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françoisd70267720
Participant
September 30, 2017
Question

Licence Number Lightroom 5

  • September 30, 2017
  • 3 replies
  • 5223 views

I bought Lightroom 6 to upgrade my lightroom 5 but i cannot find my licence number of lightroom 5.

Could you help me ?

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    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 30, 2017

    look here: Where can I find my License key in Lightroom?

    ABAMBO | Hard- and Software Engineer | Photographer
    dj_paige
    dj_paige
    Legend
    September 30, 2017

    If you have LR 5 still running on one of your computers, you can find the serial number by looking in the location given in this document: Where to find preference files for Adobe Photoshop Lightroom 5

    Which brings up an important point. You need to develop a method of keeping track of ALL of your serial numbers (not just Lightroom) so you never wind up in a situation again where you can't find it. I recommend a text file on your computer with an obvious name, which is backed up to the cloud.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 30, 2017

      I don't think that will give the complete serial number.

      Per Berntsen
      Community Expert
      Per BerntsenCommunity Expert
      Community Expert
      September 30, 2017

      Peru Bob​  wrote

      I don't think that will give the complete serial number.

      It does give the complete number, and it can be found even if Lightroom has been uninstalled.

      At least that's the case with Lightroom 5 on my Windows computer.

      hilataltatalimi wrote:

      I tried

      C:\ProgramData\Adobe\Lightroom\

      and it is actually an empty folder... does that make any sense? what can I do about it?

      Make sure that that Windows is set up to show hidden files and folders.

      Windows Explorer > Tools > Folder options.

      DdeGannes
      Community Expert
      DdeGannesCommunity Expert
      Community Expert
      September 30, 2017

      You can try the following.

      Login to your Adobe Account and search under Plans & Products and you should see the products you have registered with the serial numbers displayed.

      In the event you do not have an Adobe Account with your products registered then you can do a search for it within the registrary of the Computer where you have LR 5 installed. You should still find it there if it has been uninstalled and you did not manually delete the serial number from your computer.

      No to both the above then call Adobe direct for help.

      Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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