM:0.0MB, F93B9FFA-FC8B-43C6-847B-6185A161BD4E.dng

Final9- RAM:37.0MB, VRAM:0.0MB, 45B18A10-6945-42E3-9D81-E244E5998442.dng

Final10- RAM:37.0MB, VRAM:0.0MB, DB921273-C1CB-4C06-8215-8717259E9257.dng

Final11- RAM:37.0MB, VRAM:0.0MB, FC20DA05-9922-4D0A-91F9-89FF25DB30C2.dng

NT- RAM:474.0MB, VRAM:604.0MB, Combined:1078.0MB

Cache2:

m:6034.9MB, n:408.6MB

U-main: 103.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 4070 Laptop GPU (32.0.15.6081)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\ilesi\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat

Settings Folder: C:\Users\ilesi\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Flickr

3) LR/Enfuse

4) Nikon Tether Plugin

Config.lua flags:

Adapter #1: Vendor : 10de

Device : 2860

Subsystem : 3e4617aa

Revision : a1

Video Memory : 7948

Adapter #2: Vendor : 8086

Device : 7d55

Subsystem : 3e4617aa

Revision : 8

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Logi USB Headset H340)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 4070 Laptop GPU/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 560.81

GPUDeviceEnabled: false

OGLEnabled: true

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Report · Aug 16, 2024

It takes ages even to browse through photos in "Develop" mode

Please post a scrennshot of your LrC /Preferences/Performance/

The entire dialog, not just the GPU part. Interested in the Camera RAW setting

Report · Aug 16, 2024

I raised it up high - it's on 50GB at the moment

Report · Aug 16, 2024

see:

Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic

Report · Aug 16, 2024

All this is already done -> clean installation of drivers, system forced to Nvidia, I tried to disable Intel Graphics, etc, etc...

Report · Aug 16, 2024

In that link, see Solution 2: Manually disable the graphics processor

If I rememebr correctly, that will force LrC to reconsider the GPU upon startup.

Report · Aug 16, 2024

Thank you for this suggestion. I'm a different user with a different LRC performance issue. Setting the "Use Graphics Processor" to Off made no difference. It still took 2.5 minutes for LRC to load completely. I tried other GPU settings as well, but the load time stayed at 2.5 minutes. Interestingly, on two occasions, the "Use Graphics Processor" was changed back to Auto, even though I had double checked the preferences before restarting.

Interestingly, before I could insert the graphic into this post, I had to end LRC.

Report · Aug 16, 2024

As an experiment, turn of your anti-virus and see if the problem improves.

Report · Aug 16, 2024

no, there is no improvement unfortunatelly 😞

Report · Aug 16, 2024

I also have the Nvidia 4070 GPU and wonder if my Lightroom Classic V 13.5 performance issue (different from yours) may also be related to the GPU. Additionally I have a 49" ultrawide monitor set to a resolution of 3840 x 1080. (It can go higher.) My main symptoms are these two:

1. It takes 2.5 minutes for Lightroom Classic to load compeltely.

2. Once it's running, some other apps start behaving slowly and/or become unresponsive.

Ironically I purchased this new high powered computer and monitor becasue Lightroom was slow to process certain tasks on my older computer. On the older computer LRC loads completely in 15 seconds.

I'm very much looking forward to a solution to this very frustrating problem.

Report · Aug 16, 2024

@DenTech444please post your problem in a new thread, instead of taking over someone else's thread.

Report · Aug 16, 2024

Sorry. I thought I was contributing to this thread. Are there guidelines on how to use Adobe tech support to best rsolve my issue?

Report · Aug 25, 2024

I've been having mostly the same issues! It's very frustrating! I upgraded from a 2019 Lenovo ThinkPad P73 Mobile Workstation to the 2023 Lenovo Legion Pro 5i. You have double the RAM that I do but we have the same NVIDIA 4070 graphics card. LR is still slow. I noticed some improvements when I first got the laptop but now the performance issues are a lot like what you're describing. Sometimes I call it "LR roulette" lol. I get 3-5 clicks while editing then LR freezes, says it's not responding, then "refreshes" and works fine for another 3 - 5 clicks.

I thought, maybe if I upgrade from 32GB of RAM (which should be more than sufficient) to maybe 64GB of RAM then it should work better... But after reading your experience with having 64GB, like what are we suppose to do!?

Report · Aug 25, 2024

In response to your comment and question, I decided to summarize my experience with Lightroom in combination with the NVIDIA 4070, and how Adobe support treats customers.

When I started this thread, the only problem I was facing was a really slow system, as previously described. It was taking ages to browse through photos in "edit mode," copy-pasting settings and masks was extremely slow, etc. I had GPU acceleration fully enabled the entire time, meaning that the NVIDIA 4070 was responsible for everything. However, even then, during certain operations, the GPU was crashing.

I didn't pay too much attention to it initially, as I had just purchased this brand-new laptop and hoped that the system just needed some time to finalize all software updates and that everything would be fine.

But once the entire system was fully up to date, and I started to use LrC in the way I usually do (multiple masks per photo, copy-pasting masks over multiple photos, exporting multiple photos simultaneously, etc.), the real trouble began.

LrC became completely unusable after a few minutes of use; any action took ages, and on the rare occasions when I managed to export some photos, the entire PC would crash.

That was when I first contacted Adobe Helpdesk.

