Skip to main content
T
THE FIRM
Participating Frequently
January 23, 2020
Answered

Unable to Update Lightroom Classic

  • January 23, 2020
  • 4 replies
  • 5928 views

Hi all,

 

I can't seem to update my Lightroom Classic (v. 8.3.1) app. I have a Creative Cloud All apps subscription and and apps like Premiere en Photoshop update automatically. I use Lighroom Classic (personal preference, instead of the new Lightroom) and it does not show up in my 'updates' tab or in my 'installed apps.' As far as I know I'm running the latest versionCreative Cloud (updates automatically) and I'm on macOS Mojave 10.14.6. I've thought about uninstalling my Lightroom but I don't wanna lose my library with 700+ photos in it. Does anybody know how I get my Lightroom and updating to function properly?

 

Thanks!

    This topic has been closed for replies.
    Correct answer dj_paige

    Perhaps a clearer screenshot of the 'included in your subscription' tab. Lightroom classic is under this tab even though I have it installed.


    So you should click on Install, it probably shows that it is uninstalled because you have LR 8 installed and you need to install LR 9

    4 replies

    S
    StephenAL123456
    Participant
    April 19, 2020

    I have lightroom classic 5.5 on my computer.

    I need to update to 5.7.1.

    The links are no longer visible on-line.

    Can someone please mail me a link or help me to get to the link that will actually download 5.7.1

    Do-gooders beware....that classic link is no longer available to the public at the public web sites. It must now be gotten in some other fashion.  If anyone can contact me, step me thought this I would appreciated it.  I'm not a computer geek and these links are now stale and behind the secenes i need assistance in getting that 5.7.1 download.

    S
    StephenAL123456
    Participant
    April 19, 2020

    disposable15@comcast.net please contact me there

    GoldingD
    GoldingD
    Legend
    January 23, 2020

    Ok, rereading, perhaps you are looking at Adobe Creative Cloud Desktop App.

     

    One possibility, close Adobe Creative Cloud Desktop App, then restart, force it's closure.

     

    And if it that, Sign out, then sign in

     

    And if not that uninstall Adobe Creative Cloud Desktop App. Download a fresh new copy and reinstall

     

    see: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

     

    and: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    and: https://www.adobe.com/creativecloud/desktop-app.html

     

     

      T
      THE FIRMAuthor
      Participating Frequently
      January 23, 2020

      Indeed, I tried updating via the Creative Cloud app, not via the App store.

       

      I already tried logging out and back in again and just now I also did an uninstall and reinstall, but that has, unfortunately, not fixed the problem. Lightroom is still not showing up as an installed app on my Mac and I really don't understand why.

      T
      THE FIRMAuthor
      Participating Frequently
      January 24, 2020

      When I do that it gives these as my installed apps, which is correct except Lightroom Classic is not given as an installed app (see first screenshot). Instead it's under the 'included in your subscription' section and is given as an app that needs to be installed still, even though it is installed (see 2nd screenshot). I'm guessing that's the problem, creative Cloud not recognizing the app is installed or something, but I don't know why or how.


      Perhaps a clearer screenshot of the 'included in your subscription' tab. Lightroom classic is under this tab even though I have it installed.

      GoldingD
      GoldingD
      Legend
      January 23, 2020

      Updates are accomplished  in the Adobe Creative Cloud Desktop App, not from a particular program, like Lightroom Classic, not from your OS App store or updates.

       

      Perhaps you were not clear in your posting as to if you are doing that?

       

       

        dj_paige
        dj_paige
        Legend
        January 23, 2020

        Uninstalling Lightroom does not make you lose your catalog with 700+ photos in it. 

         

        Nevertheless, this is the wrong thing to do. You may need to update your Adobe Creative Cloud application, and/or re-install that.

          T
          THE FIRMAuthor
          Participating Frequently
          January 23, 2020

          Does it keep my catalog? How can I make sure of this. I remember I've deleted the app in the past and that led to me losing my files, some I wanna make sure.

           

          As said in response to @davidg36166309 I tried uninstalling, but that did not work unfortunately.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices