P: Mobile (Android): Raw photos are being imported as black and white

4 Votes
Explorer ,
Oct 21, 2017 Oct 21, 2017

Copy link to clipboard

Copied

Hi. When I import RAW (*.RAF) photos into Lightroom CC (Android) directly from my Fujifilm X-T20 into Samsung Galaxy Tab Android tablet, they appera black and white. If I do the exact same on Samsung Galaxy S7 phone (Android), they are imported correctly (colour).

I made a screenshot. First picture (chronologically last one - smiling girlfriend) is imported using Phone. It is in colour everywhere. Two other pictures (chronologically first, cat on balcony and less smiling girlfriend) are imported using tablet, being incorrectly black and white.



More funny things:

1) When imported on tablet, they appear B/W only on tablet, after they sync also to the phone, they appear in colour

2) When I edit this badly imported photo in tablet, they will stay B/W forever, even on other devices

3) When I import pictures using phone, they appear in colour on Phone and also on tablet.

4) More sofisticated scenario - when I import pictures using Tablet (they appear B/W) and the open it in phone (in colour) and I make basic edits on tha phone like crope, exposure and so on... these changes sync between phone and tablet in a way that the picture is edited BUT still B/W on a tablet! 

This is so weird behaviour.

Bug Acknowledged
TOPICS
Android

Views

175

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 26, 2017 Nov 26, 2017
Sorry, we're still looking into this issue. Let me ping the eng team 

Votes

Translate

Translate
29 Comments
LEGEND ,
Oct 21, 2017 Oct 21, 2017

Copy link to clipboard

Copied

Same thing here, importing photos from my X-T2 directly into LR CC on my Tab S3 tablet. Showing up fine on my Note 8 though.

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

Thanks for this reply, I was just about to buy a Tab S3 to fix this 😄

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

Hopefully it's just a bug with tablets that will be fixed soon

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 29, 2017 Oct 29, 2017

Copy link to clipboard

Copied

No response from Adobe yet. What a surprise...

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 04, 2017 Nov 04, 2017

Copy link to clipboard

Copied

Now I'm facing this issue also on cellphone.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

Same problem for me, on both a tablet (Pixel C) and a phone (Pixel), also with Fuji (X-T20).

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

I'm having these problems in my LG-V30 with my Fuji(X-T20) RAW photos (uncompressed and lossless compressed) as well. I think I used snapseed (or google photos) once and after the metadata was messed up and the photo size reduced the file (still a RAF) appeared in color in lightroom mobile but was not usable.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

I have the same issue with a X-Pro 2 and Samsung Galaxy S8 Plus

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

X-pro 2, same problem. There has got to be a solution

Votes

Translate

Translate

Report

Report
New Here ,
Nov 11, 2017 Nov 11, 2017

Copy link to clipboard

Copied

I contacted support via chat and they said they will escalate this as a bug, but they haven't gotten back to me yet. Maybe someone could contact Adobe Support over the phone and post some updates here?

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 13, 2017 Nov 13, 2017

Copy link to clipboard

Copied

It is kind of random in m case. Today I imported several photos and they were in full colours. But the other day, again, all Black and White, I do not write it here over and over again, but it is happening a LOT.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 26, 2017 Nov 26, 2017

Copy link to clipboard

Copied

Sorry, we're still looking into this issue. Let me ping the eng team 🙂

Votes

Translate

Translate

Report

Report
New Here ,
Dec 02, 2017 Dec 02, 2017

Copy link to clipboard

Copied

I'm having the same issue, but on iOS and with a Fuji X100F. When importing directly to the app, some RAF files open fine, but most open as black and white and I can't bring them back to color. The only way to make it work was to import them on the desktop app and sync to the cloud. Then it opens fine in the app.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 02, 2017 Dec 02, 2017

Copy link to clipboard

Copied

Thanks everyone for your patience, we've been able to confirm a fix that will make it into an upcoming release. We hope to have this out in a few weeks.

Votes

Translate

Translate

Report

Report
Contributor ,
Dec 02, 2017 Dec 02, 2017

Copy link to clipboard

Copied

Ive started a thread about this happening with Lightroom CC on my Windows 10 PC. No issues importing to my iphone/iPad or LR Classic but if LR. CC is at the start of the chain its all black and white once imported. I can change back to colour, but. Something is obviously not right here.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 02, 2017 Dec 02, 2017

Copy link to clipboard

Copied

That's great! Is the fix confirmed for iOS too?

Votes

Translate

Translate

Report

Report
New Here ,
Dec 02, 2017 Dec 02, 2017

Copy link to clipboard

Copied

Thanks for the update, Josh.
Is this related to camera profiles? It feels as if the black&white camera profile is being mistakenly applied but with no UI to change it. Are there any plans for supporting camera profiles in an upcoming version of Lightroom CC? We really love the Fuji camera profiles available in Lightroom Classic and it's such a shame we can't use them in CC.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 03, 2017 Dec 03, 2017

Copy link to clipboard

Copied

Yes, that does seem to be related to the problem--a bug in which the incorrect profile was selected automatically. We had identified and resolved a similar issue previously for iOS.

And, yes, there are plans to provide access to the camera profiles in all versions of Lightroom CC.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 03, 2017 Dec 03, 2017

Copy link to clipboard

Copied

@luis, are you seeing this problem on iOS? We had resolved a similar issue quite a while ago and as far as I know, there's no open issue on iOS.

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 04, 2017 Dec 04, 2017

Copy link to clipboard

Copied

I have the same issue on iOS. Images imported from the Fuji X-T2 show up as black and white in Lightroom mobile for the iPad but show up fine in the camera roll.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 04, 2017 Dec 04, 2017

Copy link to clipboard

Copied

@Josh Yeah, it happens on iOS too. I've tried to reproduce again and some of the files that didn't work before started working, but some of them still were being imported as black and white.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 07, 2017 Dec 07, 2017

Copy link to clipboard

Copied

@Josh... I am on ios11.2 (iPad Pro 12.9" Gen 2 2017). I have used my Lightning to SDCard reader and imported all of my uncompressed RAF (Fuji X-T2) in color to the Photos app successfully. 
When I load Lightroom mobile, it shows them in color as well. But as soon as it imports to Lightroom, they become B&W with no option (that I can see) to change them back to color.

Im leaving on holiday with this setup in 4 days for a photo trek and urgently need a solution here. Please help!

Votes

Translate

Translate

Report

Report
New Here ,
Dec 07, 2017 Dec 07, 2017

Copy link to clipboard

Copied

UPDATE: for any iOS users... you may be happy to hear that the images are imported in color and you only need to edit them in any way on Lightroom CC Mobile to restore the color instantly. Its still annoying but at least it has a possible use in urgent needs like mine. Hopefully the same goes for you all. You can see my specific iOS discussion here: 

https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-mobile-ios-raw-raf-importing-as-...

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 10, 2017 Dec 10, 2017

Copy link to clipboard

Copied

Another problem with the Fuji file. I don't know if it is linked but when I'm trying to export the photo after the post-processing done in LR mobile with my Oneplus 3T, the photo is in B&W. Any idea?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 30, 2017 Dec 30, 2017

Copy link to clipboard

Copied

Any update on this? Still an active issue (at least it is for me).

Votes

Translate

Translate

Report

Report