P: Generate Remove/AI Selections fail during export

[marcella_5983]

Since the new update in Lightroom (8.31), when I export an image, items I've removed with generate remove do not apear in the exported image.

[Ashley38252521fsv4]

After uploading my photos onto LR, I am receiving the "update AI settings" and when I try it 

says "something went wrong" I can't access any of the AI editing after updating the app and restarting my computer.

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

[Estiven38117091li6c]

Buenas, desde que actualice a la version más reciente tengo un problema al momento de exportar fotos que les hice alguna correción con la herramienta quitar. El problema es que no exportan con las correciones que les hice a la foto, se exporta como si no hubiera hecho alguna correcion. No se si a alguien mas le pase lo mismo.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[JohanElzenga]

What file format did you choose for exporting? If you export as 'Original' or as DNG, then this is expected behavior.

[sezaaru]

Hi there.

I've been using lightroom to edit our vacation pictures. The AI remove is super duper great for casual users like me but I noticed that when I export my pictures (multiple pictures in one go), some of the exported (usually one or two out of all pictures),  the edited part (specifically AI remove edits spots) are not being processed. I have to review all exported photos just to be sure the pictures are just what I wanted.

I wonder if Im the only one experiencing this.

All original files are iphone pictures in HEIC to be exported to jpg.

Windows 11

Lightroom 8.3

Intel i7 14650HX 16GB

Nvidia 4060 8GB

[Estiven38117091li6c]

Exporto las fotos en jpg

[puguhw82279439]

Me too, I only realized it after I had already sent the files to my clients. I'm really embarrassed because I delivered photos that were not supposed to be included, messy and bad ones. I've sent a complaint via email, but I haven't received any response yet.

[Astonishing_Galaxy5E33]

Hallo,

ich habe eine Serie Bilder bearbeitet und alle mit Haut-Retusche. 

Nachdem ich sie exportiert habe, ist aber bei einigen Bildern die Haut-Retusche nicht vorhanden!

Wie kann das sein? Ich habe schon alles durchgeschaut - im Editor ist alles zu sehen -  habe nochmal die KI-Einstellungen neu geladen - aber das behebt das Problem nicht.

Kann jemand helfen?

LG

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us with your software's installed version number. 

[Astonishing_Galaxy5E33]

Lightroom-Version: 8.3.1 arm64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL-Version: 1.41.0.11
WF-Version: 7.3 5f6f02e
VF-Version: 1.0.154
HIL-Version: 40501
CAI-Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH-Version: 5.2

Betriebssystem: macOS
Betriebssystemversion: macOS 15.4.1 (24E263)
Anwendungsarchitektur: arm64
Computermodell: Mac16,7 / Apple M4 Pro
Anzahl logischer Prozessoren: 14
Für Lightroom verfügbarer phys. Speicher: 24.576,0 MB
Von Lightroom verwendeter phys. Speicher: 3.738,0 MB (15,2%)
Von Lightroom verwendeter Peak-Speicher: 4.380,0 MB
Cache-Speichergröße: 2.748,9 MB

Interne Camera Raw-Version: 17.3.1 [ 2227 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 8
Camera Raw SIMD-Optimierung: Neon
Virtueller Speicher in Camera Raw: 224MB / 10240MB (2%)

Anzeige: 3456x2234

Informationen zum Grafikprozessor: Metal: Apple M4 Pro
Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I4_GPU4, Hardware: success, Software: success, al: Ja, dl: Nein
Medienfähigkeit des Betriebssystems: true

[Rikk Flohr: Photography]

@puguhw82279439  Please go to Help>System Info… and provide us with your software's installed version number. 

[Rikk Flohr: Photography]

@marcella_5983 
@Astonishing_Galaxy5E33 

Can you post a screenshot of your Export Dialog as it is configured during the Export failure in this thread for review? 

