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Dickname
Known Participant
May 7, 2020
Question

Problems with Lightroom and Nikon D780 NEF files

  • May 7, 2020
  • 15 replies
  • 4679 views

Hi, I am facing problems from time to time with the NEF files from my new Nikon. This is not constant the problem, but changes (... without reason). Yestday I did edit some pictures and today wanted to continue. Alas I get the messag that LR can't open the files. But I did edit them before...?!?
I have the latest camera raw installed, if I look at updates all the programs are up-to-date. Anyone else facing the same problem? What is the solution?

 

This topic has been closed for replies.

15 replies

JP Hess
Inspiring
May 15, 2020

Not sure what you expect to accomplish by installing Lightroom 3.2.1. As far as the problem you are faced with, the two programs really aren't connected. And judging from other things you have done, I question the wisdom of playing around with your Registry. Honestly, I don't know what you have done with your computer, and I don't know how to help you. I think your best bet is to contact Adobe Customer Care. In the meantime, good luck with whatever you do.

JP Hess
Inspiring
May 15, 2020

I didn't read that entire link, however "I think" it was only referring about moving the catalog to a different location. I'm not familiar with changing the installation path for Lightroom. I did find this short discussion that you might consider:

https://community.adobe.com/t5/lightroom-classic/need-to-create-a-custom-install-path-for-lr-cc-classic/td-p/9496550?page=1 

You might have to go online with Adobe chat to ask them unless someone else here has better installation skills. Sorry, I just don't know how to instruct you to change that installation path.

Click on the little "balloon" in the lower right-hand corner to initiate a chat session with Adobe:

Adobe Customer Care 

Dickname
DicknameAuthor
Known Participant
May 15, 2020

Hi Jim,

the thread did not work, could not find the described files. But thinking of it, I looked into my registry file. I know this is tricky, but made a back-up before that. In the registry file I found severel keys pointing to my F: drive as install path. I changed al "F:\Creative Cloud Files" into "C:\Program Files\Adobe", because that is where the installs should be. Even checked all other keys if there is a (Adobe related) key pointing to anything in my F-drive.

After the changes rebooted my desktop. DId a sanity check for registry errors and there were none. All programs (LR, Photoshop, etc) worked as expected. However the Creative Cloud still wants to install on my F-drive....

Like Denis suggested "....there ought to be an option..." I went into the location where the update tool is. But I did not find any configuration file there. When installing the updates from the Creative Cloud, there are three dots (options) behind the Install button. See picture below. But non of the options is indicating an install location. The only options are "Other versions" and "More info". [I used the cloud version of LR as example, so to not change anything from my working Classic LR.]

Because the Creative Cloud tool 'thinks' that LR and Photoshop are not installed, the butto "Istalleren"(= Install) is bold/highlighted. I tried this but also no options on where to install the software, it just puts in into "F:/Creative Cloud Files".
I think the only option left now is to chat with Adobe Customer Care. I will do that after this weekend. Please keep this thread open, so I can update you.

Best regards and have a nive weekend!

Bob Somrak
Legend
May 15, 2020

I think you change the default install location in the Creative Cloud app.  

 

Click the Gear Icon in the upper right and then click Apps in the dialog that pops up.  There is a "Install Location" section.  

 

M4 Pro Mac Mini. 48GB
DdeGannes
Community Expert
Community Expert
May 15, 2020

See the link below for should help. If that is not exactly what you wish to do then a simple search on Yahoo or Google will provide dozens of alternatives. I also believe when you are actually doing an install there ought to be an option there.

https://lightroomkillertips.com/moving-classic-catalog-different-drive/ 

 

P.S. Having another read of your post I think you have to treat this as moving to a new computer. Adobe Creative Cloud may consider that as an additional installation. The thing you will need to keep all your secondary Lightroom file connected with the new installation.

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
JP Hess
Inspiring
May 14, 2020

I believe, at least I understand, that you are using Windows 10. Unless you intentionally changed the installation path, this is where Lightroom Classic is installed by default:

If you changed that for some reason, and it is being installed on drive F then I wouldn't worry about it. What makes you believe the installation process is doing that?

