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KennyBrandon
Participant
Oct 2, 2013 5:13 PM UTC
Answered

"Lightroom encountered and error when reading from its preview cache and needs to quit"

I keep receiving this error every time I open LR, "Lightroom encountered and error when reading from its preview cache and needs to quit" and the app won't open. It said LR would try and fix this error next time I opened it but the error remains. I tried uninstalled and installing the app and the error remains.

Any Ideas here? Is there another app that may be telling it where to look for the cache and it no longer there? I was using a ramdisk for a bit but ditched it. Not sure if that has something to do with it but it seems suspect.

Your thoughts?

--Kenny Brandon Wilson

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dj_paige
dj_paigeCorrect answer
Legend
Oct 2, 2013 5:53 PM UTC

You need to delete the Preview Cache.

It is located in the same folder as the Lightroom Catalog. The preview cache name ends with Previews.LRDATA and should be deleted. Do not confuse this with *.LRCAT, which should not be deleted.

56 replies

Participant
Feb 3, 2024 2:35 AM UTC

LITEROOM ENCOUNTERED AND ERROR WHEN READING FROM ITS PREVIEW CACHE AND NEED QUIT

 

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dj_paige
Legend
Feb 3, 2024 10:55 AM UTC
quote

LITEROOM ENCOUNTERED AND ERROR WHEN READING FROM ITS PREVIEW CACHE AND NEED QUIT

 


By @SAGAR35217366mpyu

 

Please do NOT type in all capital letters.

 

Have you tried the solution (that is marked correct) in this thread?

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Viktor Domin
Participant
Sep 28, 2023 12:57 PM UTC

Hello guys. 
I work as a photo editor in Lightroom. I use the Lightroom catalog to send work to the client - photographers or other editors. We send to each other only exe-catalog .lrcat which content all the edits. 

Today I saw this error for the first time on my screen and I want to understand where it is coming from? I want to warn against this in the future.
Lightroom is asking me to fix this error during the next launch, it says the catalog is corrupted. So I also have a question, in this case, there is a rollback of those settings that have already been made in the catalog? I want not to miss any part of the job

Thanks

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dj_paige
Legend
Sep 28, 2023 1:25 PM UTC

Hello @Viktor Domin the original post in this thread talked about "Lightroom encountered and error when reading from its preview cache and needs to quit" now your are talking about "Lightroom is asking me to fix this error during the next launch, it says the catalog is corrupted." This is not the same error, as far as I can tell. I STRONGLY advise you to start a new thread and describe the problem in detail, including the EXACT word-for-word error message. I will be happy to try to help in a new thread. I will not discuss this further in this thread.

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Participant
Feb 22, 2023 8:26 PM UTC

Thank you so much for this, have been having this issue too, not until I saw this and I tried it, it works fine for me now 

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Participating Frequently
Jul 28, 2019 12:34 PM UTC

I am still having this problem dispite doing all the suggestions here. It still keeps closing down with this annoying message, I cant even edit a picture without this happening. It has become pointless having this software when you cannot use it. (Windows 10 user)

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dj_paige
Legend
Jul 28, 2019 5:45 PM UTC

GaiusLucius  wrote

I am still having this problem dispite doing all the suggestions here.

Specifically, what have you tried? Do not answer "everything".

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Participant
Aug 12, 2018 10:34 AM UTC

I've had the cache problem before and fixed it by deleting previews.irdata. This time it hasn't worked and LR will not open, the error appears immediately and I've also tried deleting the whole catalogue folder. As suggested in one of these posts I've renamed Preferences.agprefs to Preferences.agprefsOLD but this had no effect. I am closing LR and restarting my PC each time I try a fix. It also mentioned on here it could be a hard drive issue but I've run Windows error checking via the drives Properties, Tools and Check and no issues have been found. Any ideas?

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dj_paige
Legend
Aug 12, 2018 11:00 AM UTC

Sure sounds like a hard drive problem to me. Sometimes the Windows error checker doesn't catch it.

If you have a different hard drive, then use your operating system and copy the catalog file (name end with .LRCAT) to a different drive, and then double-click on it to open it. Does the problem go away?

Also, you should be making regular and automated backups of your catalog file ​to a different physical disk​. If you haven't been doing this, NOW is the time to do so.

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neilwaybright
Participant
Dec 18, 2017 12:41 AM UTC

I too was having this problem, and it was a recent issue.  Mine ended up with the same issue as "inshadow" where my cloud backup program was getting a temporary exclusive lock on the preview and causing this issue.  Going into crashplan and Google "Backup and and Sync" and excluding ".lrprev" files from it's coverage finally cured this issue (which the "preferences deletion" and the "LR preview deletion" had not).  It had got better when I added the exclusion for crashplan, but didn't go away completely until I added the exclusion to Google Backup and Sync.

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Participant
Nov 21, 2017 7:42 AM UTC

For any others still having issues with this, I had to delete the actual folders that the previews are located in the previews themselves was not enough.

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Participant
Jun 11, 2017 9:58 PM UTC

I encountered the same error, but due to a different cause, which required a different solution: My cloud backup program scans for file changes in real time and immediately uploads changed files to storage. The problem is that this will lock the files during scan and upload, which effectively blocks Lightroom from reading the file until the backup is done.

Solution: Exclude the folder "Lightroom Catalog Previews.lrdata" from the backup.

Security wise, to exclude the folder from backup isn't critical. After all, the content isn't essential as it will be rebuilt if lost.

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Participant
Oct 17, 2017 2:24 AM UTC

AHA!!! This is my solution.

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Participant
May 9, 2017 11:47 AM UTC

I imported some small catalogs into 1 master catalog and am having this problem.

I have deleted ALL .LRDATA folders on my system.

Renamed the Preferences.agprefs to agprfes.old.

I ran a test on the hard drive - runs clean.

Windows 7 and LR 5.7.1

Any other suggestions?

Thanks

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Participant
Apr 9, 2017 1:31 AM UTC

I have tried all of the solutions in this thread and I continue to get this error.  I can get Lightroom to open but while I am using it the error dialogue box pops up and Lightroom closes.

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dj_paige
Legend
Apr 9, 2017 1:45 AM UTC

If you have deleted the subfolder whose name ends with Previews.LRDATA and Lightroom opens and then subsequently gives this error, then I would say you have a malfunctioning hard disk, which is causing corruption of the Previews. So I would definitely run diagnostics on your hard disk to see if any problems are found; and probably you will need to replace it.

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Participant
Apr 9, 2017 2:30 AM UTC

I had seen that in another thread and ran check disk with no errors.  I just recently developed this issue after using Lightroom for a couple of days.  I just recently subscribed and installed it.  I have since reinstalled lightroom and tried all of the fixes I have found, nothing seems to work.  I am thinking it is an Adobe problem.

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