Skip to main content
A
axmilr@comcast.net
Participating Frequently
April 12, 2022
질문

Photos don't display on Library's gallery view or on film strips but can be found in Explorer folder

  • April 12, 2022
  • 2 답변들
  • 6689 조회

About 75% of my photos don't display on Library's gallery view or on film strips but can be found in Library's Windows Explorer folder. These photos appear "grayed out." If I right click on a grayed out photo and "Go To Folder in Library" Lightroom can find all these photos, so they are not lost. They just are not displaying properly. Why is this? My Library is resident on OneDrive and is organized in folders by date (created during LR import). The photos that display properly in the gallery or film strip are located in the same folder and were imported at the same time that the grayed out photos were.

1. Version: Lightroom Classic v.11.2 Camera Raw 14.2 kept up to date by active subscription

2. Platform: Win10 Home version 10.0.19043 (build 19043)

     Library on One Drive

3. Basic steps........All I have to do is start up LR and I find this problem. I used LR Classic successfully for many years and never had this problem until the last 2-3 years. Not certain when it started.

4. Expected vs actual....well my post says it all. I expect for LR to display my photos in both the Library folders or in my Collections. I am getting most of my photos "grayed-out." See screen shot

What's up with this?

이 주제는 답변이 닫혔습니다.

2 답변

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
April 12, 2022

The images showing a small black circle enclosing an exclamation mark- Lightroom-Classic is indicating these are 'Corrupted' files.

Just guessing here-  You possibly have a hardware failure somewhere, or your one-drive is not providing 'local' versions of the files in a local hard-drive folder.  One-drive may be corrupting files as it syncs to a 'local' folder.

"Greyed out" can mean that the Previews cache has been cleared and previews are trying to re-build, but originals are not locally available, or corrupt.

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
A
axmilr@comcast.net작성자
Participating Frequently
April 12, 2022

       Thank you for the speedy response. This is what I feared. Some of my folders show the photos in preview mode and also have this black dot. When I open them in the LR Developer by setting one of them as the reference photo, it shows the photo, but a message at the top says "The file appears to be unsupported or damaged." This is perplexing because the photo appears to be fine, but the Developer settings are all grayed out. Ok, let's assume this has something to do with use of OneDrive for my Library's location. What is my solution?

       1.Does my work flow require moving all the photos I want to work on from OneDrive to some specific Local Drive folder? Does that folder need to be on my laptop or can it be on an external hard drive?

       2. Should I abandon LR Classic and move onto the LR online? Would this necessitate losing my Collections? Does the appearance of these "black dots" and apparent status of many files as "damaged" mean that my LCRAT file is damaged? If the LCRAT file is damaged do I need to start a new LCRAT and thus lose all my Collections? Will the LCRAT file just bring along the "black dot" status of all the photos?

       3. Does moving to LR online mean I need to move my Library to Creative Cloud? Should I do this using LR with or without my current LCRAT? Or will it work well with either Dropbox or OneDrive (which I already subscribe to)?? How much storage space am I allowed in my Creative Cloud files? Is it just part of my Creative Cloud subscription (for Lightroom, Photoshop, Camera Raw)??

 

johnrellis
johnrellis
Legend
April 12, 2022

The photos with greyed-out thumbnails have circled-exclamation-point badge on them:

 

This indicates that LR can't read the photo for some reason.

 

Click on that badge and post a screenshot of the displayed error message.

A
axmilr@comcast.net작성자
Participating Frequently
April 12, 2022

Here's screenshots when I click on the black dot (one from photo with preview, one from photo without preview) and dialog box from Developer when one of these photos is opened in Developer. All functions in Developer are grayed out.

johnrellis
johnrellis
Legend
April 12, 2022

The first step is to determine whether other apps can read those files and whether LR can open them from non-Onedrive locations:

 

1. Try opening some of the JPEGs in Windows Photos.  Do they open correctly?

 

2. Copy some of the JPEGs to a folder not managed by Onedrive.  Do they open in Windows Photos correctly?

 

3. If so, can you import those copies into LR (using the Add option in the Import window)?

약관 및 조건Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices