Cancel Test Subscription

[Guest]

I don't know why I have a test subscription, there was no opt-in. Now the App synchronizes everything with the Adobe Cloud, so that I'm unable to use the Adobe Scan App anymore. I can not stop the upload to the cloud and can not cancel the test subscription.

What can I do?

[Charlie.D]

Hello @Deleted User 

Are you asking about Lightroom or Adobe Scan?  I see a free Lightroom trial is enabled for your account, and I can get that trial disabled for you, but I don't understand how that would affect Adobe Scan.  Adobe Scan should continue to work regardless if you are using Lightroom or not.  Is the problem perhaps that you signed back into Adobe Scan using a different email ID than your previous use?

Without really understanding the problem here, I will stop your Lightroom Trial now.  (I can re-enable it later if you like--just reply back here to let me know).  Again, I don't think this will affect Adobe Scan in any way. 

If you continue to have problems with Adobe Scan, please ensure that you are signed into the correct account.  If you need additional help with Adobe Scan, I urge you to post in the separate forum for that product to get help as soon as possible -- Adobe Scan forum is: https://community.adobe.com/t5/adobe-scan/ct-p/ct-adobe-scan

Thank you!

[Guest]

Thank you for your answer.

I am asking about both. Suddenly the Lightroom trial started, inlcuding
uploading my pictures automatically, and I'm not able to disable the
upload somewhere. So quickly there were 6 GB taken.

At the same time, I wasn't able to upload documents to the document
cloud in the Adobe Scan app, there it says my account has reached the
2GB limit. But there are no documents in it. Also no link to a trash, if
it exists.

This is why I posted the problem to the Lightroom Community.

I'm not able to delete the uploaded pictures. In the down left corner of
the cloud documents in the creative cloud it just says 6,7GB with a
warning sign.

I use the same Adobe ID in both apps.


So long story short: My cloud space of both apps is shared. 2GB in
total. I deleted all documents which were uploaded within the Adobe Scan
app. I logged in to the Creative Cloud and tried to delete all uploaded
pictures, but it's not possible, they are not shown there. So, the
pictures I can not delete are blocking my cloud space I need for the
Adobe Scan app to work.


Kind regards

Robert

[Charlie.D]

@Deleted User 

Thanks so much for the additional details!  I understand now -- the storage quota was shared, and the huge amount of uploads from LR filled up your free 2 GB storage for Scan. 

I already turned off the Trial for LR, but the files that are already uploaded will remain in cloud storage. 

I could ask the server team to empty your account, but I worry this will also delete all the files you have in Lightroom on your device.  If you don't care about the photos inside Lightroom, and they still safely exist on your iOS Camera Roll or other location, then I can empty your account. 

However, if any photos inside Lightroom are important to keep (they are your only copy, or they have important edits you do not want to lose), then I would prefer to re-enable Trial for your Lightroom app and ask you to delete unwanted files (plus empty the trash in Lightroom) to decrease cloud storage used.  I can then disable Trial again.

Can you tell me how you wish to proceed?  

[Guest]

Jap, the problem is a bit complicated because it's the same account but
the free version of the Scan app is limited to 2GB and the LR Premium
version is up to 1TB. But even if there is not a single document the 2GB
are blocked by the uploaded photos. So it's shared space and also not.
It's a bit confusing...


The easiest way is if you would ask for emptying my account. I have a
backup of all my photos and edits, so it's fine when I would lose all
the files also on my device. No problem 🙂


Thank you so much for your quick response and great support!


My two cents: It would be great in general to have more control within
the app. The cloud sync started automatically without my permission and
now I had to contact the support to clean up my mess. I don't need the
subscription every single month and was thinking of subscribing when I
need it. But it will be the same problem the next time then. But beside
of this I really like LR on my iPad and also really like the scanner.

[Charlie.D]

Hello again Robert

Thanks for confirming already you do have your photos/edits backed up outside of Lightroom.  I do believe you are giving me permission to delete all files in your Lightroom account, but just for sanity could you confirm once more with a direct statement like: "Yes, please delete all the files from my Lightroom account"

"The cloud sync started automatically" this is mysterious to me as well.  In the past, this happened whenever a free LR user visited lightroom.adobe.com in a browser.  However, the UI changed some time ago, so that one must choose to start the trial.  Your experience makes me wonder if there is still some corner of the site that is still automatically starting the trial.  If you could remember and share any specific details about what you were doing, did you visit some specific view of lightroom.adobe.com, etc, that would help a lot. If you did visit this Lightroom web app site, was it on the desktop or in a mobile device browser?  So far, I haven't been able to find steps to reproduce your issue.

Kind regards,

Charlie

[Guest]

First things first:

Yes, please delete all the files from my Lightroom account.

And now how everything happened.

So I'm just talking about the apps. I use LR on my iPhone and my iPad. I didn't use it for a while and when I opened it the last time (I guess there were a few updates in the meantime), I had to login again. The pictures I edited before were still there. My trial was activated without confirming anything (at least I don't remember, but I usually don't take offers like this) and I also didn't take notice of it. Then I imported new pictures and edited them, just wondering why I'm able to use the repair tool 😄

Then everything was done and two days later I wanted to use the Scan App and the rest of the story you know already. So I figured out, that the sync in LR was active, then I tried to delete the uploaded pictures online in the Creative Cloud, but nothing showed up there, then I opened the Lightroom Web App on my Desktop and saw that the pictures were synced (so it worked perfectly, if I wanted it to be synced 😉 ).

And then I texted here.

Hope this is helpful!

[Charlie.D · Accepted solution]

Hello @Deleted User 

The account data has been deleted.  Thanks for outlining your workflow.  Only visiting Lightroom Web could have triggered the kind of Trial that had started for your account.  The next time you sign into Lightroom Mobile, it should seem as though it's your first sign in -- the account will be pristine as if it's your first use.  I hope this unblocks your Adobe Scan storage.  Please reply back if you need anything else.

Kind regards,

Charlie