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P: People masking error dialog on systems with < 2 GB of video memory

Explorer ,
Dec 18, 2022 Dec 18, 2022

I have just updated to v12.1 and I cannot use the new People masking feature any more, it worked perfectly with v12.0.  I now get a message telling me my computer does not have enough graphics memory when there has been zero hardware change to my Macbook Pro.  If I use any of my presets that use the People subject masking then they all work perfectly, so my laptop clearly works with people masking, it's just the People section of "add new mask" that's now completely broken!  Will have to go back to the old version...

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correct answers 1 Correct answer

Adobe Employee , Dec 19, 2022 Dec 19, 2022

Please refer to: https://helpx.adobe.com/camera-raw/kb/select-people-mask-crash.html for additional information.

Please review your system's specs and compare these to the minimum requirements document (last revised at the Max October 2022 release): https://helpx.adobe.com/lightroom-classic/system-requirements.html 

Systems with less than 2GB of video memory do not meet the published minimum requirements for versions 12.0 (and later). While it is possible that these functions may have worked previ

...
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Participant ,
Dec 30, 2022 Dec 30, 2022

Yes I know all this, I just don't understand why in the 12.0.1 version it's working and the new 12.1 it's not, there is nothing new about this feature in the update, maybe smarter AI but it was already doing a perfect job in the 12.0.1.

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

Yes, but things changed in 12.1. You can see the official response in answer given in this linked thread

 

https://community.adobe.com/t5/lightroom-classic-discussions/p-people-masking-error-dialog-on-system...

 

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Explorer ,
Dec 19, 2022 Dec 19, 2022

I'm the proud owner of a prehistoric MacBook Pro 2019.

I can't upgrade my system so I have 2 options: spend 500€ or more for a bulky eGPU for me to carry around to work on the move (a really practical solution) or buy a new MacBook Pro. 

What an amazing perspective! I'm so grateful...

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

 

quote

Please review your system's specs and compare to the minimum requirements document: https://helpx.adobe.com/lightroom-cc/system-requirements.html 
Systems with less than 2GB of video memory do not meet the minimum specification…

By @Rikk Flohr: Photography

 

A couple of things to clarify:

 

First, this is posted in the Lightroom Classic community but as I post this (19 Dec) the link is to Lightroom system requirements, not Lightroom Classic. They’re very similar, but not identical and this might matter for some things.

 

Second, there has been a long-standing (we’re talking years) issue with Adobe system requirements in that the VRAM requirements have never been sufficiently clear enough for the many Mac models that do not have traditional discrete graphics. As I understand it, Intel integrated graphics on Macs had a hard upper limit of 1.5GB VRAM, but you only got that much if you had the maximum amount of RAM installed. On Intel Macs with integrated graphics only, 8GB RAM would provide less than 1.5GB VRAM. And yet Adobe applications “requiring” 2GB VRAM have run on those Macs for many years. In addition, there has been no easy way for owners of Macs with Intel integrated graphics (or now, Apple unified memory) to know if enough VRAM will be available, before buying a Mac. (If you already have an Intel Mac, you can check graphics memory in the Graphics panel in the macOS System Information app.)

 

So, for example, I have a 2018 MacBook Pro with Intel integrated graphics that has run many versions of Adobe software requiring 2GB VRAM, and even today it can generate AI masks including people masks. But macOS System Information says it has 1536MB VRAM — according to Adobe system requirements, some Adobe photo apps should have cut it off long ago.

 

It’s understood that the question of “how much VRAM does Intel integrated graphics get” is fading as Apple transitions to Apple silicon. But the issue actually persists with Apple silicon, because now with Unified Memory, macOS System Information does not report the available VRAM at all, dynamically assigning system memory to VRAM without the limit that Intel Macs had.

 

Going forward, Adobe system requirements need to be better than they are today, helping Mac users answer the question: If a user’s Mac does not have traditional discrete graphics (which today, means almost all new Macs), how does a Mac user know whether their Mac meets the 2GB VRAM requirement…especially before a purchase, since VRAM does not appear on Apple pre-sale tech specs?

