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39

P: Lightroom iPad/iPhone Device overheats & brightness dims

Community Beginner ,
Dec 19, 2017 Dec 19, 2017

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I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

 

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

 

Has anyone else experienced this?

 

 

Thanks,

 

 

Steve

Bug Unresolved
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iOS: iPhone , iPadOS

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correct answers 1 Pinned Reply

Adobe Employee , Jan 11, 2022 Jan 11, 2022

Converting this to a bug just to be clear that we do acknowledge the reports here and have a ticket logged for the engineers to investigate.

 

Please share specific steps used when this occurs.

--- 

February 5, 2024 Update
[WORKAROUND]

Although it's not ideal, it may help if you enable ‘battery saver’ mode, which throttles the GPU then Lightroom performs much more slowly BUT the overheating/screen dimming issue no longer occurs.

 

 

Status Acknowledged

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Community Beginner ,
Aug 14, 2024 Aug 14, 2024

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After some update there is a change. The phone (iphone 15 pro) still heats up quite a lot, but despite this the screen does not dim, photos zoom in and out without lags. BUT sliders, brushes, etc. are still laggy, works with a delay, as if you are working in power saving mode

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Adobe Employee ,
Aug 27, 2024 Aug 27, 2024

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@senya_jp please try out the new Import setting in the 9.5 version, Pause sync while importing
That should help some more when it comes to overheating issues.

 

Thanks,
Ignacio

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New Here ,
Aug 30, 2024 Aug 30, 2024

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For me this is also not the solution for overheating.

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Community Beginner ,
Sep 01, 2024 Sep 01, 2024

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Still overheating and hence sliders start to lag bla bla bla. Nothing's changed

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Community Beginner ,
Sep 01, 2024 Sep 01, 2024

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UPD:  my phone is now so overheating that the screen is fading. It's literally impossible to work, maybe it's time to get off the couch? It's absurd that some photo editing app can't JUST WORK on an iPhone 15 pro. People pay money for this.

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New Here ,
Sep 07, 2024 Sep 07, 2024

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Just popping in to say that I'm experiencing this issue still in 09/2024 on my iPhone 15 Pro Max 512GB. I'm on the latest version of IOS and have the most recent version of LightRoom Mobile on my phone. 

I've experienced this issue with my iPhone 8 Plus, iPhone 11 Pro Max, and now my iPhone 15 Pro Max. This issue, in my experience, was never fixed in any update despite what has been said in the thread by Adobe employees. I wish there was a statement explaining exactly how/why this was happening. Saying they've addressed and fixed the issue to me means that they are aware of a causation, which I have not been able to find in any patch notes. 

I will say if you use Lightroom while charging either via usbc, lightning connector, or especially a magnetic charger, the iPhone will overheat much more quickly leading to the screen dimming issue quicker. Other than this, I myself cannot pin down exactly what seems to be a causation. Masking and ai presets seem to result in the issue much more quickly, but for me it doesn't really matter what is done, eventually at varying rates the iPhone will overheat and the screen will dim beyond a useable brightness at some point, usually within 10-30 minutes, but almost always on the faster side of this rate. 

I really hope there's a way to fix it soon as these days I can't really edit from my PC so I rely on my iPhone. 

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New Here ,
Sep 20, 2024 Sep 20, 2024

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Esto es una sugerencia de mejora en la aplicacion.

se podria añadir de alguna forma el nuevo game mode de

ios 18. de esta forma podriamos obtener mayor rendimiento, o en su defecto, si no se obtiene una diferecia sustancial en el rendimiento, igual en la duracion de la bateria hay mejoria, o reducir el calentamiento excesivo en largas jornadas editando fotos.

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New Here ,
Oct 22, 2024 Oct 22, 2024

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Experiencing the same overheating issue on Ipad pro M4, Lightroom 9.5.1.

 

Any advice?

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Hi, iPhone 15 Pro Max user here. I had my phone in 100% battery, started using LR and 30 minutes later it has 78% battery and was overheating. This happens every time I use this app. Adobe can you do something please?? We pay a lot monthly and we deserve more. Thanks.

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Explorer ,
Oct 24, 2024 Oct 24, 2024

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LATEST

Yup. Adobe should be ashamed. I just got home from a 3 week vacation shooting a ton of raw photos on Leica. Lightroom mobile was continuing to overheat and drain battery. I'd have to force quit and reboot everytime I opened it to prevent my phone from draining by dinner. I had a friend at Adobe look into this for me. He said they know the problem is still happening but can't reproduce while in debug mode. They call it a Heisenberg. I call it super lame. Rewrite it from the ground up. While you're at it rewrite everything. Especially After Effects... and fire that entire team. 

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