The "expert" on the chat had no better advice than to update already updated Nvidia drivers, force Nvidia to be the main hardware for LrC, and disable the additional Intel GPU on the laptop, among other things. I spent about three hours with this person to no avail and decided to investigate the problems myself.

After hours of testing different scenarios, I realized that you can do almost anything in LrC with full GPU acceleration enabled, and the system will work like a charm. You can browse through photos, export endless amounts of photos, and the Nvidia 4070 works reasonably smoothly until you start to play with masks.

As soon as you take an unedited raw photo, create some masks, copy-paste those masks over multiple photos, and then try to export those photos, LrC becomes useless, either crashing the GPU or, in many cases, crashing the entire PC.

The next day, I contacted Adobe Helpdesk once again. The person on the chat was reasonable; we went through all the scenarios together, and he realized that there was something fundamentally wrong with LrC and the Nvidia 4070. He began to analyze the problems in detail, including consulting his senior colleagues. We were just about to start collecting logs when, after one of the PC reboots, we lost connection, and I couldn't get him back to continue troubleshooting.

By that point, I knew exactly under what conditions LrC would crash the Nvidia 4070 GPU or the entire Windows 11 system, and I could replicate the problem at any time across multiple Nvidia driver versions and multiple LrC versions.

The day after, I contacted Adobe Helpdesk once again, asking them to connect me with the technician from the previous day, as he knew the history of the problem. The "expert" on the line claimed that all of them were equally trained and that he would review the chat history, familiarize himself with the problem, and assist me in the same way...

What a fairytale.

That "expert" had no clue what he was doing. I tried to explain to him that two of his colleagues had analyzed the problem, that it was clearly known under what circumstances LrC crashes the GPU or Windows, and that we had a perfect setup for troubleshooting a serious issue. He completely ignored me.

After another four hours of his "troubleshooting," he advised me to upgrade my graphics card to 16GB, claiming that 8GB of dedicated GPU RAM was not sufficient for "all advanced AI GPU processing" that LrC is doing—completely contrary to what is clearly stated as LrC's recommended configuration: 8GB of dedicated GPU RAM should be sufficient! He also ignored the fact that the GPU was working perfectly well 90% of the time, proving that the GPU was fine and that the problems only occurred under certain conditions created by LrC.

On top of that, he couldn't explain why all this "advanced AI GPU processing" worked perfectly well on the same laptop once the Nvidia 4070 was disabled and only the Intel GPU with 8GB of shared RAM was used as an alternative. His final "recommendation" was accompanied by the statement: "You know, sometimes in life, things don't go as expected — you should disable NVIDIA GPU and use Intel!".
And all this after I purchased a new laptop with a dedicated 8GB GPU based on the recommendations they gave!

I was completely shocked with ammount of ignorance that support team can show to their customers! Guy was just interested in getting rid of me - as soon as our conversation ended, he closed my ticket, and the problem was "solved".

All in all, if I were to summarize what has happened in the last few days, the conclusion is:

- In my humble view, based on 20+ years of dealing with PC hardware/software, there is a significant issue in the interworking between the Nvidia 4070 and LrC across all Nvidia driver versions and LrC versions issued in the last six months. The NVIDIA 4070 works reasonably well until you start to export photos that have been edited after LrC was opened. If you work on or export photos that were edited before opening LrC, regardless of how complex the masking system is, everything will work fine. The moment you take a single fresh, unedited photo, apply a simple mask, and try to export it, LrC will crash the GPU or the entire system. If system would be crusing in every scenario, then I would not doubt a second that there is a problem with GPU, but in circumstances explained above, only problematic point is LcC

- Despite the fact that the problem statement is clear and everything can be replicated, Adobe is completely ignoring this situation and is not interested in troubleshooting or solving the problem. Adobe helpdesk is not capable of doing any more detailed troubleshooting than updating of Nvidia drivers! What makes situation even worse is the fact that they are not interested at all to solve problem - they are only interested to close ticket and keep their performance indicators in green!

- LrC is really piece of non-optimized SW for Windows! Since I urgently had to deliver gallery to one of my clients, I disabled Nvidia GPU and I used remaining HW capabilities of my new laptop: Intel Core Ultra 9 185H, 64GB RAM, 8GB of shared Intel GPU RAM. After ~1 hours of editing, I could not feel any difference between this config and Intel I7, 16GB RAM and 4GB of shared GPU RAM that I previously used for my photo editing! So I wonder, why to invest in any new HW if you will have completely unpredictable performance level which for sure does not justify ammount of invested money???!

My next attempt will be with MAC - after this experience I decided to forget Windows + LrC completely, although I still have no clue how to justify this to myself from financial point of view.
I can just hope that Adobe optimized system utilization in a better way for MAC than for Windows, because this what they did for Windows 11 and Nvidia 4070, and the way how they are treating customers with problems is pure disaster!

Report · Aug 25, 2024

The 4070 appears to be coming up in several postings, (unsolved) as a minimum, these:

Looks like a bug to me, either at Adobe, or at NVIDIA.

Report · Aug 26, 2024

In my case, if it would be Nvidia bug, then card would not work at all - it would be crushing in every usage scenario.
However, card crushes only in specific, well known conditions triggered by LrC that can be easily replicated.
You never can be 100% sure, but I'm at least 99% sure that problem here lies in LrC.
And nobody is interested to solve it - that's the sadest part...