P: Unused GPU drivers as out of date dialog - add [Do not show again] option

Sorry, I was thinking this was the Lightroom Queen forum, which I've also reported this on. 

I have also posted about this on the Adobe forum and there have been no answers there either

 

By  PHCorrigan

Where? The old Adobe Forum no longer exists, link?

You mean this community, in fact in this very posting. correct?

I have also posted about this on the Adobe forum and there have been no answers there either.

Einfach bestätigen und irgnorieren. Leider kann man die Warnung nicht dauerhaft abstellen. 

Obwohl ich für Lightroom die Geforce GTX 1050 verwende - sie ist sowohl in Lightroom als auch unter Windows für LR aktiviert bzw. zugeordnet - wird seit Version 11.5 mit jedem Start die ebenfalls eingebaute Intel HD Graphics 630 von Lightroom als fehlerhaft bemängelt. Das Problem ist: bei dem Intel Treiber handelt es sich um eine auf Acer angepasste Version, für die es (derzeit) keine aktuellere Variante gibt.

Welche Auswirkungen hat diese Fehlermeldung? Kann diese problemlos abgestellt werden und wie?

Whoops - managed to skip pasting the following into the beginning of my above post.

I'll add a few more comments on this issue before I leave it to morph into whatever it'll become (bug? feature request? discussion idea?).

First, just for the record, and having neglected to mention this in either of my previous posts, despite the warning "you may experience degraded performance with video files and instability" I have had no instability issues prior to 11.5 with the then present driver or since the 11.5 update with my installed driver downloaded from Intel. I don't do anything with video files in Lightroom, so I can't speak to experience with that issue. If the mention of 'instability' applies only to video files, then this is an issue I'll not likely see.

Second, thanks to PHCorrigan, GoldingD and andrewm99048561 for providing info re: version number formatting and a reference to the xx-xx-100-8476 driver download link.

A couple of observations on the above then.

One, it would not have occurred to me that I would go to the Adobe site instead of the Intel site to find current drivers for my Intel hardware.

Second, that driver quite likely won't work for me. As andrewm99048561 noted, the readme file accompanying that driver package states that the software is applicable to 6th generation and later processors. My Dell Latitude E6540 has an Intel i7-4800MQ processor, which is a 4th generation (Haswell) component. I don't feel inclined to try a lab experiment to install this driver software to see whether it'll install and/or work on this platform.

Third, I'm intrigued that when I go directly to Intel's website and navigate through their support pages looking for the HD 4600 driver for Windows 10 64-bit I am never presented with this 27.20.100.8476 driver version as an available option to download. Again, the most recent version that Intel presents to me on their own support pages is the 20.19.15.4835 package version, which I have downloaded and installed.

This graphics hardware warning dialog, which doesn't appear until ~30 seconds after I start Lightroom and more than once interrupted the work I had started, is at best annoying, and at worst confusing (do I need some other driver? will I have problems if I try to do video inside of Lightroom? is my computer hardware no longer supported in some manner here?).

I really do believe that Adobe should do something with this, including clarifying the actual status of older graphics hardware that won't support their recommended driver as well as doing something about either eliminating the warning dialog or at least optionally disabling it via UI checkbox.

Thanks all for the feedback and info. Appreciated.

Looks like a bug to me.  I think they're only checking the last two parts of the driver ID.  There is a driver version 27.20.100.8476, but that is only for 6th and later generations of Intel graphics cards.  I have an earlier version, and have updated to the latest driver but I still get the message.  If Adobe are no longer supporting older graphics cards, they should make that plain.


https://www.geeks3d.com/20200729/intel-graphics-driver-27-20-100-8476-released-vulkan-1-2-145/

Adobe does refer to the driver version here - https://helpx.adobe.com/uk/x-productkb/multi/drivers-video-win-intel.html but no mention of what to do if you have a card that version won't run on.

jb.motohead

That bit in the Adobe report, 100.8476, would be the third and forth component of the driver version. That bit represents the build number. Syntax is nn.xx.xxx.xxxx,

• first set is for OS
• second set on older drivers may be 0, newer might be 20
• xxx.xxxx is the build.

somewhat dated source on that:

https://www.intel.com/content/www/us/en/support/articles/000005654/graphics.html

and yes, that reference does not match reality.

and, no, I see no such driver.