P: Lightroom Crashing when Exporting Images (10252973)

[michael freddiem81290235]

hello, Whenever i export images even if it's just one lightroom freezes and then i see the following:

After this is just closes. I've tried uninstalling, doing a clean uninstall etc. I think the problems started when i updated windows or when i updated lightroom.. not sure. Is anyone else having this problem? I can also send the crash report if that's needed. I don't think it's an issue with the ram, i have 32gb's of DDR5 ram and a 4060 for my gpu. 

Thanks in advance for your help!

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Are you using version 8.1? 
Do you use a different email address when filling out the crash report?

[michael freddiem81290235]

I'm using Lightroom version: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024). It should be the same email. I didn't file a crash report.

[Rikk Flohr: Photography]

Please let me know when you crash again and have filled out the crash report. 

1. Fill out the report
2. Screenshot it
3. Submit it
4. Post the screenshot in the forum
   
   Thank you.

[michael freddiem81290235]

oops sorry i missed that, i filed the report but didn't screenshot, i can do that again

[michael freddiem81290235]

sorry i can't get a screenshot, it seems it just automatically sends reports now, i think i checked that box when i sent my first report

[Rikk Flohr: Photography]

I was able to locate your crash report and logged a ticket for the team to investigate. 

Thanks for your report. 

[JulieKmoch]

Michael, could you please try disabling "Apply content credentials" to see if it stops crashing?

[Arnold-Norway]

I tried this with my W11, exported different photos with and without credentials, and it works fine every time.

Lightroom versjon: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024)
NGL-versjon: 1.39.0.9
WF-versjon: 7.1 8eff0d6
VF-versjon: 1.0.154
HIL-versjon: 40501
CAI-versjon: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH-versjon: 5.0

Operativsystem: Windows 11
OS-versjon: Windows 11 Pro (2009)
Programarkitektur: x64
Systemarkitektur: x64
Datamodell: Multicom Z370-Pro4-Desk / Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
Logisk prosessorantall: 12
Prosessorhastighet: 3,6 GHz
Virkelig minne tilgjengelig for Lightroom: 16317,6 MB
Ekte minne brukt av Lightroom: 1891,7 MB (11,5%)
Virtuelt minne brukt av Lightroom: 3263,0 MB
Størrelse på minnebuffer: 3823,2 MB

Intern Camera Raw-versjon: 17.1 [ 2098 ]
Maksimalt trådantall brukt av Camera Raw: 7
SIMD-optimalisering for Camera Raw: SSE2,AVX,AVX2
Virtuelt minne for Camera Raw: 291MB / 6110MB (4%)

Visninger: 1) 2560x1440, 2) 1600x1200
DPI-innstilling for system: 96 DPI
Mørk modus: Nei
Skrivebordskomposisjon aktivert: Ja
Inndatatyper: Flerberøring: Nei, Integrert berøring: Nei, Integrert penn: Nei, Ekstern berøring: Nei, Ekstern penn: Nei, Tastatur: Nei

Informasjon om grafikkprosessor: DirectX: NVIDIA GeForce RTX 3060 Ti (32.0.15.6590) - 8 GB
Detaljer om grafikkprosessor: lastet inn: Ja, støttet: Ja, beregn: Ja, init: I4_GPU4, hard: success, myk: success, al: Ja, dl: Nei
OS Media-funksjon: true

Programmappe: C:\Program Files\Adobe\Adobe Lightroom CC
Innstillingsmappe: C:\Users\arnol\AppData\Roaming\Adobe\Lightroom CC
Bibliotekmappe: C:\Users\arnol\AppData\Local\Adobe\Lightroom CC\Data

[michael freddiem81290235]

I don't use content credentials and have only used them once so i don't think they're the issue. Do you mean disable them completely somewhere in settings? Thanks

[Arnold-Norway]

I think export without credentials is unchecking the checkbox for include credentials in the export window.

[michael freddiem81290235]

yeah thanks. I'm already doing that

[michael freddiem81290235]

I've tried that and it's still not working, are there any other options?

I appreicate the speedy replied and impressed with adobes customer service as i really do need to be able to export my images for my photography

[JulieKmoch]

I'm checking with engineers on this. Meanwhile, a few other paths to try to get your files out:

1. Sign into https:\\lightroom.adobe.com and try exporting from there. Options on the web are limited to small or full size JPEGs, though.

2. Lightroom mobile has export options similar to the desktop app.

3. If you have access to Photoshop, you could try right-clicking the photos and choosing Edit in Photoshop, where it preserves edits by creating a new TIFF file. I don't know whether that would hit the same roadblock.

4. If this is new to 8.1, you could try an earlier build of Lightroom.

[JulieKmoch]

One more idea, and I would actually try this first. 

1. Quit Lightroom desktop.
2. In Windows Explorer, go to \Program Files\Adobe\Adobe Lightroom CC.
3. Find the file "adobe_c2pa.dll" and rename it - add "-xxx" on the end. This will cause Content Credentials to not work. I know you said you're not using it, but from what we can see, that's where the crash appears to be happening. 
4. Relaunch Lightroom and try exporting again. 

Please let us know if that works.

[warm_athlete1453]

Can anyone help: 

Dell XPS15 2022. Nvidia 3050TI GPU. win11.

No joy so far with Adobe help.

In last month: 

• LR crashes whenever i save a picture or if i try to open preferences.
• LRC crashes on catalog selection page.
• PS and PP seem to be ok.

I tried updating all drivers, reseting PC (windows) twice. one to remove all apps and files.

But no joy.

HP laptop works ok...

Anyone got any ideas!

cheers Andy

[kaigon222]

thanks this fix from JulieKmoch WORKED for me i am so happy i can edit all my xmas / holiday pics now

[michael freddiem81290235]

Thank you! Yes i can't remember which but that worked, sorry for the late reply, i wasn't able to reply before for some reason. Lightrooms been working fine since.