[Astonishing_Galaxy5E33]

Sorry: wie geht das/wo finde ich das Dialogfeld

[Astonishing_Galaxy5E33]

[ryan.yoe]

I'm in the same boat as you. I've had a good amount of photos being exported without the edits I've made via the AI removal feature. Still unsure of what's causing it, but it's aggravating. Maybe it has to do with the constant need of having to update the AI settings for certain photos? I'm unsure.

[puguhw82279439]

hi, here it is

Lightroom version: 8.3.1 x64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL Version: 1.41.0.11
WF Version: 7.3 5f6f02e
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. MS-7E02 / 12th Gen Intel(R) Core(TM) i5-12400F
Logical processor count: 12
Processor speed: 2.4 GHz
Real memory available to Lightroom: 16223.3 MB
Real memory used by Lightroom: 1593.7 MB (9.8%)
Virtual memory used by Lightroom: 2689.4 MB
Memory cache size: 397.4 MB

Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 221MB / 6063MB (3%)
Camera Raw real memory: 355MB / 16223MB (2%)

Display: 2560x1440
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3060 (32.0.15.6636) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[puguhw82279439]

what?

[Rikk Flohr: Photography]

@Astonishing_Galaxy5E33  Thank you for the screenshot. I've configured a Windows machine to export with the same settings, and I am unable to reproduce this issue using 8.3.1. Either AI Selections, Generative Remove areas, or both in tandem appear on the exported JPEGS. 

My first guess would be that the video driver is out of date on your machine. You should install the latest Studio driver from your Video Card Manufacturer's website to ensure you are up to date. 

If that fails to correct the issue, then you should export a DNG file with the edits intact and post it here for us to review. 

[Astonishing_Galaxy5E33]

Auf einem Mac gibt es keine Möglichkeit, Grafiktreiber-Updates manuell zu installieren. Die werden mit dem Betriebssystem zusammen aktualisiert. Und da habe ich das neuste Update installiert. 

[Astonishing_Galaxy5E33]

An den Raw-Dateien liegt es nicht, da es manchmal funktioniert und manchmal nicht (gleiche Datei/gleiches Foto). 

[puguhw82279439]

So how is your investigation? The problem is still exists

[puguhw82279439]

So how is your investigation? The problem is still exists

[Astonishing_Galaxy5E33]

@Rikk Flohr: Photography 

Bei mir besteht das Problem auch noch!

@puguhw82279439 Ich habe es mühsam hinbekommen, die Fotos in kleinen Schritten, immer nur wenige auf einmal zu exportieren. Also z.B. 3 Fotos ausgewählt, dann im Exportdialog die Vorschau kontrolliert: wenn die Bearbeitung dort vollständig angezeigt wird, funktioniert auch der Export mit allen Bearbeitungen. Ist natürlich unglaublich mühsam und keine Lösung - aber ich bin froh dass es so geklappt hat, weil meine Kunden eben warten. Aber für uns Dienstleister darf es solche Ausfälle der Software nicht geben...

[puguhw82279439]

I did the same way as you, but 800 photos/costumer and half of them need ai generation is such a nightmare

[carpcarpcarp]

I am working with Lightroom CC on a 2023 Macbook M3 Pro, running Sonoma 14.3. My Lightroom is up to date, running Version 8.3.1. I am experiencing a problem where my photos do not export with their healing brush edits.

After I am finished editing my raw photos, I batch export them to JPG. The exported JPG photos show the proper lighting edits, but not the healing brush edits. This bug does not occur to the same picture every time; when I re-export the exact same batch of photos (without changing any settings), random photos will export without their healing brush edits.

Additionally, when I export a photo individually, it exports fine without any error, and has its proper healing brush edits. The problem only occurs when I batch export more than a few photos at a time. 

The preview of the photos in gallery view show up with their proper healing brush edits. All pictures are showed as updated and synced. There is also a reddit post posted 14 days ago describing my exact issue. 

Please help -- this problem is driving me crazy, and I have tried everything to fix it!