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DJRandall
Participating Frequently
November 6, 2016
Answered

LR6 develop module, image breaks into square frame during edit

  • November 6, 2016
  • 11 replies
  • 3915 views

I installed LR6 last week. PC is i7 with 16GB RAM, GTX1060 3GB with driver v375.63, Win10 Home 64bit. LR6 worked fine for the first few days. LR6 reports its using the GPU.

From today, when using the develop module the image frequently redraws into a grid of rectilinear 'sub-images'. Like taking an ordered Rubik's cube and scrambling it. It will flick back to correct rendering and then if I move the mouse, it's likely to scramble into sub images again.

Does anyone have any ideas what's triggering this or the solution?

This topic has been closed for replies.
Correct answer axmelissarios1

Hey DJRandall​,

I read through the release notes for v376.09 and confirmed with another colleague. This NVIDIA release fixes the tearing and checkerboard issue in Adobe Lightroom. You should be able to update the driver and have no tiling issues in Lightroom. Please let me know if you do update and how it fares.

Here are the release notes for your perusal as well: http://us.download.nvidia.com/Windows/376.09/376.09-win10-win8-win7-desktop-release-notes.pdf

You can find the part about Lightroom on pg. 10, titled "Changes and Fixed Issues in Version 376.09" under "Windows 10 Fixed Issues": "[375.86, GeForce GTX 960] Tearing, checkerboard corruption occurs in Adobe Lightroom. [1842089]"

Hope this gets everything up-to-date for you!

Melissa

11 replies

D
DJRandallAuthor
Participating Frequently
December 3, 2016

Hi Geoffrey

I updated my GTX1060 to 376.09 yesterday.

There's no need to uninstall the old driver first if you do the update using the 376.09 updater executable which you can download from the Nvidia website.

When you run the executable, if you select Custom install, it gives an option to do a clean install and completely remove earlier drivers. You also get options not to install the GeForce stuff and 3D rendering components.

It's very simple: not like the old days of uninstall GPU driver, reboot with display in VGA mode, install new driver, reboot etc.

DR

    G
    Geoffrey@Sydney
    Participating Frequently
    December 4, 2016

    OK- did the reinstall as per DR and sysinfo reports 376.09. No problems so far!

    Thanks

      D
      DJRandallAuthor
      Participating Frequently
      December 2, 2016

      Many thanks Melissa

      I processed a few more images with 375.63. I didn't have one instance of the image tearing into squares, so it seemed pretty stable

      I've now done a clean install update of the GPU driver to 376.09. Just opened the first image, and made a few edits and it too seems stable. I'll do a few more over the weekend and report back to say if it's still fine

      Thanks again for your help

      DR

        G
        Geoffrey@Sydney
        Participating Frequently
        December 2, 2016

        I have also re-enabled the GPU. Get transient tiling now, often a white block or a row of small tiles. This usually disappears if you move the mouse off the image to the thumbnail bar. A minor nuisance now.

        axmelissarios1
        Community Manager
        axmelissarios1Community Manager
        Community Manager
        December 3, 2016

        Hey Geoffrey@Sydney​,

        You're seeing tiling with which Lr version, which OS, and which NVIDIA driver?

        Let us know.

        Melissa

        Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
        D
        DJRandallAuthor
        Participating Frequently
        December 1, 2016

        Hi Melissa

        Just to update on this: I'm still using 375.63

        I've done a couple of processing session now with GPU acceleration enabled. Only 2 images per session. Each session I had LR open for about an hour - doing some file imports and cataloging stuff.

        In the first session, the very first image I opened in the develop module tiled immediately on opening. It split into a grid of 8 equal sectors, Then quickly reverted back to normal. It was little more than just flashing into the tiled state and back out. That was the only time I saw any tiling in that session.

        In the second session it's been fine. Not even flashing into the tiled state.

        I'll keep working with the 375.63 driver installed to get confidence that it's viable.

        I don't want to change something that's working

        regards
        DR

        axmelissarios1
        Community Manager
        axmelissarios1Community ManagerCorrect answer
        Community Manager
        December 1, 2016

        Hey DJRandall​,

        I read through the release notes for v376.09 and confirmed with another colleague. This NVIDIA release fixes the tearing and checkerboard issue in Adobe Lightroom. You should be able to update the driver and have no tiling issues in Lightroom. Please let me know if you do update and how it fares.

        Here are the release notes for your perusal as well: http://us.download.nvidia.com/Windows/376.09/376.09-win10-win8-win7-desktop-release-notes.pdf

        You can find the part about Lightroom on pg. 10, titled "Changes and Fixed Issues in Version 376.09" under "Windows 10 Fixed Issues": "[375.86, GeForce GTX 960] Tearing, checkerboard corruption occurs in Adobe Lightroom. [1842089]"

        Hope this gets everything up-to-date for you!

