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Can’t import Images from whatsapp

Community Beginner ,
May 28, 2018 May 28, 2018

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For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

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correct answers 1 Correct answer

Adobe Employee , Jun 25, 2018 Jun 25, 2018

It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

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New Here ,
Aug 31, 2018 Aug 31, 2018

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What about photoshop in creative cloud? I am unable to load images sent to me via whatsapp in photoshop... and no it doesn't need to be updated. In fact, it used to work just fine.

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New Here ,
Aug 16, 2019 Aug 16, 2019

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I've got Elements Organizer 2019 still doing this. Is there not a fix yet?

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Explorer ,
Mar 10, 2021 Mar 10, 2021

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Good Day.

Is there a patch for InDesign CS6 for the issue where the whatsapp photos doesn't import.

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New Here ,
Jul 06, 2018 Jul 06, 2018

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yes please.. huge prolem

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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There is a free and open source utility to fix this issue. I've created it several months ago: https://github.com/cdefgah/whatsapp-jpeg-repair

 

Compiled binary releases here: https://github.com/cdefgah/whatsapp-jpeg-repair/releases

 

Expand "Assets" section and download binary package, relevant to your platform.

MacOS users, please note the important section in the readme file.

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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Having this issue again!

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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Try this free and open source utility to fix broken whatsapp images: https://github.com/cdefgah/whatsapp-jpeg-repair

By the link posted above there is source code and documentation.

To download compiled binaries check this link: https://github.com/cdefgah/whatsapp-jpeg-repair/releases

Expand "Assets" section and download binary package, relevant to your platform.

MacOS users, please note the important section in the readme file.

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Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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Still having this issue, Illustrator 2022 v.26.0.2

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Enthusiast ,
Jan 14, 2022 Jan 14, 2022

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I think all adobe software doen't support .jpeg image from whatsapp until today. I don't know why.

-Office : Adobe || Home : Resolve-

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New Here ,
Jun 04, 2018 Jun 04, 2018

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I'm having the exact same issue, won't open anything from WhatsApp,

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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I have created a free and open source utility to fix this to fix broken whatsapp images.

The source code and documentation: https://github.com/cdefgah/whatsapp-jpeg-repair

 

Compiled binary releases: https://github.com/cdefgah/whatsapp-jpeg-repair/releases

 

Expand "Assets" section and download binary package, relevant to your platform.

 

MacOS users, please note the important section in the readme file.

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New Here ,
Jun 06, 2018 Jun 06, 2018

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I am also having the same problem for approximately 2 weeks now

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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Easy fix. Open first the Whatsapp image on any image viewer and then save them as jpg. I use IrfanView which helps me also to enlarge images without loosing our resolution

 

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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In case you have many broken files it would be better to process them at once. I've created a free and open source utility to fix this issue.

Source code and docs: https://github.com/cdefgah/whatsapp-jpeg-repair/releases

Compiled binary releases: https://github.com/cdefgah/whatsapp-jpeg-repair/releases

 

Expand "Assets" section and download binary package, relevant to your platform.

 

MacOS users, please note the important section in the readme file.

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New Here ,
Jun 07, 2018 Jun 07, 2018

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i am also having this problem,

photoshop alerts "could not complete your request because a SOFn DQT or DHT jpeg marker is missing"

HELP!!!

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New Here ,
Nov 23, 2018 Nov 23, 2018

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same problem as me

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New Here ,
Jun 08, 2018 Jun 08, 2018

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Aynı hata ile karşılaştım. Bazı "JPEG" formatlarının sıkıştırılması sırasında yaşanan bir sorun var. Detaylı teknik bilgiye sahip değilim. Ama çözümü basit. JPEG uzantılı dosyayı, "PAINT" programında açıyorsunuz ve hiçbir değişiklik yapmadan! "KAYDET" diyorsunuz.

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New Here ,
Jun 11, 2018 Jun 11, 2018

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Ok, i found a workaround on Mac:

Change the file extension from *.jpeg to *.jpg.

Right click and open the files in the Screenshot-app that appears in 'open with'.

Hit 'save' and close Screenshot.

Now I was able to open the files in Photoshop.

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New Here ,
Jun 27, 2018 Jun 27, 2018

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Just called Adobe Support. They told me that some video cards aren't compatible with the last Photoshop update. You have to update your driver, if it doesn't work, you have to open the image in Paint, save as jpg again and than open in Photoshop.

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New Here ,
Jun 27, 2018 Jun 27, 2018

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That is what I am doing at present. It's a pain having to go through paint .Never had problem with my old element 8 .Vijay

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New Here ,
Aug 30, 2018 Aug 30, 2018

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First of all, my apologize if I mispelled some words but english is not my mother tongue.

When I import WhatsApp pictures from my cellphone to my laptop there is no problem, but when I import WhatsApp pictures using photoshop it appears an error.

I changed the extension from ".jpg" to "jpeg" and the error was solved.

I hope it helps you, guys

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New Here ,
Sep 16, 2019 Sep 16, 2019

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Thanks pal. Solved my problem

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New Here ,
Aug 31, 2018 Aug 31, 2018

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Open picture with Paint. Re-save as JPEG.

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New Here ,
Sep 01, 2018 Sep 01, 2018

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This Works. THANKS!

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Community Beginner ,
Sep 18, 2018 Sep 18, 2018

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Just open it in PAINT then save it (just open and hit the icon save whitout doing anything else) and there you go... now Photoshop will open it whitout problems

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