P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

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LEGEND ,
Nov 07, 2019 Nov 07, 2019

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Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

Bug Acknowledged
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2020 Oct 20, 2020

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

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209 Comments
Community Beginner ,
May 13, 2020 May 13, 2020

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Also out of interest, does anyone here also have this problem, where you can't import using the SD card option (which also only seems to affect network drives)? I wonder if there is some underlying permissions issue in LRCC. https://feedback.photoshop.com/photoshop_family/topics/import-error-files-could-not-be-downloaded

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New Here ,
May 13, 2020 May 13, 2020

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Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...

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New Here ,
May 13, 2020 May 13, 2020

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@rikk what are your NAS settings? SMB? What operating system are you using?

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Windows 10 and Mac 10.14.6 (both hooked to same Nas but using different virtual drives)
Mac Uses SMB
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 13, 2020 May 13, 2020

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Can you update to Mac OS X Catalina latest version 10.15.4? And see if it still works?

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Adobe Employee ,
May 13, 2020 May 13, 2020

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No. This machine cannot be updated. I do have a separate MBPr that is 10.15.4 that is configured for a different catalog (Adobe ID). It works fine also. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 13, 2020 May 13, 2020

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hmmmm..., I just found this but haven’t tried it:
https://discussions.apple.com/thread/...

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New Here ,
May 13, 2020 May 13, 2020

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@rikk What do you think about this behaviour?

Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...

@ALL Has someone exactly the same pattern?

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New Here ,
May 14, 2020 May 14, 2020

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Didn't work for me. Still looking for an idea/answer to solve the problem.

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Adobe Employee ,
May 14, 2020 May 14, 2020

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Thanks for the continued detailed updates Moe. This thread is ported directly into our bug where we are investigating this issue. The more information we have the better. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 14, 2020 May 14, 2020

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@rikk btw Lightroom Classic tries to sync all >100k photos also and nothing happens/changes since months. Any ideas?

Let me suggest it again, lets do skype/zoom session together with some of your developers and users from this forum.

I don't have the feeling that we move forward here... If you have a different view, please tell me.

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New Here ,
May 14, 2020 May 14, 2020

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As soon as the network drive is not available, Lightroom (not Classic) works with the cloud smoothly. I see the read information about the missing drive as workaround sign :).

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New Here ,
May 19, 2020 May 19, 2020

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About 10,000 photos left. Once again, process has ground to a halt. 

Image is not available




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New Here ,
May 19, 2020 May 19, 2020

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What kind of setting do you use? Lightroom Version, MAC OS/windows, NAS, SMB, ...?

@Rikk Do you have any updates?

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New Here ,
May 19, 2020 May 19, 2020

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Lightroom 3.2.1
MacOS Catalina 10.15.4
FreeNAS 11.3, connecting via SMB over ethernet.

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New Here ,
May 20, 2020 May 20, 2020

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There is an article how to use a network drive/volume with Lightroom. It’s about iSCSI. It’s German but maybe it helps you.

https://blog.notebooksbilliger.de/so-...

@Rikk Why doesn’t Adobe help with this kind of solution?

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New Here ,
May 20, 2020 May 20, 2020

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So..., let me say the iSCSI way with globalSAN initiator works. My lightroom is connected and is currently downloading all images. Let's see the next days and weeks, but for now it looks very good.

Who thinks, if Adobe will present a solution?

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Is there any update on this?  Recent comments have been relating to NAS , however i'm using an external drive connected via USB-C; and lightroom on my desktop is unusable, as it simply hangs whilst trying to sync....

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Problems still exists after the latest Lightroom update (v3.3)

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New Here ,
Jun 18, 2020 Jun 18, 2020

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As an update, i uninstalled my desktop lightroom (and chose the option to NOT retain settings etc).  After reinstalling, This seemed to resolve the issue, and i have a number of files with sync error, but this isn't preventing ongoing syncronisation.

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Thanks Martin I may try that. Losing settings - does that mean LR has to relink all photos in the cloud with the network location you point it at when you first open it as new again? I'm assuming the entire library gets rebuilt?

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LEGEND ,
Jun 21, 2020 Jun 21, 2020

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Phew Adobe, at least we got a new splash screen (which also fits very good to the offered dark mode), I was worried for a bit you don't take those issues here seriously. 

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Unable to connect to network. Mac is up to date and so is Lightroom CC. I am at the point where it is time to find new software. Three hours and have not been able to work on 10 pictures.

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Community Beginner ,
Jun 27, 2020 Jun 27, 2020

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Well I uninstalled Lightroom, removed preferences and everything, reinstalled and didn't even choose to save originals locally, and I'm still getting the error. I thought it was only if you tried to save originals to external locations, but somehow I'm still getting the error.

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New Here ,
Jun 27, 2020 Jun 27, 2020

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I had the same unable to connect to network error plus my Mac would crash. Used the chat tech support and after about 2.5 hours things seem to be OK. Proxie settings were changed, a couple of Lightroom folders were changed to read and write, and my library was re-synced. To do this I had to give control of my computer to tech support.
I still get the connect error but it usually lasts no more than a minute.
All this started after the last Lightroom update. So as of right now everything is back to normal which means importing, exporting, syncing and moving within Lightroom are all painfully slow. 

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