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1

"Updates have been disabled for this machine. Please contact your administrator."

Community Beginner ,
Jun 29, 2023 Jun 29, 2023

My creative cloud has never updated any apps, I always have to uninstall and re-install the newest verison. All my apps say "up to date" in the Creative Cloud app but they are aren't. I'm on a Macbook Pro running Ventura 13 but this has been an issue across all Mac OS updates.

 

I have tried deleting the AdobeUpdaterPrefs.dat file which i read about in another thread but it hasn't done anything. In the same folder is a file named aamul.log and when opened this is the latest addition (alongside some dates and times which i have removed) - 

 

Loaded at startup/logon.
UpdaterIsNotEnabled.
WARNING - Updater is NOT enabled.
Updater has never been run on the machine.
Window is NOT Elapsed.

 

How do i get Adobe Updater to run? How do I enable Adobe Updater?  Why has it never been run on the machine?

 

Please help, I'm at the end of my tether with Adobe CC right now...

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LEGEND ,
Jun 30, 2023 Jun 30, 2023
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Community Beginner ,
Jul 01, 2023 Jul 01, 2023

Apologies, I should've mentiothat it's a personal MacBook so I am the administrator.

 

CC shows all apps up to date and the title of this thread is the error I get when trying to update through the apps themselves.

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Community Beginner ,
Jun 09, 2024 Jun 09, 2024

Any solution to this?  I'm having the same issue.

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Community Expert ,
Jun 11, 2024 Jun 11, 2024
LATEST

Make sure you have the Adobe Creative Cloud application installed.

Use this application to manage your Adobe applications.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 14.5.1, PS 26.10; ) Camera Oly OM-D E-M1.
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