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5

P: Import stuck on checking free space on disk

Explorer ,
Jan 06, 2019 Jan 06, 2019

When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

Bug Fixed
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macOS , Windows
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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

T

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Status Fixed
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51 Comments
Adobe Employee ,
Aug 20, 2024 Aug 20, 2024
LATEST

@kentarnold75 

Would it be possible for you to supply us with a diagnostic log that is captured immediately after waiting for a few seconds after the "checking free space" message?

For LrDesktop

  1. Go to Preferences
  2. Account Section
  3. Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

 

Rikk Flohr: Adobe Photography Org
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