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P: (GPU) Develop/Edit view & Export artifacts after 14.4.1 Update (AMD-only) (affects Cr, LrC & LrD)

Forum|Forum|1 year ago
April 1, 2024
139 replies
100799 views

Hi,

Since just now, I've been experiencing a weird bug / crash in Lightroom Classic (on a Mac), where ALL my photos suddenly are fully covered in artefacts in the Develop module.

(Screengrab from the Develop module in Lightroom Classic)

When I check the linked RAW + JPEG source files in Finder, they all seem ok (they don't look corrupted, nor show any artefacts here), meaning the issue is within Lightroom.

(Screengrab from the RAW source file in Finder)

When I export images out of Lightroom (with any setting, edited or even not edited), the artefacts are also present on the export files.

(Screengrab from the exported JPG image)

This problem started occuring soon after I applied the new AI noise reduction feature on just ONE (1) photo.

I already tried:

Closing and re-opening Lightroom
Shutting down (fully), and restarting the computer after 1 minute
Switching the GPU accelrator setting in Lightroom on/off

MY SPECS

Lightroom Classic 13.0.1 - Build (202310121438-d2af310c)
Macbook Pro 16" - 2019
2,3Ghz 8-core Intel Core i9
AMD Radeon Pro 5500M 8GB
32GB 2667MHz DDR4 memory
OS Sonoma 14.4.1

Any help would be greatly appreciated, because this makes the whole software unusable....

Thank you!

macOS

Correct answer vc021

Hi Rikk, Hannah Nicollet found another post that helped me figure it out:
https://community.adobe.com/t5/lightroom-classic-discussions/p-gpu-develop-edit-view-amp-export-artifacts-after-14-4-1-update-amd-only-affects-cr-lrc-amp-lrd/td-p/14563606#M52308

Show previous replies

D

David37097472c1q3

Participant

Thank you for the tips. I will implement them and see how they work.

L

Lumigraphics

Legend

On my machine it is intermittent.

O

ozulrike

Participating Frequently

Quick update:

So far, the issue has not occurred again. Fingers crossed! I hope the next macOS update will solve the problem for good.

Thanks for all the help!

Ulrike

D

David37097472c1q3

Participant

After using Lightroom Classic for a few weeks, I began having an issue today. Although the images in the Library module were fine, when I opened them in the Develop module I saw a mass of colored streaks throughout the photos. This made it impossible to work with them. I closed LRC, left it alone for an hour, reopened it, and I could work on images again. I closed LRC, left it alone for an hour or so, and the problem returned.

This is affecting both the images I took the other day and some older ones that I had previously imported.

See the attached images for a sample of what I see.

I have LRC release 13.2 with camera RAW 16.2, and I'm running it on a 2019 MacBook Pro with an Intel Core i7 processor and AMD Radeon Pro 5300 M graphics chip in addition to the integrated Intel graphics.

Can anyone enlighten me on how to fix this?

johnrellis

Legend

This problem is striking many people with Macs having AMD Radeon 5300M and 5500M GPUs. It appears to be a buggy graphics driver released by Apple in Mac OS 14.4.1. Adobe is working with Apple and AMD to resolve the problem.

Two workarounds that some have reported helping:

1. Restart LR when the problem occurs.

2. Set Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display.

Jay@TeamPurple

Known Participant

@johnrellis On my M3 Mac, everything works beautifully without any custom GPU settings. On our Intel Macs at the office and my personal Intel Mac, I've modifed the ACR GPU settings, Photoshop GPU settings, and even tweaked the Bridge "Advanced" tab settings and various Cache settings trying to find a magic combination that works since the corrupted preview image started happening about a month ago for me on the Intel machines. I'm working event as I respond to this, so I can't check what my current ACR GPU settings are on any of my Intel Macs, but I'm pretty sure at one point I've tried the combination you suggested (thanks for taking the time to do that, BTW).

The problems I've encountered after turning off the GPU processing and with different custom settings have included ACR freezing up when making modifications to an image, or the interface lurching around unpredictably. And within Photoshop, various tools in Photoshop (like the Liquify tool, Transform tool, and SmartObjects just not working after the interface appears for those tools), opened images filling with white blocks as a zoom in and out, clarge hunks of my images being filled with random blocks of noise when using the Legacy Save for Web tool, etc.

Again, my team and I weren't having any of these issues on our Intel Macs until recently. Can't recall if it started after a macOS update or a Photoshop update. I'm installing updates constantly on a lot of machines, so it all blurs together.

johnrellis

Legend

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

@Jay@TeamPurple, "As noted in my earlier posts, I've tried every combination of settings for the graphics card within the Photoshop Performance settings. Nothing I've tried resolves the problem in a way that allows me to use all the Photoshop features and tools as needed on my team's Intel-based Macs (and my personal Intel-based Mac) and I've had to constantly toggle between turning the GPU off and on and off again for routine edits to a single image."

Camera Raw has its own GPU settings distinct from those of Photoshop.

On my Macbook Pro (M2 Max), when I disable Camera Raw's use of the GPU:

and leave Photoshop's use of the GPU enabled:

then Photoshop's tools like Liquify continue to work.

When you configure Camera Raw and Photoshop similarly, what precisely doesn't work?

Ian Lyons

Community Expert

@Rikk Flohr: Photography

I merged it thinking that it was same issue. You may wnat to unmerge.

L

Lumigraphics

Legend

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-after-14-4-1-update-amd-only-affects-cr-lrc-amp-lrd/idc-p/14586861/page/2#M52308

Rikk Flohr_Photography

We've investigated an issue with the macOS 14.4.1 update that affects systems running AMD series GPUs.

The issue manifests as garbling of/artifacts in images in Develop/Edit views and similar artifacts in Exported images. The problem can afflict Camera Raw (16.2.1), Lightroom Classic (13.2) and Lightroom Desktop (7.2). Restarting the application should restore your Develop/Edit view and return you to the expected Export results.

The hardware manufacturer's will need to identify the cause and effect the fix.

If you are not using a system mentioned in this post, please start a new post with complete system information, problem description, and screen captures.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

M

Manny_Pandya

Participant

After updating to LRC 13.3, when I rendered jpgs, the image will appear with a heavy layer of "green static" over the barely recognizable image. I shut down LRC and my computer, restarted everything, re-rendered the images and they were clear. Then I edited a few more images, rendered them and the green static appeared again. So I shut down everything, opened it all up and was able to re-render the images clear again. This seems to be a LRC issue, it's not corrupt raw files (it happens to anything I try to render with any camera taken and loaded into LRC before and after the 13.3 upgrade). The thumbnails do not show the green static, but when you open the files, then it appears. I've attached a screen shot of the file closed, showing a normal thumbnail, and a screen shot of the file opened, showing the green-static. I tried to attach the original rendered file but it's too large. As of this morning I cannot replicate the problem, but wanted to start the conversation to see if anyone else is experiencing it or if tech-help has any constructive info. I'm rushing off to the next shoot and I will update this post if I do or do not continue to see the issue.

Rikk Flohr_Photography

Do you have the same GPU as is mentioned in this similar thread?
https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-after-14-4-1-update-amd-only-affects-cr-lrc-amp-lrd/idc-p/14586861

Rikk Flohr: Adobe Photography Org

J

John Krajec

Known Participant

So… i updated MacOS to 14.4.1, and Lightroom Classic to 13.2, now when I export I get digital noise distortion. Has anyone else seen this problem, or what's going on?

Thanks,

JK