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

Thanks for the feedback. I will pass it along to the team. I've corrected the link (thanks). 

Rikk Flohr: Adobe Photography Org
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LEGEND ,
Dec 19, 2022 Dec 19, 2022

Conrad, in terms of how much memory, this is interesting:

 

https://discussions.apple.com/thread/253551872

 

There is no separate display RAM or VRAM. Screen data is fetched directly from main memory, the GPUs operate on main memory, the CPUs operate on main memory, and any part of main memory can be used as a display buffer, it does not have to be contiguous, and the allocation can change instantly.

 

That is the big benefit of "Unified Memory".

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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New Here ,
Feb 02, 2023 Feb 02, 2023

When the person Detect Mask was first made available in LR Classic I was apple to acces and use it. Now it is disabled. I am using a Macbook Air runnin Ventuura 13.1, my LR is the latest version. My processor runs at 1.2 GHz which is below the 2GHz recommended so I suspect this is the reason it has been disabled. But what I don't understand is why I was able to use the person detect mask previously. Has this happened to anyone else and is there a work-around besides buying a new computer?

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Community Beginner ,
Feb 05, 2023 Feb 05, 2023

Bonjour

 

Le masquage personnes dans Lightroom classic ne marche plus. J'ai un message que les RAM de la carte memoire ne sont pas suffisants, alors qu'il marchait a merveille jusqu'a quelques jours.

Quelqu'un aurait t il une recommandation ou solution ? Merci !

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LEGEND ,
Feb 05, 2023 Feb 05, 2023

"Masking people in Lightroom classic no longer works. I have a message that the RAM of the memory card is not sufficient,"

 

LR 12.1 requires at least 2 GB of graphics memory (VRAM). Your only options are to upgrade the graphics card in your computer (if that's possible) or roll back to LR 12.0.1 (but you'll never be able to get the latest LR updates). 

 

Unfortunately, Adobe stubbornly refuses to provide an option disabling the use of the graphics processor (GPU) for AI masking:

https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-perfo...

 

As a result, many users with not-so-old computers can no longer use People masking.

 

To help Adobe realize the error of their ways, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

 

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

Bonjour

 

J'utilise Lightrrom Classic 2023 , et  tout allait bien jusque la, mais depuis 2 semaines l'onglet masquage des personnes est inaccessible. J'ai message disant que les RAM de la carte memoire sont insiffisant.

Quelqu'un aurait il une solution a ce probleme ? d'autant plus que j'utilise ce programme depuis plusieurs mois sans aucun probleme.

 

merci.

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New Here ,
Feb 17, 2023 Feb 17, 2023

My 2020 Macbook Pro unfortunately has an Intel(R) Iris(TM) Plus Graphics which I see listed as a problem for the Lightroom "Select People" (which I've not encountered personally) and the last two updates (12.1 and 12.2) grey that option out for me. So at the moment I'm staying on 12.0 so I can use the mask in my editing since it's actually quite useful.

 

Is this something that has permanently been put in? Is there no workaround since I'm not able to ungrade anything in this computer and I'm kind of bummed out that my 2 year old computer is now deemed outside of minimum system requirements for one feature.

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Explorer ,
Feb 17, 2023 Feb 17, 2023

Hello!

 

I dont understand. When the feature was released, It worked fine.

 

Then there was an update and the feature seeminly got disabled and a note to say my computer doesnt have enough grapohics memory.

 

Then after a recent update, it worked again, and worked great.

 

Now after another update, it's disabled again and there is a note saying I dont heave enough graphics memory.

 

What's going on?

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New Here ,
Feb 27, 2023 Feb 27, 2023

I have a Apple mac book pro 1.4 GHz Quad-Core Intel Core i5 with intel Iris Plus Graphics 645 1536 MB!  I am unable to use the People function as its says I need a minium of 2GB VRAM ! Is their a way riund this or do I have to purchase a new computer ?

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LEGEND ,
Feb 27, 2023 Feb 27, 2023

What software are you using? What version NUMBER?

