P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[GoldingD]

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@jrsforums wrote:

Studio driver.  I'm not sure it is available for 750.  I have a 760 on one of my machines (non photo processing) and I must use 'Game Ready'. I use 'Studio'on my 1080 machine and it is great.

is his 'Game Ready' driver up to date?

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Bring up https://www.nvidia.com/download/index.aspx  and you can look.

So from your info:

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 750 (30.0.15.1277)

that is v512.77

From website listed above, current Game Ready is also 512.77

hmm, apparently no Studio driver.

[jirkahajek]

To summarize:

1. Tried to reset Lightroom (even though it was a clean install) - didn't help.

2. Made sure the latest GPU drivers installed - didn't help.

3. Tried to set GPU on or off in Preferrences - didn't help.

The GPU definitely isn't the latest model, but for the record, the very same piece did work fine in my old PC, it's just after the upgrade to i7-12700KF and 64GB RAM that Select Sky simply crashes.

Thanks everyone for trying to help, but I think it's about time for Adobe to admit they have a serious bug there and start really fixing it, not just asking everyone to fiddle with GPU, which apparently doesn't work.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[jirkahajek]

I missed the option to enter my email in the crash report. Fixed now and I've just sent 2 reports with my email filled in.

Btw, I either don't see any crash report and Lightroom just disappears, or Adobe's crash dialog is shown.

Thanks,

Jiri

[jirkahajek]

Were my new crash reports delivered? Anythings more I could do to help debug the issue?

Thanks,

Jiri

[Rikk Flohr: Photography]

3 Crash reports arrived - (2) of them are unique to your Adobe Id and affect no other customers and look to be related to Windows/Video Drivers issues.  Make sure you have all Windows 10 updates installed and update your video drivers from your Video Card Manufacturer's website. 

[jirkahajek]

Thanks Rikk, but as I have stated, everything is updated to the latest version, the PC is tested by various stress tests and working great, it's just LR that crashes. Not even mentioning the discrepancy of GPU turned off in Preferences and you blame its drivers for a crash? (I know there are some talks about LR not respecting this setting, but haven't seen this clarified by Adobe yet)

[John R Ellis]

You haven't confirmed that you tried resetting preferences. As mentioned above, the preferences file can get corrupted at any point, and it stores much more than just explicit user options. Resetting has fixed a huge range of issues for many users, as a search of these forus will attest.  It may not help your issue, but it's very quick to try.  

"I know there are some talks about LR not respecting this setting,"

It's a fact that's been verified on different installations of LR.

[jirkahajek]

You haven't confirmed that you tried resetting preferences.

Yes, I did try this as well, didn't help.

"I know there are some talks about LR not respecting this setting,"

It's a fact that's been verified on different installations of LR.

Maybe here in the forum, but the Lightroom UI makes you think the GPU can be turned off - this should be officially clarified.

Anyway, my main point is that blaming user's machine on every sky selection crash simply doesn't make sense. I'm sure there do exist buggy GPU drivers, but given how often this is reported on otherwise updated and working PCs, I'm quite sure there's something Adobe should fix. (And I think I can quite confidently say that I know what I'm talking about, being a programmer myself. When my customer reports a crash, I do everything to find the cause and deliver a fix.)

[John R Ellis]

"Maybe here in the forum, but the Lightroom UI makes you think the GPU can be turned off - this should be officially clarified."

Adobe employee simonsaith confirmed this, "So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way." 

(Though Simon is incorrect in stating that LR doesn't have any control over whether the GPU is used for running the AI models. The libraries used by LR on Mac and Windows allow the client application to specify that.)

[John R Ellis]

"I'm sure there do exist buggy GPU drivers, but given how often this is reported on otherwise updated and working PCs, I'm quite sure there's something Adobe should fix."

The evidence here doesn't indicate that.  I just re-examined the main thread where reports of Select Subject/Sky errors on Windows have been consolidated (327 replies!). Of those who posted Help > System Info, the vast majority were for Intel integrated graphics chipsets with outdated drivers. Of those, nearly all who reported back said that updating to the latest driver fixed the problem. Only three people said updating to the latest driver didn't help.

In your case, with an eight-year-old card released before there was widespread use of desktop GPUs for non-graphics computations, it's very possible that the issue is indeed a buggy driver -- Nvidia doesn't have much incentive to thoroughly test  and fix the non-graphics code paths for its older cards.  It's equally possible this is indeed a LR bug. But there isn't any dispositive evidence either way.

