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Download from Web - Zip files are corrupt

Explorer ,
Feb 28, 2025 Feb 28, 2025

Hey Rikk, 

 

I've finally restored all of my photos, but I wanted to bring another issue I've noticed to your attention. When attempting to download them from the web version, every attempt to open the zip files (limited to exporting 1000 at a time), comes back as corrupt. Since I can't risk using the desktop version either, this severely limits my ability to sell photos. 

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2025 Mar 03, 2025

Thanks for the report, Connor. I've passed this along to the Web team.

 

It appears the downloads are timing out before they finish. Can you try smaller batches and see how they perform? 

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Adobe Employee ,
Mar 03, 2025 Mar 03, 2025

Thanks for the report, Connor. I've passed this along to the Web team.

 

It appears the downloads are timing out before they finish. Can you try smaller batches and see how they perform? 

Rikk Flohr: Adobe Photography Org
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Explorer ,
Mar 03, 2025 Mar 03, 2025

Reducing the exports to 500 instead of 1000 at a time seems to work. Having the option to export with my watermark on the web version would be a great addition. 

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Adobe Employee ,
Mar 03, 2025 Mar 03, 2025

Lots of folks are asking for that one. 

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-ideas/p-lightroom-web-ability-to-wate... 

Rikk Flohr: Adobe Photography Org
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Explorer ,
Mar 03, 2025 Mar 03, 2025
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I did want to give an update, but it looks like some exports are still coming up corrupt. I'm not sure if it's related at all with the issues I've been having with the cloud syncing or not. 

 

I was able to successfully export all of the photos, but around 1 in every 3 downloads would fail. I did limit to exporting only 500 at a time. 

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