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New Here ,
Feb 27, 2023 Feb 27, 2023
The latest up to date software
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Community Expert ,
Feb 27, 2023 Feb 27, 2023

AFAIK, there is no way around this. Of course you can manually select a face, or eyes, or anything else that the automatic functions can select.

 

-- Johan W. Elzenga
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New Here ,
Mar 05, 2023 Mar 05, 2023

Hi there, so I use Lightroom Classic and it's updated to V12.2, and I use a Macbook Pro, 13-inch, 2020, and it has been updated to macOS Ventura. I will post a screenshot with all the specs. Previously, about a few months ago I was able to use the People mask just fine and it worked fantastically. But now my Lightroom is saying my computer does not have anough graphics memory to support this feature? Could someone let me know if this is actually the case or if it's a bug? And how I can troubleshoot it, preferably without having to buy a whole new laptop! I'd love to be able to use this mask, as it's so effective and helpful for my workflow. Thank you!

 

Screenshot 2023-03-05 at 12.06.24.pngScreenshot 2023-03-05 at 12.08.00.png

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

Adobe updated the system requirements for AI Masking, which now means that at least 2GB of VRAM is required for the GPU (your GPU only has 1536MB). There's a feature request already raised asking for this to be changed, please add your vote to it: https://community.adobe.com/t5/lightroom-classic-ideas/p-allow-users-to-disable-the-gpu-for-ai-maski...

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New Here ,
Mar 05, 2023 Mar 05, 2023

Ahh okay thanks for explaining, how frustrating! I will definitely add my vote.

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New Here ,
Mar 12, 2023 Mar 12, 2023

Hallo,

ich habe seit kurzem das Problem, dass ich keine Personen (Masken)  mehr auswählen kann, da angeblich nicht genügend Grafikspeicher vorhanden ist, um diese Funktion zu unterstützen.

Bisher konnte ich die Funktion problemlos nutzen. Habe aber kürzlich auf "Ventura" gewechselt - bin mir jetzt nicht sicher, ob es daran liegt.

Könnte es daran liegen? Gibt es Abhilfe (abgesehen von einem neuen Computer bzw. externer Grafikkarte)?

Vielen Dank!

 

Lightroom Classic-Version: 12.2.1 [ 202303011008-5bfbce17 ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 13
Version: 13.2.1 [22D68]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 3,1GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 16.384,0 MB
Für Lightroom verfügbarer phys. Speicher: 16.384,0 MB
Von Lightroom verwendeter phys. Speicher: 3.823,7 MB (23,3%)
Von Lightroom verwendeter virtueller Speicher: 54.187,4 MB
Cache-Speichergröße: 890,2MB
Interne Camera Raw-Version: 15.2 [ 1381 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1474MB / 8191MB (17%)
Physischer Speicher in Camera Raw: 1508MB / 16384MB (9%)
Standardvorschaugröße: 1440 Pixel
Monitore/Anzeigegeräte: 1) 2880x1800

Informationen zum Grafikprozessor:
Metal: Intel(R) Iris(TM) Plus Graphics 650
Anfangsstatus: GPU für Anzeige wird standardmäßig mit Unterstützung für benutzerdefinierte Bildverarbeitung unterstützt
Benutzerpräferenz: GPU für Bildverarbeitung aktiviert

Anwendungsordner: /Applications/Adobe Lightroom Classic
Einstellungen-Ordner: /Users/rsmacbook/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Flickr
4) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

 

 

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

Hello.

Yesterday I was using lightroom classic and I noticed the error dialog about people masking disabled due to a memory issue (not enough memory for graphics to use the function).
I read about VRAM specs, and the question is:

why mi mac bought in 2020, that worked perfectly till the last update, now isn't able to use this funcion?

Is this a bug or adobe just want me to spend money for a new graphic card?

