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P: Crash 5.0 - fixed 5.1 - crashing again in 5.2 (Windows video)

Explorer ,
Oct 27, 2021 Oct 27, 2021

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Windows 11, RTX3080, intel i7.

I've reinstalled Lightroom and deleted the cache, to no avail. Any idéas? (Works fine on my other computer, Surface Pro 7, Windows 10.)

See the screen recording: (this depicts the crash at a much slower speed, possible due to recording 4K screen.)
https://1drv.ms/v/s!AkUfVfS9fxHTiaw5vADJ4u2ave7Usg?e=lXaTbC
(Same file as attached.)

Bug Fixed
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correct answers 2 Correct answers

Explorer , Apr 17, 2022 Apr 17, 2022

A developer asked me to close MSI afterburner before starting Lightroom. If I do that, Lightroom works 100%. If MSI Afterburner is running, Lightroom crashes. It's as "simple" as that. 🙂 Happy times!

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Adobe Employee , Apr 11, 2022 Apr 11, 2022

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Status Fixed

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Explorer ,
Apr 13, 2022 Apr 13, 2022

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I'm sorry to say that my computer still crashes with the same error message. How about you @Kaputnik?LR 5,3 crash.png

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Did you submit a crash report under the email you use on this forum, @JesperJohag 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Apr 14, 2022 Apr 14, 2022

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Yes! I did a new crash report just now. :^)

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Explorer ,
Apr 14, 2022 Apr 14, 2022

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If I revert to version 5.1 Lightroom works just fine.

If some developer has the time and wants to remote control my machine to check something out, just reach out.

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Thank you. I found it and attached it to the reopened bug.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Sending you a direct message.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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For now the update seems to work on my machine 🙂

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Explorer ,
Apr 15, 2022 Apr 15, 2022

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Congratulations! 🙂

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Explorer ,
Apr 17, 2022 Apr 17, 2022

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A developer asked me to close MSI afterburner before starting Lightroom. If I do that, Lightroom works 100%. If MSI Afterburner is running, Lightroom crashes. It's as "simple" as that. 🙂 Happy times!

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