        Melissa

        Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
          D
          DJRandallAuthor
          Participating Frequently
          November 29, 2016

          Hi again Melissa

          I enabled the GPU and just did a very quick test with a couple of images

          1st image: As I started to move the exposure slider the bottom right quarter of the image tiled very briefly, just flashed the tile for <1s. I zoomed the image to 1:1 and back to FIT, no problem. I pushed the clarity slider around no problem

          2nd image: I did the same operations as above, no tiling observed.

          I'll process some more images this evening, with GPU enabled and see how it goes.

          One way or another I'll leave a comment to say if 375.63 works now or if the tiling issue is still there.

          thanks

            axmelissarios1
            Community Manager
            axmelissarios1Community Manager
            Community Manager
            November 29, 2016

            Hey again, DJRandall​,

            That sounds promising. Just to clarify, when I went to NVIDIA's Drivers page, these are the latest drivers I see for the GTX 1060 on Windows 10 64-bit:

            Looks like the one you're testing now is 375.63 (released Oct. 23rd though, so I'm not sure if that makes a difference). The one that I've seen testing on for no tiling is 375.95 (released Nov. 18th). The one pictured as undefined is the latest release (Nov. 28th), which is v376.09, and has not been tested. I'm reaching out to my colleague who tested the 375.95 release to see whether or not tiling occurs on the 376.09 release.

            Thanks again for all the detail and the testing as well!

            Melissa

            Melissa Rios, Product Manager, Community Experiences &amp; Platforms | Adobe
            D
            DJRandallAuthor
            Participating Frequently
            November 29, 2016

            Hi Melissa

            Thanks for the quick reply.

            After I found that v368.81 won't install with my GPU I've not tried to run LR with GPU acceleration enabled

            Windows device manager says I have 'Driver version 21.21.13.7563 dated 21st October 2016'

            I guess this is 375.63 in Nvidia's notation

            I'll enable it and see if I still get the tiling issue. From what you say above, it might be fixed.

            I see Nvidia now lists v376.09 as the latest driver for my GPU / Win10 64bit / UK English. I'll stay away from that one if LR GPU acceleration works fine with 375.63

            I'll check it this evening

            thanks

            D
            DJRandallAuthor
            Participating Frequently
            November 29, 2016

            ...then I found the newest driver supported by LR6 is not supported by my GPU as the GPU is too new. So still stuck using LR6 without GPU acceleration. Come on Adobe, catch up with Nvidia.

            axmelissarios1
            Community Manager
            axmelissarios1Community Manager
            Community Manager
            November 29, 2016

            Hey DJRandall​,

            Thanks for coming back to the thread to add that detail. Which driver version is that? V375.95 or v376.09? I was investigating 375.95 and it has cleared thus far, with no tiling issues.

            Please let me know if you see otherwise or if you're referring to 376.09.

            Melissa

            Melissa Rios, Product Manager, Community Experiences &amp; Platforms | Adobe
            D
            DJRandallAuthor
            Participating Frequently
            November 17, 2016

            Melissa

            Many thanks for your advice. I've downloaded the older driver from Nvidia. Now it's just a case of getting round to installing it, or waiting for Adobe to catch up with the drivers.

            axmelissarios1
            Community Manager
            axmelissarios1Community Manager
            Community Manager
            November 17, 2016

            Hi there, DJRandall​,

            Please refer to this help document that addresses tiling in the Develop module caused by an NVIDIA driver: Image previews and thumbnails look tiled or broken on Windows

            Let us know if you still have further issues. Please mark this as correct if it solved the issue.

            Melissa

            Melissa Rios, Product Manager, Community Experiences &amp; Platforms | Adobe
            shuttleman
            shuttleman
            Inspiring
            November 9, 2016

            I knew there was a good reason for me to read this board today.  I have a GTX1060 and I'm having the same problems. 

            D
            DJRandallAuthor
            Participating Frequently
            November 9, 2016

            Hi shutteman.

            Many thanks. The plot thickens! My PC is quite new, the GPU driver has the same install date as the date I set up the PC. It seems the change that started the 'Rubik scrambled squares' problem was the update from LR6 to LR6.7 on my system. I'm pretty sure I've been running the same GPU driver with LR6 as with LR6.7. When I was running LR6 with GPU enabled all the time, I didn't get this problem. It was only for a few days, but I think if it was going to trigger, it was long enough. It's a small sample and not a real test, but LR6.7 is looking like the suspect to me.

            regards

            DJRandall

            shuttleman
            shuttleman
            Inspiring
            November 9, 2016

            I just read some of your comments again.  You triggered one thing I failed to mention.  It is my observation (but can't confirm if I'm right) my problem only happens when I'm dealing with files that I have either created in Photoshop or have taken to Photoshop to edit and brought back (psd and tif).  I will have to keep an eye open to see if I'm right. 

            D
            DJRandallAuthor
            Participating Frequently
            November 9, 2016

            Many thanks Geoffrey@Sydney. It's nice to know it's not my PC or GPU but looks like an Adobe problem. I used LR last night for a couple of hours, with GPU disabled, and didn't get see the scrambled image problem.

            I'm now wondering what triggers it. It seemed to be worse after I'd opened an image in Photoshop Elements from LR and then reverted to LR. But that might just be coincidence.

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