 

Thanks for the help,

 

Riccardo

 

PS. I leave the specs of my mac just for info:


Versione di Lightroom Classic: 12.2.1 [ 202303011008-5bfbce17 ]
Licenza: Creative Cloud
Impostazioni lingua: it-IT
Sistema operativo: Mac OS 12
Versione: 12.6.0 [21G115]
Architettura dell'applicazione: x64
Conteggio processore logico: 6
Velocità processore: 3,0GHz
Versione SqLite: 3.36.0
Memoria integrata: 32.768,0 MB
Memoria reale disponibile in Lightroom: 32.768,0 MB
Memoria fisica usata Lightroom: 4.956,9 MB (15,1%)
Memoria virtuale usata Lightroom: 42.898,4 MB
Dimensione cache memoria: 24,8MB
Versione Camera Raw interna: 15.2 [ 1381 ]
Numero di thread massimo utilizzato da Camera Raw: 4
Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
Memoria virtuale di Camera Raw: 813MB / 16383MB (4%)
Memoria reale di Camera Raw: 897MB / 32768MB (2%)
Lato maggiore Anteprime standard: 2560 pixel
Monitor: 1) 2560x1440

Informazioni processore grafico:
Metal: Intel(R) UHD Graphics 630
Stato iniziale: GPU per la visualizzazione supportata per impostazione predefinita con supporto per l'elaborazione dell'immagine personalizzata
Preferenze utente: Disattivato


Plug-in installati:
1) AdobeStock
2) Flickr
3) Plug-in acquisizione diretta Nikon
4) Plug-in unità di importazione Aperture/iPhoto

Indicatori Config.lua: None


 Schermata 2023-03-28 alle 21.11.39.png

 

 

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New Here ,
Mar 30, 2023 Mar 30, 2023

Using the same computer and Lightroom Clasic 12.0.1 works perfectly with people detection.

 

However, with LRM 12.1 as well as LRM 12.2.1 the "people detection" says that the computer does not have enough "graphics memory" (translated from French... ). 
I have provided information as below. 

I hope you can provide a solution. This is my wifes' computer and obviously she is VERY annoyed and frustrated. 
Thanks. 
Kevin

 

MacBook Pro (13 pouces, 2020, quatre ports Thunderbolt 3)

macOS Monterey

version 12.6.3

2,3 GHz Intel Core i7 quatre cœurs

32 Go 3733 MHz LPDDR4X

Intel Iris Plus Graphics 1536 Mo

 

Intel Iris Plus Graphics :

 Jeu de composants : Intel Iris Plus Graphics

  Type : Processeur graphique

  Bus : Intégré

  VRAM (dynamique, max.) : 1536 Mo

  Fournisseur : Intel

  Identifiant du périphérique : 0x8a53

  Identifiant de révision : 0x0007

  Metal Family : Pris en charge, Metal GPUFamily macOS 2

 

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New Here ,
Mar 30, 2023 Mar 30, 2023

I need to come back on this issue as I have discovered something important.
I have come in separately as my previous post has been moved to a  LOCKED discussion !

As we said, the People masking function no longer works in LRM 12.2.1 on MacOS12.6.3

I decided to clear things out using the Mac Safe Mode. 

And, as if by magic, WITHIN the safe mode, the People function of LRM 12.2.1 Worked !!!

Thus, Adobe (or Apple)  has something happying in the NORMAL mode which does not HAPPEN in the Safe mode !

As I don't have the IT knowledge to follow this through even if I trained as an electonics engineer, I am sure one of you out there can find the solution. 

Thanks for us all.
Kevin

 

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

Hello again, 

my preview post was moved somewhere nobody viewed/answered me, so I try again. 

 

My 2021 mac mini with a Intel(R) UHD Graphics 630 can't run lightroom people masking because of the poor memory lower than 2gb of minimum request of the new lightroom classic version. 

But this morning I find out that old my macbook pro (late 2013) with a Intel Iris Pro 1536 MB can perfectly run people masking.

 

Why? 

 

It's absurd I need to buy a EGPU only to run people masking on lightroom or worst to buy a new system.

 

Is it possible adobe can't fix this bug?

 

Thanks,

 

Riccardo

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator. For an explanation why, read this https://community.adobe.com/t5/lightroom-classic-bugs/p-do-i-post-in-discussions-or-bugs/idi-p/13691...]

 

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LEGEND ,
Apr 08, 2023 Apr 08, 2023

Are both computers running the same version of LrC?

Newer versions may call for better GPU support and fail where they previously behaved.

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