P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Axel HH]

Liebe Community,
Wenn ich einige Zeit mit Lightroom Classic [ Version: 11.4 - Build 202206021307-2f136917 , Windows 11] gearbeitet habe und dann mit der Maskenfunktion ein Motiv auswählen will, erscheint die Meldung:

Es ist ein Fehler aufgetreten
Es ist ein unerwarteter Fehler aufgetreten, und deine Anfrage konnte nicht abgeschlossen werden.
(Attachment1)
Wenn ich dann Lightroom beende und neustarte, funktioniert es sofort. (Attachment 2)

Woran könnte das liegen?

Viele Grüße
Axel

[John R Ellis]

"Google translation: Motif mask does not work when used for a long time. When I've been working with Lightroom Classic [ Version: 11.4 - Build 202206021307-2f136917 , Windows 11] for some time and then want to select a subject using the mask function, the message appears: An error has occurred. An unexpected error has occurred , and your request could not be completed. (Attachment1) If I then exit and restart Lightroom, it works immediately. (Attachment 2).  What could be the reason?"

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Casey24907747xqdo]

Just purchased a new computer (Dell Inspiron 14 2-in-1) and downloaded the most recent version of Lightroom (11.4), and now my Select Subject mask only will work once after opening the program (for one image).

After the first image, trying to us the Select Subject mask on the following image and any image after that will display an error message ("Something Went Wrong: There was an unexpected error and your request could not be completed."). 

If I close the program and reopen, the same thing will happen where I can use the function for one image before an error message pops up on all of the following attempts.

I brought my computer into Geek Squad, since this began happening the DAY after I purchased my new computer, and after checking it in for 3 days they tried multiple things to make it work. It "worked" a few times, but once I brought it home the program started doing the error message again. The tec at Geek Squad said that if it were to happen again I should contact Adobe because it would most likely be something with the software.

HELP! I use the select subject mask VERY frequently, so this is a huge inconvenience to have this occur.

Thank you!

[pputters]

Yes I have the same issue with my, new HP. AMD Radeon Graphics. Ryzen 5000 sries 7. I can only select one time. After that only error messages.

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[pputters]

Lightroom Classic-versie: 11.4 [ 202206021307-2f136917 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.22000
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 16
Processorsnelheid: 1,7GHz
SQLite-versie: 3.36.0
Ingebouwd geheugen: 15713,0 MB
Beschikbaar fysiek geheugen voor Lightroom: 15713,0 MB
Fysiek geheugen gebruikt door Lightroom: 5221,1 MB (33,2%)
Virtueel geheugen gebruikt door Lightroom: 15735,3 MB
Aantal GDI-objecten: 1120
Aantal gebruikersobjecten: 4036
Aantal proceshandelingen: 5968
Cachegeheugengrootte: 1100,6MB
Interne Camera Raw-versie: 14.4 [ 1121 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 3114MB / 7856MB (39%)
Fysiek geheugen Camera Raw: 4575MB / 15713MB (29%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info:
DirectX: AMD Radeon(TM) Graphics (30.0.13044.0)

Beginstatus: 4
Gebruikersvoorkeur: 1

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: G:\Lightroom\Backups\2020-07-19 1538\LR-2-2-v10-v11.lrcat
Map Instellingen: C:\Users\Peter\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) Facebook
3) Flickr
4) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

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AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (USB2.0 Speaker)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
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[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Alex251452159122]

Hi,

Is there a fix for this yet? I am experiencing the same issue, "Something went wrong. There was an unexpected error and your request could not be completed."

This only started happening after the new lightroom update. My laptop is new by 1 month so very highly unlikely the GPU requires updating however i followed what others have mentioned earlier in this thread about updating the GPU - no fixing the problem :"In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor." 

If i turn off 'use graphics processor' in preferences - select subject works however lightroom becomes unusable. Can you please advise me of a fix. It was working completely fine before the lightroom update. Maybe it is a problem with the new update which requires fixing?

[John R Ellis]

@Alex251452159122, try rolling back to LR 11.3. Most of the reports of this error are resolved by updating old graphics drivers, but a smaller number of people have (like you) reported that problems started with LR 11.4 or 11.4.1.  

Let us know if that resolves your issue. Also, please do Help > System Info and copy/paste the entire results here. That will let us know the precise graphics hardware and driver version, to help identify potential patterns with this problem.

[Andy25206772u76t]

I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... most of the time this feature works just fine, and it always works when selecting any of the other mask options including complex skies. It seems that selecting the subject is where the issue is. Any other ideas with this problem? Anyone know if Adobe is addressing the issue? 

[John R Ellis]

"I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... "

Random behavior can just as likely be a bug in the graphics drivers as in LR itself. Please do the menu command Help > System Info and copy/paste the results here, so we can see precisely which hardware and software versions you're running -- this will help Adobe troubleshoot the issue.

[Luke25268480igli]

I am also having the same issue when i try and use the mask subject tool, i am getting "unexpected error" message. I have updated the program and my windows. Restarted, i also tried to update graphics card with no luck

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.0GHz
SqLite Version: 3.36.0
Built-in memory: 7561.9 MB
Real memory available to Lightroom: 7561.9 MB
Real memory used by Lightroom: 339.5 MB (4.4%)
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Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
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Camera Raw real memory: 687MB / 7561MB (9%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
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Init State: 6
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Shena\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Shena\AppData\Roaming\Adobe\Lightroom

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GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_shader_atomic_int64 GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

[Trails of a Traveler]

Using LrC 11.4.1 - The latest update.

