• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

P: Ricoh GRIIIx camera matching profiles missing in LR mobile

Community Beginner ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

Ricoh GRIIIx camera matching profiles are missing in LR mobile, but present in LR desktop.

 

I'm running the latest version on both my iPad and iPhone, same result, but they appear fine on my Mac 

 

 

Bug Fixed
TOPICS
iOS: iPhone , iPadOS , macOS

Views

674

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Pinned Replies

Adobe Employee , Aug 20, 2023 Aug 20, 2023

Cross-referencing from previous thread

Status Investigating

Votes

Translate

Translate
Adobe Employee , Aug 23, 2023 Aug 23, 2023

No longer an issue.

 

Status Fixed

Votes

Translate

Translate
9 Comments
Community Beginner ,
Aug 05, 2023 Aug 05, 2023

Copy link to clipboard

Copied

Further to this, I'm seeing inconsistent behaviour with Lightroom mobile even picking up the Adobe profiles for most raw files.

Files from the same day often don't have Adobe profiles available, some do and some don't. None have the Ricoh profiles 

 

IMG_0635.jpegIMG_0636.jpegIMG_0632.jpegIMG_0634.jpeg

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

Hi @Rikk Flohr: Photography I can see you've moved my post here, but this appeared to be a thread for new camera matching profile requests. 
Ricoh GRIIIx profiles are already available in LR desktop, but aren't appearing in LR mobile for me (across several devices)

 

further to this, behaviour within LR mobile for my Ricoh DNG files is erratic, with even the basic Adobe profiles only appearing for some photos. This makes editing my Ricoh GRIIIx files impossible on LR mobile, hence the general technical support request made initially.

 

is there any other avenue I can pursue for help with Adobe as right now I've no editing option for these photos whilst travelling, any help would be much appreciated

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

Copy link to clipboard

Copied

Cross-referencing from previous thread

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

We've reviewed your report and are able to see profiles for the Ricoh GRIIIX profiles. Can you select a raw file/dng file again and confirm that the profile does not appear. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

Thanks @Rikk Flohr: Photography - I can confirm this is now working as expected for me.

 

Cheers for fixing it!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

Thank you for confirming

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

No longer an issue.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

Votes

Translate

Translate

Report

Report
New Here ,
Nov 12, 2023 Nov 12, 2023

Copy link to clipboard

Copied

Hello! I came across this thread and I am also currently having this issue. I don't have the Ricoh GR3 camera matching profiles. How was it resolved? 

IMG_1557.png

Votes

Translate

Translate

Report

Report
New Here ,
Nov 12, 2023 Nov 12, 2023

Copy link to clipboard

Copied

LATEST

If anyone else has this issue, it did resolve for me. I waited a few hours with Lightroom mobile running and now the camera matching profiles are there!  

Votes

Translate

Translate

Report

Report