Photos from portion of recent import now saying "missing or on an offline volume"

Forum|Forum|3 years ago
November 10, 2022
2 답변들
1022 조회

I am using LrC 12.0.1 and have been using LrC for several years and never encountered this issue. I imported a few hundred photos from a recent shoot using my R5 with 15-35mm lens. Because of several persistent sync problems with LR mobile, I chose to rebuild the sync data using Preferences > Lightroom Sync > OPT + Rebuild Sync Data. This seems to have fixed the sync errors, but syncing still seems very flaky on v12 overall. Nevertheless, I then discovered that a portion of the photos I had imported this past weekend could not be "deleted". When I went to delete a file, I received the attached popup window that indicated the file is either missing or on a volume that is offline. Not sure what that means or why. Never received that message in the roughly 4 years I've used LrC. I did not do anything with these files that was different than any other photos. I have tried rebooting the computer which does not correct the issue. I also note that in the Develop tab, under History, these files all say only "Imported from LR Mobile" whereas all the other files I imported (ALL the files were imported directly to LrC from a memory card reader) say "Imported" and the date. Almost like something got confused when I rebuilt the sync data. Anyone know why I'm getting this message and how to fix the issue?

macOS

이 주제는 답변이 닫혔습니다.

JohanElzenga

Community Expert

Select one of those photos and choose 'Photo - Go to Folder in Library'. Lightroom will show you where (in what folder) this image is supposed to be. That should give you a clue why Lightroom says that folder is offline right now.

-- Johan W. Elzenga

J

jmorg65작성자

Known Participant

Just figured out the problem. There were actually more photos scattered around in my desktop LrC catalog that had this same issue. Using Johan's comment, I selected to find them in LR which it could not. Then I selected to show in finder and it said the files were missing. As I reviewed them further, I realized they were photos I deleted on LR mobile. But, it appears the mobile app didn't actually remove them from the library. They disappeared from mobile, but the previews were still in LrC desktop. Not sure why it wouldn't work to make all that disappear given the major warning on LR Mobile of "are you sure you want to do this" and "it will delete them from all collections and the library" etc. So, the lesson for me is that I should not use the mobile app if I want to reliably delete photos from my library, only the desktop. That's a shame. The mobile version did seem to migrate back changes to ratings I'd made to photos. That was the tip off at some point for me, was seeing that several that were missing were 1 star photos and I remembered deleting a bunch on the mobile app for the first time. So, at least for me, LR Mobile does not reliably remove all occurrences of a file from LrC more broadly, only from the mobile version.

Theresa J

Community Expert

Before you start deleting images, confirm that the sync is complete. If you follow this workflow, you won't have a problem with Lr mobile images in your LrC catalog.

Theresa J

Community Expert

The sync issues you encountered are most likely unrelated to the delete issue. If they persist it would be a good idea to create a new post.

When you import to Lightroom Classic from a memory card, where are the photos being copied to? By default LrC copies the images to the user's Pictures folder. Many LrC users change this location to an external hard drive. What is your workflow? Take a screen capture of your Folders panel showing the location of the newest imported photos.

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