LR should definitely give a clearer error message than "Something went wrong".  And it should allow use of the GPU for Select Subject/Sky to be disabled.

[John R Ellis]

@Rikk Flohr: Photography, consider moving this thread into this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

[John R Ellis]

"not just asking everyone to fiddle with GPU, which apparently doesn't work."

Indeed, Select Subject/Sky doesn't obey the setting Preferences > Performance > Use Graphics Processor, though it should:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p... 

But updating old graphics drivers (which include the GPU drivers) has fixed the crashes for many people on this forum.

[GoldingD]

it's just after the upgrade to i7-12700KF

So, the various chip set drivers, CPU driver? and other motherboard related drivers, are they up to snuff post CPU change?

And, your BIOS, is that up to date?

And in the Events Viewer, any nasty errors?

[jirkahajek]

Yes, everything is updated.

And in the Events Viewer, any nasty errors?

Good idea, there really are the records for the crashes, but apart for stating the error code 0xc0000374 (Heap corruption), there doesn't seem to be anything useful.

[GoldingD]

Does that event also mention "Faulting module name: ntdll.dll"?

[GoldingD]

You may want to clear/flush the events, then run LrC and attempt a Sky mask, as to cause a fresh crash, the look at events to see the newest ones, thereby weeding out any unrelated ones.

And, probably time to give Adobe a chat/call.

[johnnymota]

A função "Selecionar assunto" (ou "Selecionar céu") só funciona na primeira foto, à partir da segunda aparece uma mensagem "Ocorreu um erro inesperado e sua solicitação não pôde ser concluída", e eu só consigo fazer funcionar fechando o programa e abrindo novamente ou esperando alguns minutos antes de tentar novamente.
Eu utilizava uma placa de vídeo GTX 1050 Ti e funcionava normal, porém a placa deu problema e eu a removi. Quando tentei utilizar sem a placa de vídeo deu esse problema, então atualizei os drivers de vídeo, porém o problema ainda persiste.

Sistema:
Ryzen 5 5600G

AMD Radeon(TM) Graphics

16GB RAM

Windows 10 Business Edition

(mais dados estão na foto em anexo)

[AxelMatt]

In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html 

  

It's recommended to backup your preferences before you reset the preferences to the default settings:  

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

[John R Ellis]

"An unexpected error occurred and your request could not be completed"

This indicates that LR has encountered a problem trying to use the graphics processor (GPU) to do Select Subject/Sky.  This usually indicates that you have an out-of-date graphics driver or the most recent driver is still buggy, and it most often occurs with processors that have integrated graphics.   Resetting preferences or setting Preferences > Performance > Use Graphics Processor won't fix the issue (Select Subject/Sky doesn't obey that setting).  

Your screenshot indicates you have a very recent graphics driver installed from (22.5.1). The AMD website indicates there's an even newer version, 22.5.2.  Try installing that.

You could also try adding your GTX 1050 Ti back and then installing the latest driver directly from the Nvidia web site.  The card is relatively old (2016), but it's probably worth trying.  

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

[satlakhapu]

Select subject/sky masks have been working fine for me. In particular, I have been extensively using the "select subject mask" for quite some time now. 

But after the recent update, which contained some masking related updates, both select subject and select sky masks have not been working and an error message keeps coming up. 

I know this issue has been asked several times in this forum, so the first thing I did was update my graphics drivers. But still the issue persists and I have a feeling it has something to do with the recent update.

I came up with the issue in Lightroom Classic v 11.4 running on Windows 11 Home with AMD Ryzen 5 4500U with Radeon Graphics (Adrenalin Edition v 22.5.1)

[GoldingD]

What is the error message?

[satlakhapu]

 

[John R Ellis]

The "Something went wrong" error occurs when LR doesn't like the graphics driver:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

In the overwhelming majority of cases, updating to the most recent graphics driver fixes the issue.  (Select Subject/Sky uses GPU to execute the AI models that identify the subject and sky.)

Troubleshooting steps:

1. Try updating to driver version 22.5.2, and if that doesn't help, to the Pro Edition 22.Q2:

"Select this driver if you are a content creator engaged in workflows like Computer Aided Design (CAD), video editing, animation, and graphic design. Radeon™ Pro Software for Enterprise is tested against over 100 professional applications. Built to help content creators make the best, AMD Software: PRO Edition is designed to deliver more quality, performance, security, and simplicity."

2. If that doesn't help, does rolling back to LR 11.3.1 or 11.2 fix the problem? That would be important information for Adobe to know.