Known Participant

Question

exclamation point with black circle->corrupt image files in LR, how to fix?

Forum|Forum|5 years ago
April 5, 2020
4 replies
4027 views

Hi,

For the first time I have about 30 images that have an exclamation point in a black circle. It is not the white exclam point that makes you point LR to the correct location of the file. The images say that the file is corrupt and can not be edited. They can not be opened in pictures or photoshop. Adobe support tried to make a new catalog and reimport from the location on the hard drive and that didn't work either. I saw online that someone said it could be fixed by opening the photos in a new file. I don't exactly see what that means as I don't see how to open LR images in a "new file". Has anyone experienced this and found a fix? Does anyone know how to keep this from happening again? I've never had this happen before. Images from the same session are fine. Not sure why only about 40 are affected. Also, on the day I imported them a couple weeks ago they were fine and I was able to edit and use them. Same card, same camera as I always use and have used since then. Any help is appreciated!

chris

Problem or error

J

jpcgracz

Participant

I also had this problem. LR could not show the image, yet I could physically see it in Win Explorer. The root cause was a bad color profile that was applied to the image. To fix it, I opened the image in Photoshop. PS immediately reports the bad profile and asks if you want to open the file anyways. Do so. Then go into Edit -> Assign Profile... and choose an appropriate one for your image.

Go back to LR and delete the image from the catalog (do NOT delete from disk). Then re-import the photo by re-syncing the folder. Problem solved. Hopefully this is helpful to others.

H

hansmrotzek

Participant

I had this problem after copying a complex preset form one photo to the next. LR Classic 14.5 would not display these photos in full resolution anymore (if at all). The raw-files were not corrupted, which could be easily shown by opening them with other programs than LR.
This fixed my (Adobe's...) problem quickly: I sent all 'unreadable' photos from within LR to Photoshop using the ordinary context menu in LR, saved every single one in Photoshop without any further handling and returned them to LR.
All former processing in LR was included - which saved me a lot of time.

F

Felix5FBF

Participant

Hey there!

I had the same issue and was able to fix it by recovering the files from my nas. The problem poped up after redirecting old photos from the nas to LR. Files were corrupted but I was able to restore them from the other mirror of the NAS RAID. Maybe that can help the one or other person.

Cheers!

dj_paige

Legend

"I have about 30 images that have an exclamation point in a black circle. It is not the white exclam point that makes you point LR to the correct location of the file. The images say that the file is corrupt and can not be edited"

The files are corrupt and cannot be used. You need to restore backups of these photos. You also need to run diagnostics on your hard disk (the one with the photos) because it may be starting to malfunction.

Just Shoot Me

Legend

Screen Shot Please.

I personally have never seen, or don't remember seeing, an Exclamation mark in a Black Circle.

A Exclamation mark in a segmented square yes but not in a Black circle.

Try looking here.

https://community.adobe.com/t5/lightroom-classic/multiple-lightroom-errors/m-p/10111611?page=1

chrisn74356764Author

Known Participant

this is the exclamation point and also posted is the message at the top of the image. This error will not direct you to redirect LR to the image location. Never seen this before and not sure why it's only on about 30 of the images from that day and not on the rest from that day.

Just Shoot Me

Legend

Did you look at the link I included above?

In that conversation the OP had hard drive problems, wrong format of HDD. Once he corrected that and copied his images over to the new and properly formatted drive those exclamation marks went away.

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