P: (GPU) Develop/Edit view & Export artifacts after 14.4.1 Update (AMD-only) (affects Cr, LrC & LrD)

[hyund39164868]

Hi,

Since just now, I've been experiencing a weird bug / crash in Lightroom Classic (on a Mac), where ALL my photos suddenly are fully covered in artefacts in the Develop module.

(Screengrab from the Develop module in Lightroom Classic)

When I check the linked RAW + JPEG source files in Finder, they all seem ok (they don't look corrupted, nor show any artefacts here), meaning the issue is within Lightroom.

(Screengrab from the RAW source file in Finder)

When I export images out of Lightroom (with any setting, edited or even not edited), the artefacts are also present on the export files.

(Screengrab from the exported JPG image)

This problem started occuring soon after I applied the new AI noise reduction feature on just ONE (1) photo. 

I already tried:

• Closing and re-opening Lightroom
• Shutting down (fully), and restarting the computer after 1 minute
• Switching the GPU accelrator setting in Lightroom on/off

MY SPECS

• Lightroom Classic 13.0.1 - Build (202310121438-d2af310c)
• Macbook Pro 16" - 2019
• 2,3Ghz 8-core Intel Core i9
• AMD Radeon Pro 5500M 8GB 
• 32GB 2667MHz DDR4 memory
• OS Sonoma 14.4.1

Any help would be greatly appreciated, because this makes the whole software unusable....

Thank you!

[Jay@TeamPurple]

As noted in my earlier posts, I've tried every combination of settings for the graphics card within the Photoshop Performance settings.  Nothing I've tried resolves the problem in a way that allows me to use all the Photoshop features and tools as needed on my team's Intel-based Macs (and my personal Intel-based Mac) and I've had to constantly toggle between turning the GPU off and on and off again for routine edits to a single image.  

Not having this issue on the one M3-chip Mac I have at the office, but we can't upgrade all our older machines at this time.  

[Lumigraphics]

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Ian Lyons]

@Rikk Flohr: Photography 

I merged it thinking that it was same issue. You may wnat to unmerge.

[johnrellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

Jay@TeamPurple, "As noted in my earlier posts, I've tried every combination of settings for the graphics card within the Photoshop Performance settings.  Nothing I've tried resolves the problem in a way that allows me to use all the Photoshop features and tools as needed on my team's Intel-based Macs (and my personal Intel-based Mac) and I've had to constantly toggle between turning the GPU off and on and off again for routine edits to a single image."

Camera Raw has its own GPU settings distinct from those of Photoshop. 

On my Macbook Pro (M2 Max), when I disable Camera Raw's use of the GPU:

and leave Photoshop's use of the GPU enabled:

then Photoshop's tools like Liquify continue to work.

When you configure Camera Raw and Photoshop similarly, what precisely doesn't work?

[Jay@TeamPurple]

@johnrellis On my M3 Mac, everything works beautifully without any custom GPU settings.  On our Intel Macs at the office and my personal Intel Mac, I've modifed the ACR GPU settings, Photoshop GPU settings, and even tweaked the Bridge "Advanced" tab settings and various Cache settings trying to find a magic combination that works since the corrupted preview image started happening about a month ago for me on the Intel machines.  I'm working event as I respond to this, so I can't check what my current ACR GPU settings are on any of my Intel Macs, but I'm pretty sure at one point I've tried the combination you suggested (thanks for taking the time to do that, BTW).

The problems I've encountered after turning off the GPU processing and with different custom settings have included ACR freezing up when making modifications to an image, or the interface lurching around unpredictably.  And within Photoshop, various tools in Photoshop (like the Liquify tool, Transform tool, and SmartObjects just not working after the interface appears for those tools), opened images filling with white blocks as a zoom in and out, clarge hunks of my images being filled with random blocks of noise when using the Legacy Save for Web tool, etc.  

Again, my team and I weren't having any of these issues on our Intel Macs until recently.  Can't recall if it started after a macOS update or a Photoshop update.  I'm installing updates constantly on a lot of machines, so it all blurs together.

[David37097472c1q3]

After using Lightroom Classic for a few weeks, I began having an issue today. Although the images in the Library module were fine, when I opened them in the Develop module I saw a mass of colored streaks throughout the photos. This made it impossible to work with them. I closed LRC, left it alone for an hour, reopened it, and I could work on images again. I closed LRC, left it alone for an hour or so, and the problem returned. 

This is affecting both the images I took the other day and some older ones that I had previously imported.

See the attached images for a sample of what I see. 

I have LRC release 13.2 with camera RAW 16.2, and I'm running it on a 2019 MacBook Pro with an Intel Core i7 processor and AMD Radeon Pro 5300 M graphics chip in addition to the integrated Intel graphics. 

Can anyone enlighten me on how to fix this? 

[johnrellis]

This problem is striking many people with Macs having AMD Radeon 5300M and 5500M GPUs. It appears to be a buggy graphics driver released by Apple in Mac OS 14.4.1.  Adobe is working with Apple and AMD to resolve the problem.