While trying the Sky Detection or Subject Detection mask, I am getting the following error.

"There was an unexpected error and your request could not be completed".

- Getting this only with Sky and Subject masking. All other masks are working fine.

- Getting this only from this afternoon. Working fine and all of a sudden started getting this.

- Checked with the photos in which I had already used these masks. It is all there and it is even letting me duplicate or recreate these masks for photos in which this is already used. Only in unedited photos I am facing this issue.

- Tried uninstalling and reinstalling LrC, but no joy.

- Adobe support person tried everything he could, including uninstalling the entire Creative Cloud suite, but was  unable to fix this problem.

Is anyone else facing this issue?

[John R Ellis]

@Trails of a Traveler, most likely you have an out-of-date graphics driver.  Update it by going directly to the manufacturer's web site, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

That fixes the issue for most people. If it doesn't fix your issue, please do the menu command Help > System Info and copy/paste the entire output here.

[Jörg Sack]

Moin, seit einiger Zeit erscheint häufig aber nicht immer die Fehlermeldung es ist Fehler aufgetreten . Die Funktion hat schon funktioniert. Der Fehler muss also durch ein Update aufgetreten sein.Ich freue mich auf eine Antwort. Gruß J. Sack

[AxelMatt]

In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help, you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

[Jörg Sack]

Guten Tag,

ich habe den Grafiktreiber aktualisiert und in Voreinstellungen GPU nutzen angehakt. Trotzdem ist der Fehler geblieben. Um genau zu sein gibt es den Fehler bei Motiv auswählen und Himmel auswählen. Die Masken radial und linearer Verlauf funktionieren. Gruß Jörg Sack

Meine Voreinstellunegen sind jetzt:

Lightroom Classic-Version: 11.4.1 [ 202206241800-b406ce4c ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,2GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 6082,5 MB
Für Lightroom verfügbarer phys. Speicher: 6082,5 MB
Von Lightroom verwendeter phys. Speicher: 1854,8 MB (30,4%)
Von Lightroom verwendeter virtueller Speicher: 4723,4 MB
Anzahl GDI-Objekte: 731
Anzahl BENUTZER-Objekte: 2475
Anzahl Prozess-Handles: 3137
Cache-Speichergröße: 5,3MB
Interne Camera Raw-Version: 14.4.1 [ 1122 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 651MB / 3041MB (21%)
Physischer Speicher in Camera Raw: 764MB / 6082MB (12%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: AMD Radeon(TM) RX Vega 10 Graphics (30.0.15021.11005)

Anfangsstatus: 4
Benutzerpräferenz: 5

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: E:\Daten\Lightroom Katalog\Neuer_Katalog_02_03_2017\Neuer_Katalog_02_03_2017-2-2-v10-v11.lrcat
Einstellungen-Ordner: C:\Users\Jörg Sack\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) LogiOptions

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 1002
Gerät : 15d8
Subsystem : 380217aa
Version : c1
Grafikspeicher : 2033
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) RX Vega 10 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.5.1 30.0.15021.11005
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_shader_atomic_int64 GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

[John R Ellis]

Google translation: "An error has occurred. An unexpected error has occurred, and yours Request could not be completed."

This occurs when you've got an older buggy graphics driver installed.  Your AMD driver is 27.20.11036.3, which is two years old.  Go directly to AMD's web site and install the latest driver, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

Note that the Select Subject/Sky commands don't obey the setting of Preferences > Performance > Use Graphics Processor, so turning that off won't affect this issue.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[PeterCTSA]

I have suddenly started experiencing the same problem... when I try and Select Sky or Select Subject, I get an error message that says "Something went wrong. There was an unexpected error and your request could not be completed." I have checked and my drivers are up to date. I may as well cancel my subscription as I am paying for something that is now not working. So frustrating. Is Lightroom working on a fix? How do you get Lightroom attention to address this issue urgently?

[John R Ellis]

@PeterCTSA, please do the menu command Help > System Info and copy/paste the entire contents here, so we can see the exact hardware and software versions you're running, as seen by LR.

[Marsh5E62]

Yep. Me to. Any suggestions as to a good alternate

[John R Ellis]

@Marsh5E62, please do the menu command Help > System Info and copy/paste the entire contents here. that will show the precise hardware and software you're running.

[Richard25036391wgj5]

I am running a Dell Latitude 9420 AND a Dell Latitude 7400. The 9420 is Dell's best model Latitude. I have an i7 processor, 16 GB of RAM, and an integrated Intel Iris Xe graphics card. My system is a reasonably fresh build and has little else on it, other than Office and ESET antivirus. I have never encountered an issue with ESET and have used it for years. When I go into the Develop module, the Basic tab, and click on the Mask gear icon, I get a submenu and two options there are Select Subject and Select Sky. Neither of these work for me. Lightroom attempts to select but never completes. In Task Managerr the GPU % is <= 3%. I am reasonably computer literate but have no idea how to troubleshoot this issue. I have also noticed that closing Lightroom does not always "close" Lightroom and I have to End Task in Task Manager bebore I can open it again. Any have a solution or some good troubleshooting steps? BTW, I have the same issue on my Latitude 7400 with a different Intel integrated video card.