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131

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

LEGEND ,
Aug 17, 2020 Aug 17, 2020

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Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

Bug Fixed
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iOS: iPhone , iPadOS

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correct answers 2 Correct answers

Adobe Employee , Nov 12, 2021 Nov 12, 2021

Updating Status

Status Fixed

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Adobe Employee , Aug 18, 2020 Aug 18, 2020
Updated 8/19/2020. 3:30 PM Central:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers hav...

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310 Comments
LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Subscribed no watermark

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Me too, I have the free version

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Same here - all photos, presets and settings are gone after the update yesterday (ios: lightroom mobile App)

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same here, all presets are gone........ (ios too)

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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What can happen if I uninstalled the app in the meantime?

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Me too, I’m subscribed and all my pictures from last year and presets are gone 😞 Will you fix it?

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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I have the same. I’m subscribed

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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I am not subscribed. I am using the mobile version free and I have the same problem since yesterday. All my photos and presets of this year were deleted. The last photo I can see is from December 2019.

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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i’m not subscribed. but i’ve been editing on lightroom for years and have tons of presets and they are all gone. all my photos are gone. i’m freaking out!! PLEASE HELP!!!

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Lightroom presets and 900 photos are gone. How to fix this?

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same here, I really need all my photos and presets (which were bought and expensive) back! I need them for my job and I feel confused 😕 subscribed

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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I lost all of my presets and edited photos. I'm unsubscribed.

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same here. Please Adobe, solve this! We trust you. Our work is on the line!

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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I lost all my presets and edited photos. I’m unsubscribed

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New Here ,
Aug 19, 2020 Aug 19, 2020

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The same. I’ve lost over 1k photos. This is “the best” gift for the International photography Day ever! I’m subscribed

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New Here ,
Aug 19, 2020 Aug 19, 2020

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The same. I’ve lost over 1k photos. This is “the best” gift for the International photography Day ever! I’m subscribed

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same. I lost all my presets and photos since 2017! Is this something that can be fixed? This is devastating

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Same. All data, photos, presets- gone. Unsubscribed free version. I’m so upset.

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Sorry I’m unsubsrcibed, tried to edit my post but I can’t, anyway waiting for solving this problem!

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same whit me. All data, photos, presets- gone. Please fix this. I need my presets.

I was unsubscribed when disappeared, but signing up thinking it was because of my free account.
Pleaseeee FIX

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same thing: no presets and photos. We hope you fix this soon.

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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I have the same problem. Most of my photos and all of my purchased and free presets are gone. Please fix this asap, i need all of my presets for my work :") thankyou. ( i'm unsubscribed)

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same thing: no presets and photos. We hope you fix this soon.

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Same here. From Spain. Woke up today morning and everything is GONE. My job depends on Lightroom. Don’t understand how can Adobe could make a mistake like this..

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Ugh I couldn’t find help until now so I uninstalled. Ughhhhh great. I’m subscribed and I’ve checked the website, all gone.

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