P: Crash on brush use (9090703)

[Magdalena5C2E]

Please help. The brush tool and sky detection crashes and closes Adobe Lightroom every time. Why?

[Rikk Flohr: Photography]

I've located your submitted crash report - thank you. I've logged a bug in the system for your issue. Please stay tuned to this thread for additional information. 

[dune17856]

I'll second that any help!
Lightroom 7.1.2 crashes just by hitting the healing icon on right toolbar. Never gets into function. this issue has pretty much existed for me through multiple versions of Lightroom. Submitted umpteenth crash report today 2/9/24.

[Martin_999]

I think my problems started befire 23H2 as well - but they seem worse now since the upgrade... not entirely sure to be honest...

[Jaysen34969756wj4f]

Lightroom (cloud-based) on my laptop keeps crashing when trying to use the brush and healing tools. They worked fine up until a few weeks ago, now they crash as soon as i click either icon. I've re-installed the program, cleared the caches, but it's still happening. Help?

[Rikk Flohr: Photography]

An update was released for your version of Lightroom today. Please update and verify that you are still experiencing this failure. If you are, please respond to this thread. Thank you!

[Jaysen34969756wj4f]

i'm still experiencing the freezing when attempting to heal or mask

[Rikk Flohr: Photography]

@Jaysen34969756wj4f  Please go to Help>System Info… and provide us the exact installed version number of your software. 

[Jaysen34969756wj4f]

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

[Rikk Flohr: Photography]

@Jaysen34969756wj4f  

The reason I ask is that I can find no Crash Reports for your Adobe ID under 7.2 - only under 7.1.2. 

To Confirm: 

• You have had a crash while using the brush under 7.2
• You did see an Adobe Crash Reporter Dialog
• You did fill it out with your Adobe ID (the email you use in this form) and submitted it

[Jaysen34969756wj4f]

the adobe crash reporter dialog box no longer shows up. the lightroom software now just freezes and closes. i'll try it again, but the last few times when i go to use the heal or create a mask tool, it just freezes....i wait... then the program closes. 

[Jaysen34969756wj4f]

ok now the program says 'not responding'... but eventually unfreezes. so the current problem is, it freezes temporarily (about 2 or 3 minutes) anytime i try to use the mask and heal tools.

[Martin_999]

7.2 update seems to have cured my problems - thanks

[Jaysen34969756wj4f]

it seems to be working now, the freezing has stopped, thank you.

[Jaysen34969756wj4f]

Update. I spoke too soon. The Healing tool still isn't working right. When i select healing, the program freezes for 20 seconds or so, and anything i try to do within healing after that results in another long freeze of the program. IF I wait and do nothing, it completes the task, but if I try to do other things, I get 'LR is not responding', and have to close the program. Creating a mask layer works fine, but healing is still unuseable. Help?