Sorry if this is double-posted: I can´t find my post from yesterday... I am back, with two new computers: 1 MacBook Air M2, 24GB RAM, and one MacBook Pro 16" with 32GB of RAM. On BOTH computers I can NOT run Lightroom. After several seconds there is a message, that no system memory is available. The Air ist restored from a backup, the 16" ist fresh out of the box an basically empty. Urgent help needed! Thanks in advance Wolfgang
wok, from your video, it appears you have some accessibility features enabled (high contrast it appears). Can you try turning those off? Turn off every option in System preferences->Accessibility->Display except "shake mouse pointer to locate", and hit "reset colors" in the pointer section. Especially the mouse pointer color option is known to cause a big memory leak on M1/M2 machines if it is not set at default but I would expect the other options do too. I know it is silly but worth a try.
Oh and I notice your mouse pointer is also set bigger than the normal size. Try putting that back at the default. It is also a good idea to go in the display's preferences too and set the magnification to default if you have changed that but it doesn't appear that you changed that from the video.
Did all that, still 90 seconds until stall. Which is ok, my first Ma hat 8GB RAM and stalled in 30 seconds, this one hat 24GB, so 90 secs is as expected. And: This is happening on TWO Maschines, one of them is freshly installed, no extras.
Ok, I THINK I found the bug. I wiped the 16" clean, installed the system and Adobe Lightroom. I did NOT use my Account, instead I opted for a new account and started the trial. I downloaded Lightroom - running perfect. It has to do something with my Adobe-Account. I thought, the easiest way is to just cancel my old account and use my new test - account, but Adobe will charge me nearly 30 bucks for cancelation??????
How can I solve this Problem?
How do I reset my old Account OR
how to contact Adobe to NOT pay 30€, just to get a working Software?
I am posting now under a new account. That worked for some hours, now I am back to "normal".
90 Seconds, Memory is used up.
Ok, now it gets strange: LAN-Cable disconnected, WLAN off, Start LR: uses around 600MB RAM, stays that way. Switching on WLAN, adding a photo, doing corrections, syncing to cloud: uses around 1,88GB RAM, stays that way. Quitting LR and restarting with WLAN on: Memory immediately starts running full.
Same with only LAN-Cable. Switching of WLAN/disconnecting LAN after start of LR does not stop the rapid loss of RAM. It has to do with LR on startup getting in the cloud and running wild.
BTW: Its several Macs on several different Networks, two WLANs, ohne mobile Hotspot, two LAN-Networks.
Thgis indicates that the problem has to do with the cloud sync somehow. What happens if you turn off syncing (click the cloud icon and pause it)? Can you see any syncing problems (look in the bar on the left) if you log on to https://lightroom.adobe.com?
Very strange. Do you have anything in the cloud that is you don't have a backup of? In other words, could you reset your library and start over? If this is the case (you have nothing in the cloud you don't have backups off), the trick to start completely fresh is to go to https://lightroom.adobe.com click on the little icon that looks like a nose in a circle on the upper right side of the website and select account info. Here you can choose to "delete Lightroom Library". After you do this, find the Lightroom library file on your hard disk. It is in your Pictures folder in your Home folder on your Mac. The name will be "Lightroom Library.lrlibrary" (or equivalent in your language). Just drag that thing into the trash after you have deleted the Lightroom library online. Now start Lightroom Cloudy Desktop again and it should create a new empty Library.
Again ONLY do this if you are convinced you have nothing essential in the cloud that you cannot lose. But this is the way to start completely fresh.
That is crazy! This really doesn't happen when you are logged onto another creative cloud account? It sounds like you need some help directly fom Adobe people because there must be something weirdly wrong with your account even though I have no clue what that could be. There is a support chat feature somewhere that might help if you can get them to escalate.
I tested it wirh a new account, and that worked. I cancelled my old account and used the new account, and after several hours I hab the same problem again on the new account.
I searched th Adobe site for contact to support, but I found nothing. "Real help by real people" leds to this forums,
If you go to http://adobe.ly/yxj0t6 there should be a chat icon bottom right. That'll take you to chat, or at the top of that chat box is an "other options" with a telephone number.
_______________________________________________ Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
Found it an started a very productive session with Adobe. The looked on the computer, I uploaded a crash-log and now I am eagerly awaiting answer (and a solution, to be fair!)
Nothing. There was a mail from Adobe, tehy are busy identifying the big, but there is still no solution - despite two technical sessions and two times: "Aw, we found the bug and it will be fixed in an upcoming relase".
That release - if it exists - did not make it to my computer until now...
🥱
So: Ligthroom still not usable on my M2 Air with 24GB of RAM...
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