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Cannot sign in to Lightroom - App shows trial on macOS

New Here ,
Jan 06, 2022 Jan 06, 2022

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I am trying to get into light room and it keeps telling me to start a free trial even though it is purchased. I click stgart free trial and then says i have already purchased it and then kicks me. WHAT IS GOING ON??!! I need this for work, please help.

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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Hi,

 

We're sorry about the trouble with Lightroom. Would you mind sharing the version of Lightroom you're using along with your computers macOS version?

You can can also try the steps suggested here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Let us know if it helps!

Regards,

Nikunj

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