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A
agnieshka88
Participant
October 22, 2017
Answered

Error OrganizerModuleFactory.lua on launch Lightroom

  • October 22, 2017
  • 4 replies
  • 7978 views

Hello,

 

I can't open my Lightroom - I reinstalled all Windows because of some additional problems and still the same problem:

 

Could you help me please?

 

Kind Regards

Aga

 

 

{Thread title edited by moderator}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi there,

 

We're sorry for the Organizer Module Factory.lua error. Refer to the below suggestions, and it should help you to resolve the problem for you. 

 

 

Let us know if that helps.

 

Thanks,

Mohit

 

4 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
May 6, 2021

Hi there,

 

We're sorry for the Organizer Module Factory.lua error. Refer to the below suggestions, and it should help you to resolve the problem for you. 

 

 

Let us know if that helps.

 

Thanks,

Mohit

 

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
October 17, 2019

Hi Aga,

 

We apologize for the error you are getting while trying to launch Lightroom.

 

Would you mind sharing the version of Windows you are currently using and if you installed all available Windows updates are re-installing Windows?

 

You can also check if there is a VPN setup on the computer that may be causing this. If you have a VPN setup, disconnect it for a while and check if you are able to launch the application.

 

Regards,

Nikunj

A
agnieshka88Author
Participant
October 25, 2019

Hello, thank you for answer. My problem has been already solved, I asked Adobe Support for help. Now my Lightroom works correctly. Thank you. 

M
MirandaDanilo
Participant
October 28, 2017

I already installed the Ligthroom CC 4 times, but every time this message appears, the application worked on the Iphone and Android Tablet, but on the Notebook Windowns no!

K
ktmcreative
Participating Frequently
October 28, 2017

This is for the new Lightroom CC, correct?  I have had a hell of a time with my copy and I even opened a support ticket with Adobe.  I was told by the support that Lightroom CC was the old product and that I needed to uninstall it and use Lightroom Classic.  I do not believe that is the case and that this individual was mistaken.  I understand that with the newest CC updates, what we used to know as Lightroom CC is now Lightroom Classic and Lightroom CC is the new cloud-based product.

I am getting the same error you are getting when I try to start Lightroom CC on my Windows 10 PC.  It is very frustrating.  Maybe someone from Adobe will chime in.

P
Pure Aloha Photography
Participant
October 28, 2017

I have a MAC and did the update bc I thought I had to and went to go click on it to open it and it tells me it can’t open the app I tried to uninstall it and then reinstall and still the same I paid for this program and kind of sucks bc I have photos to edit I am going to call Monday and see if I get anywhere

Sent from my iPhone

M
mikedreyer
Participant
October 22, 2017

When I open the new Lightroom CC for the first time, I am getting this message. I have tried to uninstall and reinstall but still get the same message.

axmelissarios1
Community Manager
axmelissarios1Community Manager
Community Manager
February 13, 2018

Hi all,

This issue should be fixed in today's Lightroom CC 1.2 version. Please update your application and let us know if you still see this issue!

Lightroom CC 1.2 is now available!

Thanks,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
axmelissarios1
Community Manager
axmelissarios1Community Manager
Community Manager
March 12, 2018

Hi axmelissarios1​

I don't have a VPN, so I don't think jeffrey.andrew​'s workaround is relevant, is it?


Hi jeffc6280175​ and RedSwan​,

Since both of you stated that you do not use nor have VPN, check out the bottom paragraph of Jeff's other response here concerning that very situation:

Re: Lightroom CC - Unable to setup wf rtmfp notify pipe

I've copied it here for your convenience:

"For users that are not using a VPN, it's likely that they have some other software installed that is preventing IPv6 network traffic. Likely candidates are firewall and anti-virus software. If you have such software installed, I'd advise you to disable it and then try launching LrCC. If this fixes the problem, then you will need to add some sort of exception to the anti-virus software for LrCC."

And in a later response:

Re: Lightroom CC - Unable to setup wf rtmfp notify pipe

"Something you could try is adding an exception to the Windows firewall for the Lightroom CC executable:

  1. Open the Windows Firewall from the control panel.
  2. Click on the “Advanced Settings” link on the left pane.
  3. Windows Firewall with Advanced security UI opens up.
  4. Click on the “Inbound Rules” option.
  5. On the  left pane, click on “New rule”.
  6. Under “Rule Type” select the option “Program” and click next.
  7. Select the option “This Program path”.
  8. Browse to the Lightroom CC executable location:
  9. C:\Program Files\Adobe\Adobe Lightroom CC\lightroomcc.exe
  10. Select the option “Allow the connection”.
  11. Click Next, do not change any option here and click Next again.
  12. Specify a name for this rule.
  13. Click Finish.

If the above does not resolve the issue, you could try repeating these steps for lightroomcchelper.exe which is found adjacent to the Lightroom CC executable."

Lastly, another user came back with this below response that might help you as well:

Re: Lightroom CC - Unable to setup wf rtmfp notify pipe

"I reinstalled the software as admin, added the exception to the Firewall and I'm running it as admin as well.

This fixed the issue even in v1.1."

NOTE: Each of the above links go to a different response within the same thread hence the vanity link looking the same.

Please come back to this thread and let us know if the issue is still present for you and if you've tried the above suggestions.

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
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