Two workarounds that some have reported helping:

1. Restart LR when the problem occurs.

2. Set Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug report:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[ozulrike]

Quick update:

So far, the issue has not occurred again. Fingers crossed! I hope the next macOS update will solve the problem for good. 

Thanks for all the help!

Ulrike

[Lumigraphics]

On my machine it is intermittent.

[David37097472c1q3]

Thank you for the tips. I will implement them and see how they work. 

[johnrellis]

@ozulrike, "So far, the issue has not occurred again. "

Did you change the setting of Preferences > Performance > Use Graphics Processor or just restart LR?

[ozulrike]

I swtiched the GPU accelerator off.

[johnrellis]

@Supercarcopilot, see here:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[johnrellis]

@Karolina37164072f9kl, see here for workarounds: 

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a... 

[johnrellis]

Cristina@AMTL, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[johnrellis]

Cristina@AMTL, also see here for workarounds that have helped others with similar symptoms:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Cristina@AMTL]

@johnrellis  Thank you for taking a look!

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 130.6MB / 4,080.0MB (3%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,238.0 MB (7.5%)
Virtual memory used by Lightroom: 44,208.2 MB
Memory cache size: 113.8MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 193MB / 8191MB (2%)
Camera Raw real memory: 195MB / 16384MB (1%)

Cache1:
Preview1- RAM:97.0MB, VRAM:0.0MB, BB9A0479.CR3
Preview2- RAM:54.0MB, VRAM:0.0MB, BB9A0450.CR3
NT- RAM:151.0MB, VRAM:0.0MB, Combined:151.0MB

Cache2:
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache3:
m:113.8MB, n:222.1MB

U-main: 101.0MB

Standard Preview Size: 3072 pixels
Displays: 1) 3072x1920

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Image Processing supported by default
User Preference: Off

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/Extreme Pro/Lightroom/Lightroom Catalog-v13.lrcat
Settings Folder: /Users/cristinaperkins/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin
5) Topaz Photo AI

Config.lua flags: None

[johnrellis]

Cristina@AMTL, "Metal: AMD Radeon Pro 5500M"

As suspected, your Mac also has an AMD Radeon Pro 5500M graphics processor, which is one of the culprits causing these symptoms. So you'll need to use one of the workarounds:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Cristina@AMTL]

I will give it a try. Thank you!

[Karolina37164072f9kl]

Hello, when I using mask, any if them, Lightroom can't find any. For example I choose to select  people, sky or backround, lightroom writes that it can't find it, but earlier everything was Ok.

I also have issues with gliched images bug, I am using mac. I can work only with GPU turned of, but then some funcions are very slow

[Ian Lyons]

Please post  a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu item. The dialog that appears when you select this option includes a  Copy button.

[Karolina37164072f9kl]

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 12
Processor speed: 2,6GHz
SqLite Version: 3.36.0
Built-in memory: 32 768,0 MB
Dedicated GPU memory used by Lightroom: 2 238,1MB / 8 176,0MB (27%)
Real memory available to Lightroom: 32 768,0 MB
Real memory used by Lightroom: 3 673,7 MB (11,2%)
Virtual memory used by Lightroom: 45 885,4 MB
Memory cache size: 22,9MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 772MB / 16383MB (4%)
Camera Raw real memory: 848MB / 32768MB (2%)

Cache1:
Preview1- RAM:23,0MB, VRAM:0,0MB, DSC_6799.NEF
Preview2- RAM:23,0MB, VRAM:0,0MB, DSC_6801.NEF
NT- RAM:46,0MB, VRAM:0,0MB, Combined:46,0MB

Cache2:
final1- RAM:352,0MB, VRAM:0,0MB, DSC_6801.NEF
final2- RAM:357,0MB, VRAM:0,0MB, DSC_6799.NEF
T- RAM:709,0MB, VRAM:0,0MB, Combined:709,0MB

Cache3:
m:22,9MB, n:76,2MB

U-main: 77,0MB

Standard Preview Size: 3584 pixels
Displays: 1) 3584x2240

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: GPU for Display Enabled

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/karolinabulake/Pictures/Lightroom/Lightroom Catalog-v13.lrcat
Settings Folder: /Users/karolinabulake/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

[johnrellis]

"I also have issues with gliched images bug, I am using mac. I can work only with GPU turned of, but then some funcions are very slow...

Operating system: Mac OS 14
Version: 14.4.1 [23E224]

Metal: AMD Radeon Pro 5500M"

Mac OS 14.4.1 included a buggy driver for the AMD 5000 series GPUs. Many people are tripping over this issue and Adobe has said they're working with Apple and AMD on it.

For the glitchy images, others have reported two workarounds: 1) Restart LR when the glitches occur or 2) Set Preferences > Performance > Use Graphics Processor to Off.

For problems with AI masking caused by buggy drivers, you're out of luck: For some inexplicable reason, Adobe refuses to allow users to disable use of the GPU by LR's AI commands.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...