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James Atwood
Participating Frequently
April 21, 2015
Answered

OpenGL Failure in Lightroom CC

  • April 21, 2015
  • 99 replies
  • 116773 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

    This topic has been closed for replies.
    Correct answer john beardsworth

    Definitely get the drivers up to date.

    I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

    99 replies

    Show previous replies
    A
    Anonymous
    June 17, 2015

    Latest CC2015 update did not help me neither.

    Same error.

    Keith Reeder
    Keith Reeder
    Participating Frequently
    June 17, 2015

    Was there a suggestion by Adobe that it would help?

    As Geoff says, this is mainly on the GPU manufacturers.

    N
    NickoPil
    Participant
    June 17, 2015

    Then I would ask if there was suggestion by Adobe when launching the product that it may not work with some AMD cards?  AMD is not some obscure GPU company to be skipped in the testing process, almost half of the PCs are running with their graphic cards.  Adobe of course cannot test the product on all possible H/W configurations before launching, but we can safely assume that they tested it on a big enough set of GPUs mandatory including the professional AMD FirePro and n-Vidia Quadro.  And nevertheless, a product that works only with FirePro drivers at least one-year old is being launched.  Do you think they didn't know this at the very beginning?  

      P
      PhilT_GP
      Known Participant
      June 16, 2015

      I just see that Creative Cloud 2015 has been released and Lightroom has a bunch of new features.

      I cant get to my PC to check Lightroom for a while - I wonder if this openGL bug has been fixed.

      P
      PhilT_GP
      Known Participant
      June 16, 2015

      No - still got the bug.

      Since there had been no official reply to this thread from Adobe for a long time, and an update of CC today, I thought that the fix would be in the update.

      But I was wrong.

      This is really going on too long now Adobe - surely you can fix this one!!

        Geoff the kiwi
        Community Expert
        Geoff the kiwiCommunity Expert
        Community Expert
        June 17, 2015

        The issue is not caused soley by Lightroom, card manufacturers are working with Adobe for solutions. Thr ball is in their court.

        S
        Scott Sawyer
        Participant
        June 3, 2015

        Here is a Me too.  I installed the original Dell provided driver for an AMD Radeon HD 6990 and saw the GL MAX Combined Texture image.  I didn't see this with newer drivers but it still didn't work.

        Lightroom version: CC 2015.0.1 [ 1018573 ]

        License: Creative Cloud

        Operating system: Windows 8.1 Business Edition

        Version: 6.3 [9600]

        Application architecture: x64

        System architecture: x64

        Logical processor count: 8

        Processor speed: 3.3 GHz

        Built-in memory: 16365.6 MB

        Real memory available to Lightroom: 16365.6 MB

        Real memory used by Lightroom: 1147.0 MB (7.0%)

        Virtual memory used by Lightroom: 1125.8 MB

        Memory cache size: 510.7 MB

        Maximum thread count used by Camera Raw: 4

        Camera Raw SIMD optimization: SSE2,AVX

        System DPI setting: 96 DPI

        Desktop composition enabled: Yes

        Displays: 1) 1200x1920, 2) 2560x1600

        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:

        Check OpenGL support: Failed

        Vendor: ATI Technologies Inc.

        Version: 3.3.10750 Core Profile Context

        Renderer: AMD Radeon HD 6900 Series

        LanguageVersion: 4.10

        GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (actual = 32, minimum = 48)

        Application folder: C:\Program Files\Adobe\Adobe Lightroom

        Library Path: F:\Adobe Lightroom Catalogs\2015\2015-2.lrcat

        Settings Folder: C:\Users\Scott\AppData\Roaming\Adobe\Lightroom

        Installed Plugins:

        1) Behance

        2) Canon Tether Plugin

        3) Facebook

        4) Flickr

        5) Leica Tether Plugin

        6) Nikon Tether Plugin

        7) SmugMug

        Config.lua flags: None

        Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

        Updated Toolkit: Book Module 6.0 (build 1014445)

        Updated Toolkit: Develop Module 6.0 (build 1014445)

        Updated Toolkit: Import Module 6.0 (build 1014445)

        Updated Toolkit: Library Module 6.0 (build 1014445)

        Updated Toolkit: Map Module 6.0 (build 1014445)

        Updated Toolkit: Monitor Module 6.0 (build 1014445)

        Updated Toolkit: Print Module 6.0 (build 1014445)

        Updated Toolkit: Slideshow Module 6.0 (build 1014445)

        Updated Toolkit: Web Module 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

        Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

        Adapter #1: Vendor : 1002

            D

        M
        mark-FOTO
        Participating Frequently
        June 3, 2015

        Scott,

        The card does not support the min Open GL required.

        At least that's what it look like.

        It has the horse power .... just not the correct Open GL.

        This card was released in 2011 ... early?

        bummer....  just my 2 cents.

        -Mark

        S
        Scott Sawyer
        Participant
        June 3, 2015

        It is an early 2011 card so it is a bit dated.  Here's the output w/ the latest beta driver.  Time for another upgrade I suppose.

        Lightroom version: CC 2015.0.1 [ 1018573 ]

        License: Creative Cloud

        Operating system: Windows 8.1 Business Edition

        Version: 6.3 [9600]

        Application architecture: x64

        System architecture: x64

        Logical processor count: 8

        Processor speed: 3.3 GHz

        Built-in memory: 16365.6 MB

        Real memory available to Lightroom: 16365.6 MB

        Real memory used by Lightroom: 1132.4 MB (6.9%)

        Virtual memory used by Lightroom: 1116.6 MB

        Memory cache size: 459.8 MB

        Maximum thread count used by Camera Raw: 4

        Camera Raw SIMD optimization: SSE2,AVX

        System DPI setting: 96 DPI

        Desktop composition enabled: Yes

        Displays: 1) 1200x1920, 2) 2560x1600

        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:

        Check OpenGL support: Failed

        Vendor: ATI Technologies Inc.

        Version: 3.3.13292 Core Profile Context 14.502.1014.1001

        Renderer: AMD Radeon HD 6900 Series

        LanguageVersion: 4.40

        Application folder: C:\Program Files\Adobe\Adobe Lightroom

        Library Path: F:\Adobe Lightroom Catalogs\2015\2015-2.lrcat

        Settings Folder: C:\Users\Scott\AppData\Roaming\Adobe\Lightroom

        Installed Plugins:

        1) Behance

        2) Canon Tether Plugin

        3) Facebook

        4) Flickr

        5) Leica Tether Plugin

        6) Nikon Tether Plugin

        7) SmugMug

        Config.lua flags: None

        Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

        Updated Toolkit: Book Module 6.0 (build 1014445)

        Updated Toolkit: Develop Module 6.0 (build 1014445)

        Updated Toolkit: Import Module 6.0 (build 1014445)

        Updated Toolkit: Library Module 6.0 (build 1014445)

        Updated Toolkit: Map Module 6.0 (build 1014445)

        Updated Toolkit: Monitor Module 6.0 (build 1014445)

        Updated Toolkit: Print Module 6.0 (build 1014445)

        Updated Toolkit: Slideshow Module 6.0 (build 1014445)

        Updated Toolkit: Web Module 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

        Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

        Adapter #1: Vendor : 1002

            Device : 671d

            Subsystem : b2a1002

            Revision : 0

            Video Memory : 4064

        Adapter #2: Vendor : 1414

            Device : 8c

            Subsystem : 0

            Revision : 0

            Video Memory : 0

        AudioDeviceIOBlockSize: 1024

        AudioDeviceName: Speakers (Creative SB X-Fi)

        AudioDeviceNumberOfChannels: 2

        AudioDeviceSampleRate: 44100

        Build: Uninitialized

        Direct2DEnabled: false

        GPUDevice: not available

        OGLEnabled: true

        B
        Bart Luyckx
        Participating Frequently
        May 19, 2015

        Here's what worked for my setup.

        I use an nvidia 960 card.

        First I experimented with doing clean installs of the drivers. That didn't work.

        But I noticed that when I used the default windows driver (the non-nvidia kind) I got acceleration. Though none of the other advantages of my graphics card.

        Then I went to this page: TweakGuides.com - Nvidia GeForce Tweak Guide and learned about Display Driver Uninstaller (DDU).

        After applying this free program in safe mode and reinstalling the nvidia driver, acceleration was available.

        So, for all you nvidia users: try this before reinstalling lightroom or reinstalling your entire system. It took about 20 minutes in all.

        This might also work for AMD users, since the program provides an AMD setting.

        M
        Murali Santhanam
        Participating Frequently
        May 19, 2015

        Sorry to hear that Larry. The behavior seems unpredictable. I want to add that I also didn't install the Gaming Kit (49MB) that came bundled with Catalyst 14.12.

        M
        Murali Santhanam
        Participating Frequently
        May 18, 2015

        Here is something I did that worked for my system. I have a Lenovo Laptop running Windows 8.1 64 bit with AMD Radeon HD 7600G + 7400M Dual Graphics adapters. Based on the suggestions in this forum, I attempted to roll AMD Catalyst to the older version 14.4 after uninstalling AMD Catalyst 14.12. So, I uninstalled AMD Catalyst 14.12 and rebooted the system. Then I tried installing AMD Catalyst 14.4. But installation of Catalyst 14.4 was failing while installing display adapters. Hence I tried a different approach.

        I opened device manager and checked if Windows has latest drivers for the display adapters (by clicking on "Update Driver" and letting Windows search net to find the latest driver. Then I installed AMD Catalyst 14.12 (the latest version) and chose Custom installation. In the panel that followed, I unchecked "AMD Display Drivers" so that the Display Drivers installed by Windows are not overwritten. This installed only the AMD Catalyst and a few other utilities. I then started Lightroom CC and it was able to find my displays and use accelerators. I have left below a dump post installation info from Lightroom. Photoshop also detects the display. I hope this works for others too.

        It appears that the culprit seems to be the device drivers distributed with AMD Catalyst.

        I am not sure if this speeded up anything. Certainly the sliders in Lightroom are working well and updating the display in real-time. There is still an annoying display refresh that happens if I keep holding on to the slider for a longer time.

        Lightroom version: CC 2015.0.1 [ 1018573 ]

        License: Creative Cloud

        Operating system: Windows 8.1 Home Premium Edition

        Version: 6.3 [9600]

        Application architecture: x64

        System architecture: x64

        Logical processor count: 4

        Processor speed: 1.5 GHz

        Built-in memory: 7622.2 MB

        Real memory available to Lightroom: 7622.2 MB

        Real memory used by Lightroom: 933.8 MB (12.2%)

        Virtual memory used by Lightroom: 905.1 MB

        Memory cache size: 249.7 MB

        Maximum thread count used by Camera Raw: 4

        Camera Raw SIMD optimization: SSE2,AVX

        System DPI setting: 96 DPI

        Desktop composition enabled: Yes

        Displays: 1) 1920x1200

        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:

        AMD Radeon HD 7600G + 7400M Dual Graphics

        Check OpenGL support: Passed

        Vendor: ATI Technologies Inc.

        Version: 3.3.12874 Core Profile Context 13.251.9001.1001

        Renderer: AMD Radeon HD 7600G + 7400M Dual Graphics

        LanguageVersion: 4.30

        Application folder: C:\Program Files\Adobe\Adobe Lightroom

        Library Path: C:\Users\smurali\Pictures\Photos\Catalogue\Murali_Catalog\Murali_Catalog-2.lrcat

        Settings Folder: C:\Users\smurali\AppData\Roaming\Adobe\Lightroom

        Installed Plugins:

        1) Behance

        2) Canon Tether Plugin

        3) Export to Photomatix Pro

        4) Facebook

        5) Flickr

        6) Helicon Focus Export

        7) Leica Tether Plugin

        8) Nikon Tether Plugin

        9) Show Focus Points

        Config.lua flags: None

        Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

        Updated Toolkit: Book Module 6.0 (build 1014445)

        Updated Toolkit: Develop Module 6.0 (build 1014445)

        Updated Toolkit: Import Module 6.0 (build 1014445)

        Updated Toolkit: Library Module 6.0 (build 1014445)

        Updated Toolkit: Map Module 6.0 (build 1014445)

        Updated Toolkit: Monitor Module 6.0 (build 1014445)

        Updated Toolkit: Print Module 6.0 (build 1014445)

        Updated Toolkit: Slideshow Module 6.0 (build 1014445)

        Updated Toolkit: Web Module 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

        Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

        Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

        Adapter #1: Vendor : 1002

          Device : 9908

          Subsystem : 390217aa

          Revision : 0

          Video Memory : 1501

        Adapter #2: Vendor : 1414

          Device : 8c

          Subsystem : 0

          Revision : 0

          Video Memory : 0

        AudioDeviceIOBlockSize: 1024

        AudioDeviceName: Speakers (Realtek High Definition Audio)

        AudioDeviceNumberOfChannels: 2

        AudioDeviceSampleRate: 44100

        Build: LR5x102

        Direct2DEnabled: false

        GPUDevice: not available

        OGLEnabled: true

        L
        larrysphotocasa
        Inspiring
        May 19, 2015

        Thanks, Murali.  Didn't work.  We must pray to Adobe and ADM.

        hrink
        hrink
        Participant
        May 7, 2015

        article at german heise.de

        Lightroom CC: Keine OpenGL-Beschleunigung mit älteren Radeon-Grafikkarten | heise online

        LR & OpenGL fails with the older VLIW cards and newer ( later than 14.4)  drivers.

        A
        Anonymous
        May 3, 2015

        Hi, same issue here.

        I won't downgrade my drivers so I post here to hopefully get a real solution (hardware acceleration feature made me update to LR6...).

        I count on you Adobe/AMD engineers!

        Check OpenGL support: Failed

        Vendor: ATI Technologies Inc.

        Version: 3.3.13283 Core Profile Context 14.501.1003.0

        Renderer: AMD Radeon HD 5800 Series

        LanguageVersion: 4.40

          O
          OrbMan99
          Participant
          May 3, 2015

          Just for clarity, where exactly is the major slowdown(s) when the video card does not pass the OpenGL test? My Radeon HD 5700 is failing the test, but Lightroom still feels quite snappy. Since I just purchased LR, though, I have yet to do any real image editing.


          What is the thing I should try to determine whether it is worth downgrading my video drivers or not?

          W
          warrench
          Participating Frequently
          May 2, 2015

          Hi all,

          I'm going to replace my AMD HD7570 OEM card - partly due to Lightroom issues.

          Don't know much about gfx cards these days, so can anyone recommend a card please?

          I'm JUST looking for performance in LR and PS (I don't play games).

          This looks cheap - any good?

          Asus AMD Radeon R7 240 2GB DDR3 Graphics Card (PCI Express 3.0, HDMI, DVI-D, 128 Bit, Dust-Proof Fan, ASUS GPU Tweak Uti…

          Any advantage in going for a 4GB card for LR/PS?

          Any help appreciated. Thanks.

          Show more replies
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