 

The reason you want to compare the list of supported cameras is because Lightroom supports the same cameras as the Camera Raw that it states in the "About" screen. And since you probably have Photoshop installed, you want to ensure that you have the two programs coordinated.

Dickname
DicknameAuthor
Known Participant
May 15, 2020

Hi Jim,

yes, I am using W10. The location on my F-drive was an experiment from long ago. Now I removed the directory, but the Creative Cloud still wants to re-install at that location each time. Is there a setting in the tool that I can change to install in the wanted location? (The default path?)

Best regards, Dick

DdeGannes
Community Expert
Community Expert
May 15, 2020

Wow "Now I removed the directory,"

Is this a clue to the issues in the entire thread, I need to recuse myself.

Highly recommended reading for the weekend.

 

https://www.lightroomqueen.com/shop/adobe-lightroom-classic-missing-faq/ 

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
JP Hess
Inspiring
May 13, 2020

Not that this really matters, but just as a point of interest. When working with Lightroom Classic or even Lightroom (for the cloud), you aren't working with Camera Raw (the plug-in). When it identifies Camera Raw like it does in the "about" screen, it is identifying  which version of Camera Raw for Photoshop your particular version of Lightroom is compatible with. But Lightroom itself has that technology integrated in the program. The only time Camera Raw is updated is when the plug-in itself gets updated. A Lightroom update doesn't necessarily update Camera Raw. Like I said, nothing critical here, it's more of a for your information thing.

 

In my opinion, you would do well to uninstall that older version of Lightroom. It's confusing you and isn't doing you any good. But that is up to you.

Dickname
DicknameAuthor
Known Participant
May 14, 2020

Hi Jim,

I was unaware that the latest camera information is always inside LR. On the website I only saw the list of supported camera's in Camera Raw. Perhaps I needed to search better or read the text more carefully, but I did not see that.

 

Meanwhile: the second version of LR was installed on another disk (so not only another location on my C-drive). I was able to correct that, so now can work without problems on my D780 NEF files.


One point remains: I did try to see what 'update' from Creative Cloud does, but it looks like this is installing LR and/or Photoshop again on my F-drive. Where can I set the installation location?

Best regards, Dick

JP Hess
Inspiring
May 13, 2020

A new piece of information, at least new to me. It appears that you have got two different versions of Lightroom installed on your computer. I don't know how that has happened. Apparently the desktop icon is pointing to the wrong version. I would go to the folder in the Programs folder and find the executable file for Lightroom Classic and create a shortcut and copy that shortcut to the desktop. When you start Lightroom using the icon (The one that won't show your D780 files), when you check the "About" information in the Help menu, what version does it indicate you are using?

Dickname
DicknameAuthor
Known Participant
May 13, 2020

Hi Jim, thank you very much! That is (was) the problem....

Found that the not-working version uses LR 9.0 and the old Camera Raw. See snapshot. 

 

If I start with the link via Creative Cloud I get the latest versions of LR and Camera Raw.
How both can exist on my desktop I do not know, but I have to make a repair. But that must be no problem. This solves my problem!!! 
Best regards, Dick

JP Hess
Inspiring
May 12, 2020

This thread has gone inactive. I'm going to make one more comment and then I'm going to completely ignore it. I have been trying to provide assistance. I don't have the Nikon D780. However, I downloaded a series of sample images from a website (all NEF files). I have edited them, closed Lightroom, revisited them the next day and the next day, moved the images from an internal hard drive to an external hard drive, and have always been able to have access to the images to do whatever I wanted to do with them. 

 

I have been watching to see if you have been able to resolve your issue or have identified where the problem is. Just curious, but not trying to be obnoxious or anything like that. Just wondering what has happened. Your problem has had me puzzled.

