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GoldingD
GoldingD
Legend
August 20, 2022
Released

P: Unused GPU drivers as out of date dialog - add [Do not show again] option

  • August 20, 2022
  • 40 replies
  • 8476 views

Looks as some members with dedicated graphics controllers and naturally integrated video controllers are receiving system compatibility reports about out of date drivers for the integrated video control, that on their systems are not used by Lightroom Classic.

 

They are finding that unhelpful and annoying.

 

See post: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-11-5-incorrectly-reporting-outdated-graphics-driver-on-dell-latitude-laptop/td-p/13149081 

 

hmm, I am clearly Adobe Community challenged, thought I posed as Bug, clearly I missed a step.

Ahh, and now moved to Ideas. Ok. Treat as not a bug, apparently as designed, so treat as an Idea, a request for change.

 

    40 replies

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    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    September 18, 2022

    Checked again. The version shown in the screen above is the latest for HD4000.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    GoldingD
    GoldingDAuthor
    Legend
    September 17, 2022

    For those wanting to exit Adobe over this, and I am not Adobe, if you have a dedicated GPU, and LrC is using it, as opposed to just a integrated video control, then this message is just annoying and meaningless. It is referring to the integrated video control most computers have on the motherboard, if you have an additional GPU on the motherboard, or a GPU card in the computer, then not an issue. If you have just a integrated video control, like on a cheap laptop, notebook, all in one, then an issue.

     

    So chill out. I posted this due to the huge numbers of complaints not answered by Adobe. Posted it as a bug, some one, a moderator or Admin, moved it to Discussion, later to Ideas, with no conversation as to doing so. In my mind this is a bug, as in a bad decision and a design error. LrC should be able to know that a GPU is in use and to care less about the antiquated video control.

     

    One thing I did not notice, but in plain sight, the message does mention videos, but does LrC use the integrated video control over the dedicated GPU? I think not.

     

    In my case I have the integrated video control turned off in my BIOS, so no application sees it. (no I have not inspected it)

     

    One group for who this is a huge issue sre those users with old laptops with only an integrated video control, where no device driver update is available. They have a heavy existence in posting(s) about AI Sky masking, an example of where an outdated integrated video control has them in a big hurt.

    B
    Bobcom
    Participant
    September 17, 2022

    After a recent update (couple of months ago), the moment I open Lightroom classic an annoying message appears on my screen. It tells me that I should update my Intel HD Graphics 4000 driver to avoid performance issues with video files. Since updating is impossible due to hardware incompatibilities (older Intel i7 laptop) and I don't do anything with video (not interested) I don't see any reason to follow this suggestion, but it keeps on popping up.
    I have removed all video files from my library and Lightroom directories, but Lightroom persists in telling me I should update my driver to avois problems with video files. I really hate this behaviour, and am thinking of switching to another postprocessing program, since in contrast to Adobe's claims there are alternatives to Lightroom. But I am not excluding the possibility that I have overseen an option to prevent these irritating messages from popping up, and would like to hear a solution before bidding farewell to Adobe.

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    September 17, 2022

    It's not just video files. The message also warns for instability. It does not seem you can dismiss it forever. Maybe if you turn off the use of the GPU in Preferences - Performance, although Lightroom may have already switched that off.

     

    -- Johan W. Elzenga
      GoldingD
      GoldingDAuthor
      Legend
      September 11, 2022

      deleated

      D
      Dietmar26058526g3y5
      Participant
      September 11, 2022

      Since my LRC 11.5 update i keep getting a pop-up message with a "Lightroom System Compatibility Report" when I start the programme.

      It suggests that a Onboard GPU driver may be causing problems with video material. However, my drivers are all up to date and I can't update to the driver suggested by LR (system out of date). Does anyone know how to disable the "Lightroom System Compatibility Report"? It's really annoying to have to work through this message every time I start up.

       

      Also, since the update to 11.5, the watermark graphics are no longer exported with the image. Only text watermarks are exported.

       

      It must have something to do with the last update. As soon as you go back to 11.41, everything works back as usual.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      September 11, 2022
      quote

      ...

      Also, since the update to 11.5, the watermark graphics are no longer exported with the image. Only text watermarks are exported.

       

      It must have something to do with the last update. As soon as you go back to 11.41, everything works back as usual.


      By @Dietmar26058526g3y5

       

      This is a known problem.

