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lrl117
Known Participant
February 3, 2019
해결됨

Poor color printing in both Lightroom and Photoshop

  • February 3, 2019
  • 2 답변들
  • 2870 조회

This has been a frustrating experience in trying to figure out this problem.  After many years of consistent printing, about 6 weeks ago something changed and my prints look drab, flat, slightly greenish, etc.  Printing from Photoshop and lightroom give same results.  I am on a Mac, Mohave, 10.14.2, Lightroom 8.1, camera raw 11.1.  I use an Epson 7890 printer.  I am printing with Epson glossy paper, the correct ICC profile and my driver is turned off and lightroom manages the color management.  This is what I have done to narrow down the search for the problem:

I used my wife's Mac, printing to my Epson printer.  Her prints looked fine.

I created another user on my Mac laptop and my prints looked fine.

Printing from my normal user setting, the prints are awful.

Printing from Apple Preview, the prints are fine.

I tried to reset Lightroom preferences on my user account by doing a shift + option when opening the program.  The print continued to look the same (awful)

I am convinced that there must be some user files in my Mac library that need to be purged or deleted.  They can be replaced by the user files in the new user account that I set up.  This would allow me to continue to use my normal user account and not affect all my other programs.

I tried to go on Adobe chat but that went nowhere.  The suggestion was to set up another user account and download a new version of the software into that account.

Can anyone help?  Thanks.

    이 주제는 답변이 닫혔습니다.
    최고의 답변: TheDigitalDog

    Worth a try but what Adobe profiles? My test image has an embedded ICC profile and your printer is using an output profile but it works in other applications. So I'd ask them specifically what profiles they are referring to.


    As you indicated on the other posting in this forum, the issue was the 16-bit check box in the Epson print driver. It's a bug known to Epson (sorry I didn't connect the dots, didn't know your printer and my 3880 both have that option). Newer Epson drivers do not have this check box and this bug only affects older drivers that have the check box. So turn it off, all is fine. No need to have it on anyway, it didn't make any difference in the output.

    2 답변

    M
    maizeandblue78
    Participant
    March 6, 2019

    I am having the same issue.  Prints that I have previously produced (printed) from a saved TIF file are now printing dull and lack that contrast pop.  I am running MacOS 10.14.3 with LR printing to an Epson SureColor P600.  Has there been any updates to this issue in a different thread somewhere on here?  I have been pulling my hair out the past couple days trying to pin point if I had a printer hardware issue or a software issue.  Glad I came across this forum and at least seem to have it narrowed down a software issue.  Any help would be appreciated. 

      P
      paulyb316
      Participant
      June 5, 2022

      Same issues here. I'm printing on an Epson 3880.  All of a sudden all my prints are dark and the colors are muted and flat. I thought it was the printer but when I print an image in Preview it looks fine. This is making me crazy.  Going to try to call Adobe tomorrow and see what they say.

        TheDigitalDog
        TheDigitalDog
        Inspiring
        February 3, 2019

        Test the output with a color reference image first of all:

        http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

        in LR, create a new, from scratch Print Template double checking everything is setup correctly both in "Printer..." dialogs and in the print color management area. For Epson, do NOT use a saved setting in the driver! Select Default there as what you just set previously is used instead.

        Setting up another account isn't a bad idea if you're sure it's something in the other account but since you state you can correctly print with another application, it's likely something set incorrectly or used in LR instead. 

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        L
        lrl117작성자
        Known Participant
        February 3, 2019

        I've actually done all of that.  The printer prints fine.  The monitor is calibrated.  I have not used a saved setting and am using the default in the driver.

        I did set up another user account and LR and PS printed fine.  When I use my normal user setting, the colors print terribly.  When I try to print the file using Mac Preview, it prints fine.  I am using a test image file and I also have a printed version that was given to me for comparison.  This would indicate that the problem is isolated to some Adobe preference or cache files which are in my normal user account.

        All Adobe says (so far) is that I should set up another user account.  That fixes the problem but creates lots of work related to my other software that would need to be moved to the new user account.

        I am hoping that Adobe can just tell me which files need to be deleted and replaced by the file in my new user account.

        I think that if I uninstalled LR and PS, I would still have the old corrupt files in my system and would still have the problem when I installed a new version.

        TheDigitalDog
        TheDigitalDog답변
        Inspiring
        February 8, 2019

        Worth a try but what Adobe profiles? My test image has an embedded ICC profile and your printer is using an output profile but it works in other applications. So I'd ask them specifically what profiles they are referring to.


        As you indicated on the other posting in this forum, the issue was the 16-bit check box in the Epson print driver. It's a bug known to Epson (sorry I didn't connect the dots, didn't know your printer and my 3880 both have that option). Newer Epson drivers do not have this check box and this bug only affects older drivers that have the check box. So turn it off, all is fine. No need to have it on anyway, it didn't make any difference in the output.

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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