Dickname
DicknameAuthor
Known Participant
May 13, 2020

Hi Jim, thanks for your advice sofar. Appreciated it!
The problem in not solved yet, but I have to continue with the project. After that I will do a complete removal / re-install of LR. Also with pictures shot on Monday I was only able to edit them via named EXE file. In fact what it does is open the Creative Cloud Desktop tool. If I start from there nothing is wrong. It is only the case with the D780 NEF files, so I still suspect that the latest Camera Raw update is not placed on the same location as the original location. So if I start with the Desktop icon I get the old version. But I have a saying (Dutch), which is something like: if things can be dona as it should, it should be done as it can.
Best regards, Dick

JP Hess
Inspiring
May 11, 2020

So where is the catalog located? Do you have more than one hard drive? Are you using external hard drives in addition to your computer hard drive? Are you using smart previews?

 

For your information I'm using Lightroom Classic 9.2.1, Windows 10 Home Premium. I have Lightroom Classic installed on my main (C) hard drive, which is a SSD hard drive. The catalog is installed in the default location Pictures\Lightroom folder. My pictures are distributed across two other internal hard drives. I have a few images on the SSD, but at the present time very few of them are linked to Lightroom.

 

This morning I opened Lightroom, which I closed on the two NEF files from the D780 that I downloaded from the Internet. I stored those in a folder in my Pictures folder on the SSD. As I expected, Lightroom opened and found the images without a problem. I was able to use all of the tools in the Develop module. So I really don't understand what is happening on your computer. There is no logical reason that I can see that you should have to go through a setup.exe every time you want to work on NEF files from the D780.

JP Hess
Inspiring
May 10, 2020

I'm not sure what you are referring to when you mention filter files and their location. Maybe I'm not up on filters. But you really shouldn't have to be messing around with the location of the catalog. That should remain constant. Unless you have done something different it should be in a Lightroom folder within the Pictures folder. That is the default location. Of course, the catalog can be in any folder of your choosing IF you have moved it. You say your catalog is growing fast (around 1 MB)? That's not very big at all. That seems a catalog with nothing in it. There is a tool to optimize the catalog. On a Mac it's under the Lightroom menu, on a Windows computer it's under the File menu. And if you're backing up your catalog on a regular basis there is an option on the back Dialogue to test the integrity of the catalog during the backup process. Are you doing that?

I never had to reset the location of my catalog. That information seems to be a constant. I have never had to run any kind of a setup.exe other than to install an update to Lightroom Classic. I haven't even seen the name of that file for quite some time now as those updates seem to be handled from the creative cloud manager. It notifies me when there's an update, does the updates, and I move on. Something just seems to be out of whack with what you are doing, it seems.

Dickname
DicknameAuthor
Known Participant
May 11, 2020

Hi, I meant the presets, etc. The catalog file is moved (more than a year ago) to another location. I wrote the size was 1 MB, but this should be 1 GB.

I never had any problem like the one I am facing now, but the camera I use is very New. Adobe has updated CameraRaw, including the D780 NEF.

The thing is that I was able to import at first. But I will take some other pictures to see if these NEF files give similar problems. If these are ok, I will delete previous series from LR and re-import them... I have to go on... 😉

 

JP Hess
Inspiring
May 10, 2020

What is this setup program that you refer to? Do you mean that you have to run this setup every time before you can work on these D780 images? What settings are you having to adjust in the setup program in order to make the editing possible? I have two sample NEF files from the D780 that I downloaded from the Internet. I'm using Lightroom Classic 9.2.1 on Windows 10 Home Premium. They load and edit without any issue. I can quit the program, return to the program without a problem. I will report tomorrow, but I don't expect any issue getting back to the images again.

Dickname
DicknameAuthor
Known Participant
May 10, 2020

I mean the setting within LR: location of filter files, etc. But also the file location where all edit info is stored, the catalog file (corrupt...?). But the strange thing remains that after running "Lightroom_Classic_Set-Up.exe" all seems well and I was able to edit my work on D780 NEF files.
[The catalog file is growing fast (~1 MB now). Perhaps there is a tool to verify the catalog?]