      Please take a look here: P: Edit watermark lightroom 11.5 must save as new ... - Adobe Support Community - 13162668

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      T
      th99
      Participant
      September 8, 2022

      Lieber Admin,

      da die seit Lightroom Classic Vers. 11.5 existierende unsinnige Meldung über das notwendige Update zu einem inaktiven GPU Treiber von vielen Usern bemängelten wird, wäre es angebracht dieses Thema von "Idee" (siehe Betreff) auf "Fehler" zu verschieben und vor allem kurzfristig zu beheben.

       

      Bis dahin werde ich - wie andere User auch - auf Ver, 11.4 zurückgehen.

        H
        hnmr
        Participating Frequently
        September 6, 2022

        Hi,

         

        I am using Lightroom Classic 11.5. 

        OS = Windows 10 64 Bit Build 19044

        I have added some more technical details from "System Info" of Lightroom at the bottom.

         

        Problem description:

        My PC has 2 graphic cards, one is built-in Intel HD Grphics 4000 and one is Nvidia Geforce GT1030. The lattest one is configured in Lightroom to be used as graphics processor. Actually, this Nvidia card is the main one, the monitors are connected there. The Intel is not in use.

         

        Each time I start Lightroom, it shows me the following warning:

        The point is that I am not able to find any drivers from Intel that would fulfil the requirement. An Intel-utility confirms that my drivers are up-to-date. There is just no update from the manufacturer. 

        I expect that Lightroom recognizes such situations and let me in peace with my Nvidia card, allowing me to disable the warning to appear again and again.

         

        There are more voices about this particular issue. Some people have returned to v11.4 to avoid this annoying dialog.

        Please treat this as a bug and provide a resolution.

         

        Best regards,

        Hermann 

        --------------

        Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
        License: Creative Cloud
        Language setting: en
        Operating system: Windows 10 - Home Premium Edition
        Version: 10.0.19044
        Application architecture: x64
        System architecture: x64
        Logical processor count: 8
        Processor speed: 3,5GHz
        SqLite Version: 3.36.0
        Built-in memory: 16269,7 MB
        Real memory available to Lightroom: 16269,7 MB
        Real memory used by Lightroom: 1473,0 MB (9,0%)
        Virtual memory used by Lightroom: 1631,6 MB
        GDI objects count: 768
        USER objects count: 2729
        Process handles count: 2393
        Memory cache size: 218,9MB
        Internal Camera Raw version: 14.5 [ 1177 ]
        Maximum thread count used by Camera Raw: 5
        Camera Raw SIMD optimization: SSE2,AVX
        Camera Raw virtual memory: 260MB / 8134MB (3%)
        Camera Raw real memory: 261MB / 16269MB (1%)
        System DPI setting: 96 DPI
        Desktop composition enabled: Yes
        Displays: 1) 1920x1080, 2) 1920x1080
        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:
        DirectX: NVIDIA GeForce GT 1030 (30.0.14.7141)

        Installed Plugins:
        1) AdobeStock
        2) Facebook
        3) Flickr
        4) Nikon Tether Plugin

        Config.lua flags: None

        Adapter #1: Vendor : 10de
        Device : 1d01
        Subsystem : 8c981462
        Revision : a1
        Video Memory : 1982
        Adapter #2: Vendor : 8086
        Device : 162
        Subsystem : 1621849
        Revision : 9
        Video Memory : 20
        Adapter #3: Vendor : 1414
        Device : 8c
        Subsystem : 0
        Revision : 0
        Video Memory : 0

         

        P
        PHCorrigan
        Participating Frequently
        September 6, 2022

        Here's the link: https://www.lightroomqueen.com/community/threads/lightroom-classic-11-5-and-intel-hd4600-graphics.46057/#post-1304708

         

        S
        sheldong26810370
        Known Participant
        September 5, 2022

        Waste  - there are at least 2 threads on this subject and really no response worth anything

        GoldingD
        GoldingDAuthor
        Legend
        September 5, 2022

        Do you have the link to that Lr Queen discussion, might be useful to add as to add more fuel to fire on this issue

         

        hmm, maybe this one:

        https://www.lightroomqueen.com/community/threads/version-11-5-new-update-requests-driver-update-need-to-switch-off-request.46019/

         

        And in that link, per Adobe, "by design" will that bit of design is lacking.

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