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MatthewDoudt
Known Participant
May 22, 2024

P: 13.3 update badges for "Likes" on sync'd collections are no longer showing on pictures

Just got off a 1 hour call with tech support and they verified my bug on both mac & windows.

 

After the update 13.3 the yellow badge no longer shows up for "Likes" on either the individual photo or on the collection name for sync'd collections.  If someone whos selecting pictures via the shared link to a sync'd collection clicked a heart on a picture, using the previous version, a small yellow badge would appear on the picture in Lightroom Classic as well as a badge would appear next to the collection name in the left hand column.  This No Longer Works after the update for "Likes".  It does still work for Comments though.

 

This is an issue because "Likes" allow us to sort by our clients selections in order to know which pictures they've chosen.  Comments require typing something and clicking "Submit" which seems to work, but "Likes" only require clicking on the heart.  Both actions used to cause the Yellow Badge to appear.  Now it only appears for Comments.

 

This is super important to my workflow for allowing clients to select pictures and for me to quickly be able to know which files they selected by "Sorting by last comment".

 

The Adobe Tech Person was able to verify this on my computer and on his own computer in both Mac & Windows environments.

 

If I can throw out a related feature request.  Almost every client I work with asks me if theres a way for them to sort their "Likes" on the Public Web Link.  Sadly there is not so they are reliant on me telling them how many selections they've made.  If we could have a Sort or even just a running total of Likes/Comments on the Web Link, that would be amazing!  My Clients are either choosing a certain number of pitures from a large gallery or selecting the total number of pictures they are paying for and in both circumstances, knowing "How Many Likes" they've selected would be really beneficial.

 

Thanks for your attention to this Bug!

 

Blessings, Matt

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    返信数 24

    M
    Markus-W
    Participant
    October 10, 2024

    I'm on LRC 13.5.1 but likes and comments from clients still don't sync back to the collections, there are no "yellow badges".
    Very annoying ...

      P
      pixldk
      Participant
      October 10, 2024
      I’ve done about 4 days of chat and online support with various levels of Adobe support until I reached someone that said they would take it to thengineering team:
      They say they now know what the problem is (a bug) and have closed my support ticket, and said that a new software version that will fix the problem should be out soon.
      That was 3 weeks ago…

      Best regards
      Thomas Holm - Pixl Aps
      H
      HDelion
      Known Participant
      September 9, 2024

      J'ai toujours le probleme également meme avec la version 13.5

        P
        pixldk
        Participant
        August 14, 2024

        I just installed the 13.5 release and this still does not work.

        Neither the yellow comment badge in the commented/liked images show up, nor does the badge under collection indicating that there are comments in the particular collection.

        And sorting by last comment time does not work either.

        I'm referring to images/collections that have cmments/likes made in the online galleries prior to 13.3.
        FYI Badges are turned on (and I see badges for cropped and developed adjustments.

          Wurstkrapfen
          Wurstkrapfen
          Inspiring
          July 27, 2024

          I see neither likes nor comments as before the update, tested several times.

            Wurstkrapfen
            Wurstkrapfen
            Inspiring
            June 26, 2024

            Did it fix this? Does not seem like it for me.

              Rick Spaulding -
              Rick Spaulding -
              Legend
              June 25, 2024

              Greetings everyone,


              Updates for the Adobe Photography Products have been released. The June 2024 updates contain an update for this issue.

              If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

              Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

               

              Thank you for your patience.

              T
              TheImageCella
              Participating Frequently
              June 14, 2024

              Thank you for highlighting this, I would not have noticed.  I can confirm I have the same issue. 

              johnrellis
              johnrellis
              Legend
              June 14, 2024

              @MatthewDoudt: "if I send a collection to someone for editing (as a catalog) and then they return it to me, when I import the catalog back into Lightroom Classic to see the edited photos, the pictures are removed from the sync'd collection."

               

              Please post this as a separate bug report:

              https://community.adobe.com/t5/lightroom-classic-bugs/how-do-i-write-a-bug-report/idi-p/12386373 

               

              Your comment here will get lost, since this thread is about a different bug.

              M
              MatthewDoudt作成者
              Known Participant
              June 13, 2024

              Sadly this is NOT FIXED.  Lightroom Classic does now turn on the yellow badge when a client clicks the "Heart" in a sync'd collection BUT the yellow badge DOES NOT GO AWAY if they then Unclick the same heart.  So while its somewhat working, it doesn't work as a way for clients to narrow down their selections and send to us.  

               

              The Badge turns on but doesn't turn off.  

               

              Also, I'm finding a weird thing if I send a collection to someone for editing (as a catalog) and then they return it to me, when I import the catalog back into Lightroom Classic to see the edited photos, the pictures are removed from the sync'd collection.  This never used to happen as this is the way that many editing companies pass edited files back and forth.  Its not a huge deal but they shouldn't disappear from my sync'd collection when they're imported back into Lightroom Classic.

                YannigVdW
                YannigVdW
                Known Participant
                June 12, 2024

                Today I discovered another problem with 13.3.1. I'm talking about the exact same shared collection here. Both Lr and LrC are completely synced without errors.

                Lr has 236 likes.

                LrC has 239 likes

                I've singled down the 3 photos that appear commented in LrC but have no like/comment in Lr. They have the comment badge, but 0 Comments/0 Likes in the Comments panel.

                 

                I wish I didn't have to deal with this and could just do my job.

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